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“good hospitality”

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Mahkota Hotel Melaka
Ranked #119 of 167 Hotels in Melaka
Reviewed September 6, 2012

well, despite the fact that the room are quite outdated, both me and family are impressed with the staff. They are both cheerful and helpful, and help me to babysit my 8-month old boy so both me and my wife can enjoy a nice dinner, with our gem in sight . . . thanks so much

  • Stayed: August 2012, traveled with family
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1  Thank jaxximo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahkota_Marcom, Marcom at Mahkota Hotel Melaka, responded to this reviewResponded September 13, 2012

Dear jaxximo,

Thank you for choosing Mahkota Hotel Melaka during your recent trip in Malacca.
We are pleased to know that you and your family enjoyed your stay. We will definitely share your kind comments with our department heads.
Once again, appreciate your valuable time to share your experience and evaluate us.
We hope to welcoming you and your family back to the Hotel during your next trip in Malacca.


Thank you & have a pleasant day!

From The Management & Staff of Mahkota Hotel Melaka

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373 - 379 of 611 reviews

Reviewed September 3, 2012

The room was spacious and clean and the staff helpful. Breakfast was ok, especially when you are dying for a western breakfast of toast and cereal. Good location.

We had to complain to reception 3 times as another group staying above us were having an all night party on their balcony and we couldn't sleep. They did send security up but i think they could have done more to control them. That probably dampened my experience and reduced my rating from 4 to 3 stars,

Stayed: September 2012, traveled as a couple
Thank mjc2012_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahkota_Marcom, Marcom at Mahkota Hotel Melaka, responded to this reviewResponded September 13, 2012

Dear mjc2012_12,

Thank you for taking your time to evaluate and share your experience with us.
We regret to learn that you have experience some difficulties during your stay with us. With regards to your feedback about the unpleasant night party of the above occupying room, our Security should be strict with them and ensure that it is stopped immediately. We will advise our Chief Security to be prepared and tactful in handling cases similar to this should such case occur in the future. Nonetheless, we appreciate your constructive feedback and will share your positive feedback and compliments to our F&B Departments. We hope that this would not deter you from not selecting us during your next visit to Malacca.

Thank you & have a pleasant day!

From The Management & Staff of Mahkota Hotel Melaka

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Reviewed August 22, 2012

We had a great weekend trip to Malacca and stayed over in Mahkota Hotel, having 3 families travelling, we settled for the 3 bedroom apartment in Mahkota, which gave the 3 families a great time of gathering even after a long day in the town of Malacca.

Location
The hotel is located behind 2 large shopping mall, Mahkota Parade (a uptown shopping with branded boutiques) and Dataran Pahlawan Melaka Megamall (a shopping paradise for everyone). Restaurants are also located nearby.

It is also a short drive to Jonker street, a must go for a visit on weekends for the cheap deals at the night market.

Facilities
The hotel is sufficiently furnished with the basic needs, the lack of WIFi was a little inconvience but it kept us focus on family building and away from the isolated world of our individual gadgets. Compliementary breakfast was a decent spread of international crusine and helps starts the day. The swimming pool is well maintained and kept and a small children play area.

Room Tip: Chose the rooms which face the ocean.
See more room tips
  • Stayed: July 2012, traveled with family
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3  Thank Ethan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahkota_Marcom, Marcom at Mahkota Hotel Melaka, responded to this reviewResponded September 13, 2012

Dear CMESL,

Thank you for choosing Mahkota Hotel Melaka during your recent trip in Malacca.
Glad that you and your family enjoyed your stay, our facilities and the Buffet Breakfast. We do have WIFI for all the Hotel rooms and Apartment Blocks (Deluxe Category, i.e.: Block 5, Block 6, Block 7 and Block 8.) and we charge a nominal sum of RM 10nett for 24 hours usage. Currently, we are expending the WIFI facilities coverage to all our rooms.
Appreciate you have taken your valuable time to share your experience and evaluate us.
Hope to welcome you and your family back to the Hotel during your next trip in Malacca.

Thank you & have a pleasant day!

From The Management & Staff of Mahkota Hotel Melaka

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Reviewed August 21, 2012

The water was yellowish water. The Aircon was not working. The service was slow. The breakfast was suck. The location is good but there was no over bridge for crossing the road. The bathroom was a bit dirty. The room was old. The lift door was too fast to close.

