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Mahkota Hotel Melaka
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The price you found is 10% lower than this hotel's average rate of $52/night.

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Reviews (628)
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469 - 474 of 628 reviews
Reviewed September 1, 2011

Hotel is rather old but i would say that standard apartment room is cosy, great swimming
pool.with slides for kids, good breakfast, ample car parks with security personnel roaming around and best of all it is just across the road from major shopping malls and eateries!

  • Stayed: August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ekeviny78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahkota_Marcom, Marcom at Mahkota Hotel Melaka, responded to this reviewResponded September 10, 2011

Dear KevinY78,


Thank you for choosing us as your preferred hotel to stay.

We are pleased to learn that the apartment room, facilities, atmosphere and food at Mahkota Hotel Melaka were suitable for you and your kids' needs.

Once again, we appreciate your time taken to review and value your constructive feedback to us.

We hope we will have the chance to serve you again in the future.


Warm Regards,

The Management of Mahkota Hotel Melaka.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2011

Nice view of the ocean! Good location within walking distance to jonker street walk. Service is great. Not a new hotel but wonderful place to stay. Room is comfortable, clean and well maintained, important for a great stay.

Room Tip: Ask for Ocean View rooms for a great view of the ocean.
  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank mariogunter888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahkota_Marcom, Marcom at Mahkota Hotel Melaka, responded to this reviewResponded September 11, 2011

Dear mariogunter888,


Thank you for choosing us as your preferred hotel to stay.

We are pleased to learn that the room, facilities and atmosphere at Mahkota Hotel Melaka met you and your family expectations.

Once again, we appreciate your time taken to review and value your constructive feedback to us.

We hope we will have the chance to serve you again in the future.


Best Regards,

The Management of Mahkota Hotel Melaka

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2011

We checked in on 30/8/11 and stayed one night (2R standard apartment). Location is superb as it 's within walking distance of 15 min to the major attractions i.e. malls, Jonker Walk, Stadhuys, Musuems, boat/cruise and etc. Overall the stay is "marginally acceptable" for the value of RM 403.70 with 4 complimentary breakfast for adults.

On the negative, the room isn't clean and most of facilities are torn down with inadequate maintenance. When we made internal call to service room/operator, it took than 20 sec for the phone to be answered. The water in swimming pool looked brownish(on 31/8/11 @9:45am at the second pool). As a result we adjourned to the main pool which was cleaner at the side of the main hotel lobby. Hope the situation will improve during I next trip to this hotel. Thanks.

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank HTChew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahkota_Marcom, Marcom at Mahkota Hotel Melaka, responded to this reviewResponded September 10, 2011

Dear HTChew,


Thank you for choosing Mahkota Hotel Melaka as your preferred hotel to stay.

We appreciate your time taken to review and value your constructive feedback to us. It will provide us with the opportunity to improve our standard of service to our future guests.

We are addressing your feedback with the respective department heads to rectify the issues with immediate effects.

Pertaining to you feedback on the swimming pool, the water quality in the Dolphin Swimming Pool doesn't look good due to problem with the filtration which we are repairing now.

We hope we will have the opportunity to welcome you back in the near future.


Warm Regards,

The Management of Mahkota Hotel Melaka.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2011

We booked last minute for Saturday and Sunday night and as a lot of places were booked I decided to wing it and stay at Mahkota hotel. The 2 bedroom apartment we were given was stuffy, small, and depressing to be in. The beds were small, the sofa was so old you could not sit comfortably and as many people comment, the tolet water is yellow/brown. I am not sure how it can ben called an apartment when there was no kitchen utensils/plates etc and a sign saying " do not cook anything" above the 2 hot plates? The staff seemed nice and my little girl enjoyed a swim in the pool but we decided to make the most of our get away and check in else where on the Sunday night. Mahkota markets itself as a 4 star hotel. It is certainly not 4 star. My advise, look for other options.

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank CoffeeGirl111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahkota_Marcom, Marcom at Mahkota Hotel Melaka, responded to this reviewResponded September 10, 2011

Dear CoffeeGirl11,


We thank you for taking your time to review and share your thoughts regarding your recent stay with us. We, however, regret to learn that you didn't enjoy your stay with us.

Pertaining to the yellowish water, we are continuously monitoring it and are replacing some of the pipes. Apart from our routine maintenance exercise, we will be undertaking a soft refurbishment soon.

As to your feedback pertaining to the Hotel's practice of not allowing guests to cook in the apartments, only long term guests (i.e. guest staying on monthly basis) are allowed to use the electronic stove.

Nonetheless, we apologize for any inconvenience caused during your stay and we hope you will allow us to have the opportunity to welcome you in the future.


Warm Regards,

The Management of Mahkota Hotel Melaka.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2011

When we arrived our driver was not allowed to stop at the front to offload our luggage, we had to park and then carry our luggage inside. There was no bellboy to help us carry our luggage from foyer to room but a worker did begrudgingly drive us to our block where we were unceremoniously dumped at the foot of the stairs and our block pointed out to us. The hallways are filthy and the rooms need better maintenance. Our safe didn't work and when the maintenance workers came up he told me he didn't fix safes. The manager didn't know what was wrong with it either. The pool area looks really lovely in photos but on closer inspection you'll notice ít needed some cleaning. Breakfast was average. There wasn't much choice and the hot foods weren't actually hot. When we checked out we asked the hotel to order us a taxi. The bellboy watched us load the van with our luggage and then came down and told us that it wasn't the taxi that he ordered so we had to offload everything. Waited more than 10 minutes and then he told us the taxi wasn't coming anymore so we loaded everything up again. The previous year we stayed at the Holiday Inn accross the road and my gosh how I wished we stayed there again!

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank maksha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahkota_Marcom, Marcom at Mahkota Hotel Melaka, responded to this reviewResponded September 10, 2011

Dear Maksha,

We thank you for taking your time to review and share your feedback after your recent stay with us.

We, however, disappointed to learn that you didn't enjoy your stay, and we have address your feedback with the respective department heads.

Your valuable feedback will certainly help us to improvise our service standard for guests in the future.

Warm Regards,

The Management of Mahkota Hotel Melaka.

We hope we will have the opportunity to welcome you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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