We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice hotel in a great location”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hatten Hotel Melaka
Ranked #12 of 166 Hotels in Melaka
Singapore, Singapore
Level 4 Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Nice hotel in a great location”
Reviewed June 9, 2013

One of the nicest hotel I've stayed in Melaka. The rooms are spacious, comfortable, modern and clean. They have year round promotions and for the price of a suite with breakfast, it is good value. This is one of the few hotels in Malaysia where it still have a fresh look after more than a year in operation. I have stayed previously in new hotel along Port Dickson and Kuantan only to return a year later to a run down hotel.

Being the hotel with the most number of rooms in Melaka, expect big crowds on weekends. Expect long queues during the peak breakfast hours. If you want to avoid the crowd, go before 7.30 am and just before 10 am. Melaka is a food haven and I would rather have my roti kaya toast and eggs, wan tan noodles, roti canai, etc in the many coffee shops despite the breakfast being inclusive in the room stay.

It is walking distance to our favourite Nonya reastaurant, Makko, having a Thai massage at Scents and Senses, catching a movie at GSC in Pahlawan, to the shopping centres, having a late night drink at Starbucks....no need to use the car and seaching for a parking lot along the road, esp. on weekends which can be quite challenging to find a lot. Parking is free. Wifi is available only in the hotel lobby and coffeehouse.

I have stayed in Bayview Hotel, Renaissance (now Ramada Plaza), Emperor Hotel (once is enough), Equatorial and Mahkota Hotel (seen better days) in Melaka and personally my choice is Hatten whenever my wife and I visit Melaka.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelbug32_00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,325 reviews from our community

Traveler rating
    551
    1,172
    421
    105
    76
See reviews for
966
543
52
210
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (554)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Syracuse, New York
Level 5 Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 9, 2013

I stayed at the Hatten for a weekend while on a three week trip through Asia. I was pleased by the large rooms after being in the usual tiny rooms in Asia. My basic room had a large sitting area with couch, refrigerator and drink station with a selection of tea and coffee. The bed was a comfortable king size bed, and the bedroom was separated from the sitting room by a wall of glass that could be blocked by a shade. The bathroom was large and modern with plenty of space to put toiletries near the sink. The shower was large (especially for Asia), fully enclosed, and had a ceiling rain shower as well as a handheld shower. The toilet had a handheld wand sprayer, as is common in Asia.

I used the laundry service, which was done well after an initial confusion as to whether they were sending someone to pick it up, or I should just leave it in my room.

Now for the bad. Although this hotel is new and beautiful, it will soon be worse for wear. Their was a LARGE red stain on the hallway wall on my floor, as if someone through a red drink against it. The line for breakfast on a Saturday morning, just to enter the breakfast room and get a table was long. They did serve juice to those waiting in line, but the long line to be seated was something I had never experienced. Once in the breakfast room it was chaotic to actually get to the food because of the crowd. The breakfast spread was pretty good, with western food along with Indian, and Chinese food. They had a pancake station, omelette station, cereals, pastries, etc..

The elevators were so crowded you couldn't get on them. After three cars opening full, I found a service stairway to get to breakfast. On checkout day it took me over 20 minutes to get on the elevator with my luggage. The checkout line was long, and wasn't helped by the fact that once I got to the counter and was paying my bill I was interrupted three times by people simply walking up and saying, "I just need to hand in my keys" and the clerk would stop, take their keys, and then they would request a receipt, so my transaction would be halted while he checked them out. ". The staff needs to be trained better.

The hotel did try to handle the chaos by staff placed on each floor to help with the elevator situation, but their was nothing they could really do, and they did have a monitored seating situation at breakfast which helped.

If the rooms are important to you, than the Hatten is nicer than the Equatorial, and it may be better mid week or in an off season.

Room Tip: Watch out for handicapped rooms, as the shower is not enclosed and over the toilet.
See more room tips
  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kallen02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 5 Contributor
83 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed June 9, 2013

Just back from Malacca. It was a peak season and everywhere was jam even in d hotel

Pros
Room spacious, clean, sound isolation very good. As my room was beside d swimming pool but I do not hear much sound.

Rain shower in d toilet. Water pressure is good and constant of hot water

Comfy bed. You feel minimal of ur partner movement n good quality pillow

Temperature is very comfy.

Check in was smooth n fast

Security quite tight.

Employee very polite greet anyone when they sees u. Suprrvisors guide breakfast staff quite nice.

Breakfast was also crowded but they really ctrl it nicely. Will not overcrowded n food replenish in no time.

Cons
Tedious when u need park ur car n go to ur room. U have to go to lobby then only take lift to room. But its good also.

Checkout at 12pm very way too crowded. Not able to get lift.
But staff at checkout counter very fast.

My room have no view at all. But I pay for view room price. As all room no matter wat view same price.

Lack of sign when u r in d shopping mall of hatten. Dont know whr is the hotel direction.

My overall stay was superp. I will sure come again in very near future.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChristieYap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed June 9, 2013

overall the hotel is nice, huge lobby, comfortable room, good breakfast.

