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“Three stars only because it is new.”

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Hatten Hotel Melaka
Ranked #12 of 167 Hotels in Melaka
Singapore
Level Contributor
122 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Three stars only because it is new.”
Reviewed February 17, 2013

The Hatten Hotel is a new hotel which is part of a larger Hatten City development in Melaka. One gets the sense that the hotel exists only because of the project, and that there is no real commitment to develop the hotel on its own merits. Hence the building is spankingly new, the hospitality sucks.

From the time we drove up to the hotel we sensed that this wasn't really the kind of hotel we wanted to be in. The carpark was shared with the mall carpark, which was fine except that there was a long queue on a Thursday afternoon because of retail shoppers trying to get into the carpark. So if you are driving, be warned.

The hotel frontage was a bit hidden by the mall and development exhibits, and hard to find. The lobby was huge, noisy and unwelcoming. Deco was minimalist so the noise of children and running feet reverberated through the bare lobby making you feel like you were in some empty warehouse.

The check-in was relatively uneventful and we had no difficulties finding our way to our room. The room itself was new and spacious. Unnecessarily equipped with 2 TVs, but everything was new and in working condition. Except the showerhead which was falling off its screws. No room wifi, but LAN was available. Internet is free but limited to one user per room. Free wifi was available in public areas but because this required login using room id, it restricts usage to one user at any one time. The hotel, at the time or writing, has not restricted usage through portable hotspots, so you can get more than one computer/phone accessing if you can set up the hotspot.

Many of the hotel service counters were poorly manned, and often unmanned. The pool and gym facilities for example were often unmanned. The gym is so poorly signposted and tucked behind the far end of the pool, that it is almost impossible to find without asking for directions. It is however, and well set up gym with new equipment. The pool is also attractively designed. Small and crowded, and more of a shallow family pool than for those wanting a decent workout.

The breakfast buffet was ample and well laid out.

Overall not really a bad hotel. The price was reasonable, especially with a sale price with 18% discount. However, the hotel suffers from lack of attention to the hospitality issues. One gets the impression that this neglect is only bearable because the facilities are relatively new. Not so sure that the hotel will be worth staying in after a few years, I don't think we will be back here.

Room Tip: Ask for high floor with view of the Melaka Straits.
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  • Stayed February 2013, traveled as a couple
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Helpful?
1 Thank Muluvisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (541)
Date | Rating
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  • Chinese (Simplified) first
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  • English first
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English first
Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 15, 2013

overall, we enjoyed our stay at this hotel. stayed in junior suite with a view of the swimming pool for two nights. Comfy room and cosy. Could be more spacious to accomodate the extra bed we requested for. Bathroom was brightly-lit and clean.

tried other facilities such as swimming pool, steam room, sauna and the H-spa. they were all excellent.

Fallbacks:
- Lift: You need to slot in your room access card before you can press the level number, which was troublesome, especially in a packed lift. Though it increases the security of the hotel, it is a bother to guests.

-checking in took longer than expected. perhaps due to peak period. front staff were polite, but would be good if they put on a smile.

- breakfast buffet spread at the restaurant Chatterz: they have a wide variety of food selections. but, the menu did not change for the two times i had breakfast there. The sofas at the side of the restaurants were not well-cleaned, and the fact that they are white did not help.


perhaps everything is clean and nice now as it is a new hotel. would certainly go back when i visit malacca again. hopefully the standard will be maintained.

  • Stayed February 2013, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank sweetmiseryy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
66 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed February 14, 2013

I stayed at the hotel for one night in Feb. I was in room 1632.
the first impression of the hotel lobby was not impressive. it looked like very 90s.
the check in soured my impression of the hotel. the staff - a Miss Ee - was rude, impatient and looked like she was ready to go for lunch.
Service at the hotel is really bad.
There was a guy manning the towels station (morning of Feb 14) and he won't look at me when he replied, and he acted like he didn't hear me. i spoke to him in English but he didn't seem to understand. I am surprised that English is not widely spoken by the hotel's staff. Of course among themselves they can speak in whatever language they are comfortable with but with guests, they should at least try.
and this is not a hotel for peace and quiet. it was crowded everywhere and the noise level was through the roof. children were screaming and running along the lobby, groups of people were gathered by the pool to chat loudly.
but the room saved the hotel.
it was spacious and clean, and the bed was big and firm. it was a very comfortable sleep.
the location was another plus, for some. it is next to two malls which can provide some sort of distraction.
and the breakfast spread was varied enough and whatever i had tasted were ok.
think there is potential for the hotel, but it really needs to sort out staffing issues.
when you feel like leaving while you are checking in, it really spoils the vacation.
the staff should just learn basic customer service: Smile a little, have a bit of humility and perhaps pick up a little English.
As of now, i'll just be happy that I paid very little for the room (it was on promotion) and will stay at the Holiday Inn the next time I'm back in Malacca.

Room Tip: room 1632 has a nice enough view
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  • Stayed February 2013, traveled as a couple
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Helpful?
1 Thank kceteew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 14, 2013

I was staying at the hotel from 11th to 13th FEB 2013! The room was spacious, modern and clean. It is generally clean and comfortable with great views. However, the housekeeping was EXTREMELY TERRIBLE!

