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“Rooms Superb...Service None..”

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Mahkota Hotel Melaka
Ranked #120 of 168 Hotels in Melaka
Reviewed December 7, 2013 via mobile

You have to call for a bellboy to ask them to carry luggage from your car to the hotel lobby despite there was a bellboy standing there watching us..in this hotel you are on your own..everyything have to do it yourself....a self - service hotel in other words..u cant find anyone when you need one but very fast in giving bills..

Stayed: December 2013, traveled with family
Thank Raden M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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304 - 310 of 614 reviews

Reviewed November 29, 2013

The buffet dinner was very good. The sea food dishes were fresh and tasty. Lamb chops were tender. Beef is ok. Satay sticks firm. You got to try the roasted duck, it seems they prepare it themselves, where other hotels just order from outsource suppliers. Pasta. Noodles. Salads. Soup. The Teh Tarik was simply among the best in the country. Desserts were ok. Due to hot weather the ice kachang melted too fast. Over all it is not to be missed whenever you are in Melaka. Even if you are staying at another nearby hotel just walk over and enjoy. Take care! Well done to the cooking team. Excellent facility for family outings. Gottaluvit!

Room Tip: The area of coverage is rather huge so room service will take some time to deliver to your room if y...
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  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Vivian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2013

Booked a 3-room apt for 6 of us. During check-in, the staff who check us in was very slow, inefficient and blur (later then I knew he was a trainee!). When we got into our apt, we were surprised to see it was a 2-room apt instead! We called up e reception and spoke with the Manager, Andrew, and was advised that our 3-room apt has some plumbing faults and there is no more 3-room apt left; BS! We booked a month in advance but the hotel didn't even bother to inform about this, even we checking in, so how true can it be? Our 3-room apt must have been given out to other guests! The manager offered us another 2-room apt, so we total had 2x2-room apts! As it was midnight, we just accepted it but we expressed our disappointment to Andrew. He advised that if there is a 3-room apt available e next day, he will call to inform. However, there wasn't any call, instead we went to ask about it at the front desk! If it's not for the sake of sharing an apt with friends, we would have not booked his hotel, and we will definitely WILL NOT book again!

Stayed: November 2013, traveled with friends
Thank pearlypearl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2013 via mobile

I just came back from Malacca as i choose to celebrate my birthday party there.
I book this hotel through booking.com and is really makes me easier to check in.
Location: as it is at the heart of malacca,u dont have to worried because its really near to the jonker walk, n etc

Room: i stayed at hibiscus near at the swimming pool.i find the view was good!the apartment provide hairdryer, iron service(i mean self service) an basic toiletries

Rates: for me,it is reasonable!

Service: although the lobby quite far but u can use the phone that was locted everywhere for any enquiries especially to open the door .as the staff very helpful

Overall,im happy to celebrate my birthday here!thank you.will come again!and i suggest this hotel to my family member

Stayed: November 2013, traveled with friends
Thank Masyitahfarahin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2013 via mobile

Stayed at the Mahkota as hotels were limited in Melaka for the night we were staying. Was 110sgd. Arrived at the room and worst fears were confirmed, interior very poor. Cheap run down furniture, small 20 inch CRT TV in lounge. Beds and linen stained. Couldn't get hot water out if the shower and Aircon noisy. I would only recommend people stay there if family and on limited budget. Location is good though. For the price would always recommend the Hatten or Holiday Inn.

Stayed: November 2013, traveled as a couple
1  Thank Bourneman1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2013

The location isn't great and our door takes 3 - 4 card swipes before it opens. It has a nice pool and the buildings look nice but we probably wouldn't stay again. The staff are nice and it's located opposite a good mall. You do have to cross a busy main rod to get to and from the hotel.

Stayed: October 2013, traveled as a couple
2  Thank 1Vikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2013

Arrived at the front desk, i was very impressed with the staff friendliness. The lobby looks extravagant, and the pool looks beautiful...

Then we arrived at our room (double deluxe apartment). The room was smelly, the tv was an old model (we brought our own media player, but no hdmi) and the toilet was awful as the water was kinda yellow. The air conditioning doesn't work very well too. We ended up depending on the ceiling fan. And finally, Wifi... don't bother paying for it. Patchy connectivity, and it's only valid for one user. I might be nitpicking, but an international hotel with premium price doesn't even offer a complementary wifi? I think the family holiday is slightly ruined by the subpar experience of our stay.

I suspect that the normal hotel rooms in mahkota hotel are excellent, but I just cannot recommend the apartment for a family holiday.

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mohammadn490
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mahkota Hotel Melaka

Address: No. 16 Jalan Syed Abdul Aziz, Melaka 75000, Malaysia
Phone Number:
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Spa Hotel in Melaka
Price Range: $47 - $84 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mahkota Hotel Melaka 3*
Number of rooms: 376
Official Description (provided by the hotel):
Mahkota Hotel Melaka comprises one main hotel block & 8 blocks of hotel apartment. Located on the waterfront in the heart of historical Melaka, adjacent to the Mahkota Parade and Melaka Megamall - Dataran Pahlawan, the city's most popular shopping and entertainment complex, and within short walking distance to the business hub of Melaka as well as various historical places of interest. ... more   less 
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Also Known As:
Melaka Mahkota Hotel

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