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“Great location!”

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Hatten Hotel Melaka
Ranked #12 of 166 Hotels in Melaka
Singapore
Level 4 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great location!”
Reviewed December 14, 2012

Recently got back from my 2D1N trip. Here's my 2 cents' worth..

Room wise:
Room is big and have ample space for walking. Place is kept clean, bright and simple. Beds are comfortable too though cant compare with Casa De Rio Melaka. Do request for high floor rooms and sea view as we saw some rooms with windows facing close each other.

Hotel wise:
The hotel lobby looks grand but empty. Think they will need to rethink the chairs and tables positioning etc.. It did not look welcoming for us.

Service wise:
Maybe it's a new hotel, the reception and house keeping staff were a bit slow in delivering their service. Waited for an hour for check-in when we arrived at 3.30pm. We were many waiting at the lobby too, some were frustrated as they have to forgo some of their plans. However, they did offer to call us on mobile so we can walk & shop around first. Generally, the other staff were friendly and was prompt in replying to my emails before I got there.

Location wise:
Hatten Hotel indeed has great advantage in terms of location!! Good shopping & good food surrounding her!

Located in between major shopping centres of Melaka. Dataran Pahlawan Melaka and Plaza Mahkota are just one traffic crossing/ one bridge connecting away. Short cut to Plaza Mahkota and to use the hotel exit near the lift (exiting to the digital mall where the hotel is). After exiting the glass panel door, walk straight and use the door in front (there's a snack shop on the left). This door exit to the service lift and where security guard was, and in front you can see one small road, cross it and you are in Mahkota shopping mall. For Jonker street, you can want to walk over using the road beside Equatorial hotel. There's a short cut from Detaran Pahlawan shopping mall food court. Was told -- find the food court and walk up to the back street and you will enter the road heading to Jonker street. Expect to pay RM15 from hotel to jonker street if by cab. Coming back from jonker to hotel, you may want to try taking the public bus no. 17. The bus stop is just in front of the red historical buildings a mini bridge away from jonker street. Just tell the bus conductor you are alightling at Mahkota, only RM1 for that trip for about two bus stops away. Press the bell once you see Detaran Pahlawan on your left and Mahkota on your right. The bus stop is just outside Detaran Pahlawan, then take a stroll back to Hatten Hotel.

In terms of good food around Hatten, one must try ....
Nadeje Patisserie Cafe for its Mille Crepe @ Plaza Mahkota. They are located in the shopping mall, however do not look inside the shopping mall for its shop, they are facing the main road at the other end of the entire Plaza beside KFC.
For Nyonya food, walking distance from the hotel either Makko or Ole Sayang Nyonya restaurant. These two are very famous but do check out their day off. I think Makko off on Tuesday and Ole Sayang off on Wednesday. Walk out of the main hotel lobby, turn right, walk straight and cross a small road then continue straight into the shop houses. You will pass by Fexin Inn on your right, then you will see Makko on your left. For Ole Sayang, continue walking straight. You will pass by a Phamacy, hair salon and Secret Recipe cafe on your right. Ole Sayang is a one or two shops away Secret Recipe cafe on the right.

Overall, the stay was very pleasant for our short trip!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eslim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Penang Island, Malaysia
Level 6 Contributor
84 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed December 13, 2012

Stayed in the Junior Suite. Room is large, can easily accommodate 3 adults. Room comes with 2 LCDs and a good shower. Breakfast was excellent with loads of choices. Biggest downsides are the lifts are slow and you need to exit the hotel within 15 minutes of validating your car park coupon, which could be difficult. Would definitely return to the hotel and hopes that the issues with lifts and car parks are resolved.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mseera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Level 4 Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 12, 2012

We were not sure what to expect but after reading the reviews that the hotel was fairly new, we hoped it would be as good as other newly opened ones we stayed in before.
We pleasantly surprised even though service was a bit slow when we requested extra towels & the lock to the bathroom of the 2nd room was broken & we called maintenance to fix it. My daughter was stuck in there for a while & my husband & sons were able to get her out of there themselves. It took over 30 mins before anyone came to fix it.
Breakfast spread was okay & we saw that the hotel was running at full capacity at the time but still. When maintenance is called with someone is stuck in a bathroom, you send someone up asap!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VeiledTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipoh
Level 4 Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 12, 2012

1st time in this hotel, was a little bit uncomfortable about the booking due to many somewhat negative reviews and I can confirm the accuracy of many of the reviews! Hotel opened in March 2012 and booking was made through Agoda which I will never use again (the reason is outside the scope of this review but readers who wish to find out can pm me).

