The good points staying here is the room cleanness and size. Plus the location which is very close to everything.
Other than that it doesn't deserve to be a 4 stars hotel.
Even with all front counters open it still took them almost 45 mins to check in one customer, furthermore there is no system in place or any indication to tell customer where to queue up for checking in. To make the customers more angrier were the supervisors or managers cant seem to take control of the whole situation or step in when customers were getting angry and started jumping queue.
And there is no sign to tell customer where to queue up to validate their parking ticket which mean customer have to wait in line with those customer who is checking in and out. Wasted almost 10 min ( will be even longer if i didnt jumped the queue) for just a 10 sec services.
As for the room, the shower drain was not working properly and the room safe is already lock. I needed to call the Front desk 3 times for them to take any action and it almost took them 1 hrs and with 3 reminder call for the maintenance staff arrive to fix the problems
Will no recommend to anyone unless they make a major improvement!!
- Official Description (provided by the hotel):
- Hatten Hotel is set against a picturesque vista of Melaka’s most famous historical landmarks, surrounded by the hustle and bustle of Melaka Raya; close to the city center with its cheerful nightlife, and mere minutes from the acclaimed UNESCO World Heritage site. With 704 deluxe suites ranging from 32 square meters to 98 square meters in size, Hatten Hotel offers you the utmost comfort, style and convenience. Now you can step out and discover the true essence of Melaka as Hatten Hotel is strategically located for your convenience. Discover history and excitement literally just footsteps away. ... more less
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