We went out on the day and came back at around 5pm and realized the room wasn't clean yet... so we called the housekeeping and asked them to help us tidy up the room and exchange for new towels. We EVEN GAVE TIPS.

When we came back, the room was tidy and all and they even folded a new towel and placed it on the bed. We thought it was great UNTIL MY MUM REALIZED THE TOWEL SHE WAS USING WAS THE DIRTY TOWEL WE HAD YESTERDAY. How do we know? It's kinda embarrassing but I kinda stained the towel because I had menstruation. When we saw the towel, the blood stain had already turned brown. How audacious for them to use back the same towel?!?!!? They even fold back and placed it on the bed?

Honestly, this hotel has great facilities and really great views, however with such terrible standard of HOUSEKEEPING?!?! HOW DO THEY EXPECT TO KEEP CUSTOMERS?

TO THE HOTEL: PLS DO SOMETHING ABOUT YOUR HOUSEKEEPING! God knows what they do if they could just recycle the towels without even washing it! Furthermore, the manager only apologized over the phone but did not do anything except sending someone else to gave us new towesl!

Another problem was that the hotel cards were inaccessible way before the checking time even though we were told that the card is valid till 1pm! I had to travel all the way down to the lobby and asked the service counter to help! I wasted a lot of time as the waiting time for the lift is really slow!!!

Frustration!

  • Stayed February 2013, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank blueleoparddd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
86 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed February 14, 2013

It was a last minute getaway with my elderly folks. To get to the lobby entrance you will need to drive a whole loop around the block. Free parking on level 3 to 9 but you need to validate ticket at reception before you leave the car park. There are 2 TV one remote control in the nice modern rooms. No Wifi in rooms only wired internet. Lan cable is available on loan at reception or housekeeping.
We arrived around 8pm and had our dinner at the Chatterz restaurant on the 11th floor which serves halal meals either buffet style or ala carte. MYR30 per head for ala carte. We had satay, nasi goreng istemewa, mee goreng seafood and kway teow goreng.
The breakfast buffet spread has lots af variety. Cereals, fruits, juices, tea n coffee, bread & pastries, muffin, cakes, nasi lemak, roti canai, tim sum, porride, egg station etc. It was Chinese New Year and there was a lion dance troupe performance in th lobby.
The shopping centres and tourist attractions are all within walking distance. Melaka river cruise is MYR10 for adults 45 mins and you get commentaries on board.
Melaka is a nice weekend getaway destination for Red Dotters.

Room Tip: Weekend rates are more expensive. Book early for cheaper room rates
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  • Stayed February 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
4 Thank szmeow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 12, 2013

I was travelling in Penang, malacca and KL, among all the hotels I stayed, this was the worst.

We only stayed 2 nights here with my husband and my 1 year old son. We have a king sized bedroom with a pool view. Very nice when we first walked in. When we start unpacking, however, We found lots of dust on the bedside table..

It was even worst the second day after returning from a long day out... I found the bin with nappies, baby wasted food... were still sitting there. A glass of water I left from the night before still left unwashed. All cleansing gel and shampoo were not replaced at all. And I also found ants on the dressing table..... Very unacceptable!!

I insisted not to make a complaint on site since I did not want to spoilt our holiday.. I rang up housekeeping asking them to bring me a replacement set of the bath gel and tidy up the bin without any sign of blaming them. However, after 10 mins waiting this guy turn up at the door telling my husband that he did clean up the room... Oh! No! we did not want any argument and we felt like he was there to challegue us. I have him the dirty bin and asked him to come back with one contain no rubbish...

If he can call this clean, you all can imagine their cleanliness standard..

Anyway, although I agreed this is a very new and modern hotel, NO recommendation at all... If a room is so dirty, how on earth can this make people feel comfortable??!!!and I also found that he was very rude coming to argue he did clean the room.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Rhailin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 30, 2013

Located in the midst of shopping areas however is approximate 15 min walk to jonker street. Good variety of breakfast but menu did not change. Comfortable room with full lenght windows and two flat screen tv. Access from the carpark to hotel is a hassle, we have always have to wait quite long for the lift from the carpark to lobby.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kohald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hatten Hotel Melaka

Property: Hatten Hotel Melaka
Address: Hatten Square, Jalan Merdeka, Bandar Hilir, Melaka 75000, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 167 Hotels in Melaka
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hatten Hotel Melaka 4*
Number of rooms: 704
Official Description (provided by the hotel):
Hatten Hotel is set against a picturesque vista of Melaka’s most famous historical landmarks, surrounded by the hustle and bustle of Melaka Raya; close to the city center with its cheerful nightlife, and mere minutes from the acclaimed UNESCO World Heritage site. With 704 deluxe suites ranging from 32 square meters to 98 square meters in size, Hatten Hotel offers you the utmost comfort, style and convenience. Now you can step out and discover the true essence of Melaka as Hatten Hotel is strategically located for your convenience. Discover history and excitement literally just footsteps away. ... more   less 
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