  • Stayed: August 2012
    • Value
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1  Thank Cutelittle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahkota_Marcom, Marcom at Mahkota Hotel Melaka, responded to this reviewResponded September 13, 2012

Dear Cutelittle,

Thank you for choosing Mahkota Hotel Melaka during your recent trip to Melaka. We regret to learn that you had encountered some bad experience with the Hotel. Please accept our apologies, all your feedbacks will be channeled to the relevant departments for improvement and has been warned not to repeat it again.
As regards to the overhead bridge, the authority has agreed to construct a Zebra Crossing with pedestrians light, at the cross junction traffic light near to Mahkota Medical Center Hospital. As for the yellowish water, we normally will advice the guests to run the tap water for few minutes before usage.
Once again, please accept our apologies and hope you will consider us again in the near future.

Thank you & have a pleasant day!

The Staff and Management of Mahkota Hotel Melaka

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Reviewed August 19, 2012

Total we had two 2 bedroom apartment share with 6 friends. Nice room except the water need to let it run when we try to boil water, the water that Come out was cloudy and the balcony sliding door lock was spoilt. The card reader at one of the hotel was spoilt.

Stayed: August 2012, traveled with friends
1  Thank smiley2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahkota_Marcom, Marcom at Mahkota Hotel Melaka, responded to this reviewResponded September 13, 2012

Dear smiley2002,

Thank you for choosing Mahkota Hotel Melaka during your trip in Malacca and your evaluation on us.
We are sorry that you and your friends had experience some difficulties during your stay with us. We usually will advice our guests to run the tap water for few minutes before usage.
With regards to your feedback about the sliding door and the keycard reader, we would like to rectify this immediately, and if you could e-mail us (reservation@mahkotahotel.com.my) the room number?

Thank you again, and have pleasant day!

From The Management & Staff of Mahkota Hotel Melaka

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2012

Quite comfortable room, big, clean... very nice view and feel like you are not in the centre of Malacca town. Have two big swimmig pools where kids and adults can enjoy. Very close with shopping malls and city attractions.. just across the road. Services is good, staffs are friendly and tasty food are served here... a very good accomodation for family vacation!!...

  • Stayed: July 2012, traveled with family
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    • Location
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Thank ctsixty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahkota_Marcom, Marcom at Mahkota Hotel Melaka, responded to this reviewResponded September 3, 2012

Dear ctsixty,

Thank you for taking your time to evaluate us and share your pleasant experience staying with us.
We are delighted to know that you enjoyed our rooms, and the swimming pools. We will share your kind words and feedbacks to all of our department heads.

Looking forward to your next return to the Hotel.


Warm Regards,

The Management and Staff of Mahkota Hotel Melaka

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Reviewed August 11, 2012

my family of 6 checked in ona a weekend. There was no bellman to help us unload even though we could see them inside the hotel watching us. We checked in and carried our own bags up. The 2 bedroom unit we took was acceptable but shabby. The bathtub had rust stains or what i thought was rust. I still dont know what that was. We went out to a shopping mall for a couple of hours and the children were exhausted. We decided to order room service for dinner. I called at 7.30pm to order and was informed that there was no room service till after 9pm!! I had to run out again to the mall and get some dinner for lmy family, who were already having gastric pains. By the time we ate, it was 9pm. The aircond in the bedrooms were either not working or faulty. It was scorching hot the whole night. We threw off the covers and we still couldnt sleep. We had a hot and uncomfortable night and needless to say, we were glad to leave. Never again. Management needs to understand that in a competitve service industry like this, one cannot provide sub standard service. There was supposed to be 24 hrs room service and they tell me they do not provide it when i call. That really irritated me as my kids were hungry. Cleanliness and good service are paramount in a good hotel. This is not a good hotel, in my opinion.

Stayed: August 2012, traveled with family
Thank Goban A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahkota_Marcom, Marcom at Mahkota Hotel Melaka, responded to this reviewResponded September 3, 2012

Dear Goban A,

Thank you for staying with us during your recent trip to Malacca. We will definitely revert those feedbacks to the relevant department heads to rectify it immediately.
Once again thank you for your support. Hope you will consider us again for your next trip to Malacca.

Regards,

The Management and Staff of Mahkota Hotel Melaka

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mahkota Hotel Melaka

Address: No. 16 Jalan Syed Abdul Aziz, Melaka 75000, Malaysia
Phone Number:
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Spa Hotel in Melaka
Price Range: $37 - $59 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mahkota Hotel Melaka 3.5*
Number of rooms: 376
Official Description (provided by the hotel):
Mahkota Hotel Melaka comprises one main hotel block & 8 blocks of hotel apartment. Located on the waterfront in the heart of historical Melaka, adjacent to the Mahkota Parade and Melaka Megamall - Dataran Pahlawan, the city's most popular shopping and entertainment complex, and within short walking distance to the business hub of Melaka as well as various historical places of interest. ... more   less 
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Also Known As:
Melaka Mahkota Hotel

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