I booked a room for my family and stay for 2 nights. the check in process is a bit confuse, their counter can do both check in and check out process, it cause confusion for us and look no good in the line.

Need to specific a big highlight to staff name Rohayuh, she is too rude and unprofessional in a hospitality field. Did not gave us any warm greet when my family approach the counter, failed to get our booking, get forever to check with the reservation team and the worst part is try to put the fault on us using a high voice, saying we are not allowed to made any last minutes amend. although i personally call and received the confirmation from Agoda agent couples of weeks ago, i wonder is that call a last minutes amend? My family felt insult and decided to leave her counter. when we come to another counter, the other staff juz could check us in smoothly, ridicules.


the room with a swimming pool view is just nice for my kids, 2 flat tv in the room, room services is good after all. dint spent much time in hotel due to the unpleasant experience while check in. i try to sort out the things with the management, found out Rohayuh is the front desk supervisor, no wonder she been so opinionated the management should think twice in take in such horrible service in a four star hotel. cant imagine it run by a Singapore management but poor service.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 60763Clara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 9, 2013

Stayed in Hatten Hotel for the 3rd time and had a disappointing time. 1st issue: After check-in, entered out room and a strong smell of feces. Housekeeping came in to put a air sterilizer and sprayed some fresher. 5 mins later, my boy picked up something that looked and smelled like feces. Housekeeping came again to do some half hearted vacuuming.
2nd issue: Requested for housekeeping to come while we were out for lunch. Came back to find that the door was not fully locked. Management gave some stupid excuse, saying door was faulty. I had earlier noticed that the door don't latch if it was not pulled. Shouldn't the staff checked if the door was latched before leaving?

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mabelo80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 6, 2013

Stayed in Hatten for the first time, had visited Melaka earlier, and had stayed in Holiday Inn, as its a known brand. Booked this on a friend's recommendation that this is a new hotel there.
Stay was pleasant, drove from Singapore, smooth check-in, ample parking space, easy access from the main roads. Hotel is centrally located, with access to the mall, and walkable distance to nearby attractions and shopping centers. We didn't go to the pool, but saw from our room that it gets crowded easily, but given that we went on a long weekend, its expected.
Didn't try the food, as there are a few Indian Restaurants around.
The only unpleasant experience was during the booking, I was trying to call them to ask a few things before I booked, and everytime reception transferred me to booking, no-one picked up and the phone got disconnected. Ended up booking blindly on the internet and going there.
Another thing about parking ticket validation, which is done on check-out counters, during rush time, the counter gets crowded and if you need to drive out, you need to wait for people to checkout / checkin which is a long process, they should probably do the validation on concierge desk as well.
Overall, a good hotel with good views of the city and partially straits as well, would definitely stay here next time.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cyborg17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JB
Level 4 Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 3, 2013

I booked 2 rooms at level 18 last weekend. Stunning view facing Selat Melaka. Huge and comfortable hotel room with 2 LCD TVs. Room was clean and tip top condition as the hotel still new. Services and food was good and not so crowd. Walking distance to attraction center and shopping mall. Overall, we satisfy with this hotel and will come back again.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ZubaidahJB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Melaka hotels
0.2 mi away
Hotel Equatorial Melaka
Hotel Equatorial Melaka
#13 of 166 in Melaka
1,602 reviews
0.5 mi away
Casa del Rio Melaka
Casa del Rio Melaka
#1 of 166 in Melaka
1,356 reviews
0.1 mi away
Estadia Hotel
Estadia Hotel
#9 of 166 in Melaka
375 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Novotel Melaka
Novotel Melaka
#14 of 166 in Melaka
757 reviews
0.8 mi away
Ramada Plaza Melaka
Ramada Plaza Melaka
#7 of 166 in Melaka
567 reviews
0.9 mi away
The Majestic Malacca
The Majestic Malacca
#2 of 166 in Melaka
1,407 reviews
Show Prices
Show Prices
Show Prices

Been to Hatten Hotel Melaka? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hatten Hotel Melaka

Property: Hatten Hotel Melaka
Address: Hatten Square, Jalan Merdeka, Bandar Hilir, Melaka 75000, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 166 Hotels in Melaka
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hatten Hotel Melaka 4*
Number of rooms: 704
Official Description (provided by the hotel):
Hatten Hotel is set against a picturesque vista of Melaka’s most famous historical landmarks, surrounded by the hustle and bustle of Melaka Raya; close to the city center with its cheerful nightlife, and mere minutes from the acclaimed UNESCO World Heritage site. With 704 deluxe suites ranging from 32 square meters to 98 square meters in size, Hatten Hotel offers you the utmost comfort, style and convenience. Now you can step out and discover the true essence of Melaka as Hatten Hotel is strategically located for your convenience. Discover history and excitement literally just footsteps away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Hotels.com, Ctrip TA, Priceline, TripOnline SA, Cancelon, HotelQuickly, Travelocity, Hotwire and Cheap Tickets so you can book your Hatten Hotel Melaka reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing