The Hatten Hotel is a new hotel which is part of a larger Hatten City development in Melaka. One gets the sense that the hotel exists only because of the project, and that there is no real commitment to develop the hotel on its own merits. Hence the building is spankingly new, the hospitality sucks.
From the time we drove up to the hotel we sensed that this wasn't really the kind of hotel we wanted to be in. The carpark was shared with the mall carpark, which was fine except that there was a long queue on a Thursday afternoon because of retail shoppers trying to get into the carpark. So if you are driving, be warned.
The hotel frontage was a bit hidden by the mall and development exhibits, and hard to find. The lobby was huge, noisy and unwelcoming. Deco was minimalist so the noise of children and running feet reverberated through the bare lobby making you feel like you were in some empty warehouse.
The check-in was relatively uneventful and we had no difficulties finding our way to our room. The room itself was new and spacious. Unnecessarily equipped with 2 TVs, but everything was new and in working condition. Except the showerhead which was falling off its screws. No room wifi, but LAN was available. Internet is free but limited to one user per room. Free wifi was available in public areas but because this required login using room id, it restricts usage to one user at any one time. The hotel, at the time or writing, has not restricted usage through portable hotspots, so you can get more than one computer/phone accessing if you can set up the hotspot.
Many of the hotel service counters were poorly manned, and often unmanned. The pool and gym facilities for example were often unmanned. The gym is so poorly signposted and tucked behind the far end of the pool, that it is almost impossible to find without asking for directions. It is however, and well set up gym with new equipment. The pool is also attractively designed. Small and crowded, and more of a shallow family pool than for those wanting a decent workout.
The breakfast buffet was ample and well laid out.
Overall not really a bad hotel. The price was reasonable, especially with a sale price with 18% discount. However, the hotel suffers from lack of attention to the hospitality issues. One gets the impression that this neglect is only bearable because the facilities are relatively new. Not so sure that the hotel will be worth staying in after a few years, I don't think we will be back here.
- Official Description (provided by the hotel):
- Hatten Hotel is set against a picturesque vista of Melaka’s most famous historical landmarks, surrounded by the hustle and bustle of Melaka Raya; close to the city center with its cheerful nightlife, and mere minutes from the acclaimed UNESCO World Heritage site. With 704 deluxe suites ranging from 32 square meters to 98 square meters in size, Hatten Hotel offers you the utmost comfort, style and convenience. Now you can step out and discover the true essence of Melaka as Hatten Hotel is strategically located for your convenience. Discover history and excitement literally just footsteps away. ... more less
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