Pros:
Super large deluxe room
Value for money compared to others like Equatorial as having a promotion currently
Super location for shopping being connected to 2 malls

Cons:
Only 2 lifts serving the car park so can be a long wait during peak check-out time
A fairly long time checking in due to long queue and fairly inexperienced receptionist
Room was not ready even though I checked in after 3pm. Had to wait about 45mins for room to be ready
Possible that hotel may not have enough housekeeping staff to handle high occupancy

Average:
Breakfast buffet spread, remarkable how they can do a buffet which is acceptable on the basis that it fills your stomach but unacceptable in that it is not delicious.

Although it is obvious that it is not a Sheraton, it sells because of its very competitive rates. The message to the management is that it is obvious that the hotel's main weakness lies in its manpower. It will lose market share if it tried to raise its rates if things are not done to improve the waiting time.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank faradie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 11, 2012

I was in the queue for about 20 mins with no one behind me, and when it was my turn to be served that a guest with his family just went straight to a receptionist by the name of Paul & instead if telling the other guest that to queue up, he told me that he can only serve one at a time. I was upset after waiting for 20 mins, and this family who jumped queue, who should be politely told to wait, instead I was told impatiently that he can only serves one at a time. Noticed that it is understaffed during peak hours and they are not properly trained

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank charlescl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blacksburg, Virginia
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 9, 2012

Stayed at 17th floor sea view, 2 nights in early December 2012.

Most of the entrance area and reception was under renovation during my stay.

Room is spacious and new. Bed area is separated from the entrance hall/small living area with glass partition with roller blinds. 2 LCD TV, one at the living area and another at bed area. Safe deposit box. Iron and ironing board. Coffee/Tea making facilities. Bathroom with standing shower glass cubicle and handheld Hose/Bidet with the WC. But, no WiFi in room.

Front line service was just fine for me, nothing special for me to mention.

Didn't use other facilities as I was on business trip, out of the hotel early in the morning and back late.

The reservation department was just hopeless(for me). Emailed for guaranteed reservation but not honored(no reply). Called couple of times but not answered. So I just checked in via walk-in, luckily there were rooms available. Anyway, I was not so worried as there are abundance of other hotels in the vicinity although they are not in the same category.

Location is good with walking distance to Mahkota Parade and Dataran Pahlawan.

Will I stay in the hotel again? Probably not, will try out others.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ahmeedadam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 6 Contributor
105 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed December 9, 2012

The rooms are large and spacious . The parking not so difficult, but you have to go up to levels 5 and more. Despite being the high season, the buffet breakfast was good and the staff coped well. Some corrrective/repair work is still going on in the main lobby and the lobby looks bare and too stark. Also, situated in the right neighborhood.

Room Tip: Higher floors have more pleasant views.
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hatten Hotel Melaka

Property: Hatten Hotel Melaka
Address: Hatten Square, Jalan Merdeka, Bandar Hilir, Melaka 75000, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 166 Hotels in Melaka
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hatten Hotel Melaka 4*
Number of rooms: 704
Official Description (provided by the hotel):
Hatten Hotel is set against a picturesque vista of Melaka’s most famous historical landmarks, surrounded by the hustle and bustle of Melaka Raya; close to the city center with its cheerful nightlife, and mere minutes from the acclaimed UNESCO World Heritage site. With 704 deluxe suites ranging from 32 square meters to 98 square meters in size, Hatten Hotel offers you the utmost comfort, style and convenience. Now you can step out and discover the true essence of Melaka as Hatten Hotel is strategically located for your convenience. Discover history and excitement literally just footsteps away. ... more   less 
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