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“Great Hotel” 5 of 5 bubbles
Review of Hatten Hotel Melaka

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Hatten Hotel Melaka
Ranked #12 of 167 Hotels in Melaka
johor bahru
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Hotel”
5 of 5 bubbles Reviewed November 28, 2012

I stayed at this hotel from 11 - 13 Nov 2012 when is quite super peak due to holiday season.
The receptionist was fantastic and great help too when I request last min connecting rooms eventhough is quite tough at the occupancy they are facing. The rooms were upgraded to sea view. Size of the rooms is huge with a living sofa set sperately with TV and bedroom another TV. Breakfast was good with many selections. Location is great too - the shopping centre is just opposite us , Dataran Pahlawan and beside us is the Mahkota Parade. Walikng distance to all the Nonya Food Restaurant is just within a mins.

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank angrybirdjb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,178 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (526)
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Ipoh
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed November 28, 2012

As other review, good location, large room, plenty of parking lot, everything were new.

Will be perfect if bath room complete with bath tub.

Almost every day was full as a result early check in was not available.

  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank felixipoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
76 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed November 28, 2012

Stayed in the deluxe king. Bed, very comfortable, 2 lcd tv, lovely shower, centrally located. Overall its excellent value for money in melaka right now. Go before the prices go up once they have finished the renovations on the lobby. Also have nice pool and gym. Break, good selection of dishes

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Bourneman1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shah Alam, Selangor, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed November 28, 2012

nice new hotel, room is spacious and food is ok. hotel lift sucks, have to wait for more than 5 to 10 minutes each time, wasting time only! The room sound proof also not good, can hear the higher floor people foot steps clearly.
Parking is another issue at the shopping mall lot which is only accessible by 2 of the lifts (out of 8)

Room Tip: try staying between 14 floors and above so that you can have a pool view scenery
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank lhloon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 27, 2012

Hotel allows pre-registration at 12pm and come back at 3pm to collect room key without a hassle. But still need to wait at least 20mins for pre-registrations.
Very comfortable and nice spacious room with good view. It will be nice if it comes with a bath-tub! Room comes with a king size bed with a seperate TV couch area.
Lovely swimming pool with steam room and suana room.
Hotel location is wonderful. Within walking distance to many tourist attraction places and shopping malls. Next to it is mahkota Medical Centre with walk-in clinic.
Breakfast has many choices and we don't have to wait for a table.
The hotel is link to 2 big shopping complex (Mahkota Parada and Pahlawan Shaopping mall) in melaka. Its a good location for shopping.
Take a taxi to Jonker Walk (pasar malam) at night (cost RM12) and lots of street foond can be found there.
Overall it is a nice hotel and will definitely stay there again.

  • Stayed November 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MAXIM627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
161 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 301 helpful votes
4 of 5 bubbles Reviewed November 26, 2012

I got 2 rooms on Level 15: Rooms #71 and #73

PLUS POINTS:
- Wifi available throughout the hotel's public areas**.
- Internet in the room via Ethernet is supposedly available, but you need to bring your own laptop and Ethernet cable
- Complementary parking (unlimited entries) at the hotel car park on levels 3-9. You need to press for the ticket - DO NOT TAP YOUR TOUCH-N-GO CARD! Ticket has to be endorsed at the reception on the day you intend to drive out (after midnight will be considered a new day). Thereafter, it has to be inserted into the Autopay machine @ levels 2,3,4,6,8 no more than 15 minutes before leaving the car park.
- Alternatively, valet parking on ground level is available @ just RM10
- Rather large room which was partitioned into two sections - had a sofa and 2 lcd TVs!
- Had a refrigerator and a small safe
- Spanking new and clean facilities - swimming pool / gym @ level 12 complementary for all hotel guests.
- Location is a dream with link to 3 malls - Datahran Pahlawan Megamall, Mahkota Parade, and Hatten Square. 15-20min walk to Jonker area though.
- Polite and helpful staff (when you finally manage to get them)**

**more details below

NEUTRAL/MINOR POINTS:
- Breakfast was decent but boring. I certainly wouldnt breakfast there more than once, although I cant pinpoint anything absolutely wrong with the breakfast here. (Priced @ MYR35++, with a 50% discount for senior citizens and 40% discount for children)
- No bathtub
- Lifts require long waiting time during peak periods (namely noon-3pm when everyone checks-in and -out)
- Was not able to get adjoining rooms or even side-by-side rooms, even though I booked 3 weeks in advance.

MINUS POINTS:
- Long queue @ Check-in/out counter which can take from 20-40 minutes - and remember you need to queue to endorse your parking ticket there each time after you drive in / before you drive out!
- No one answered the calls to the reception/housekeeping in-room line when there was a missing towel
- ** Generally slow service after a staff member was finally available
- Drilling and construction work at the hotel lobby and some other places
- Pool facing window is untinted and privacy may be an issue if curtains aren't shut
- ** NO IN-ROOM wifi, not even a paid option. (HINT: Pool facing rooms like mine are not very far from the public facilities where wifi was available, so I was able to piggyback on the hotspot from the gym =) However I had to sit really near to the window in my room)
- Apparently there was no smoke dectector (or it didnt go off?) so there was a slight smell of cigarette smoke left behind by the previous occupant, despite being a fully non-smoking hotel.

CONCLUSION:
Overall a great and clean hotel with mainly manpower issues.
Hopefully these will be fixed when the rest of the hotel opens (it is only partially open currently, with just 222 of 695 rooms available). It is good value for money (just check the neighbouring and comparable hotel Equatorial Melaka to see what I mean), and will easily usurp Equatorial's customers when all the manpower issues are ironed out...

P.S.: ... and the breakfast too

Room Tip: I booked 2 pool view rooms 1571 and 1573. Was able to piggyback the free wifi hotspot provided by t...
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
8 Thank cowfart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed November 22, 2012

Hatten Hotel Melaka is located right smack in the middle of the town centre in Melaka. It is connected to Pahlawan Melaka Megamall and beside Mahkota Parade.
The hotel itself has a mall which houses mostly digital and electronic stores.
At first glance, it is most likely the tallest hotel in Melaka beside Holiday Inn which is located much further and more inconveniently compared to Hatten Hotel.
The Hotel shares the car park with the mall. But once you are staying in the hotel, the parking is free. Check in was quick and we were given a high floor that overlooked the city. The view was magnificent to say the least. The lobby was still under refurbishment at the time so it was partially closed. The chandeliers would be amazing when it is completed. The room was huge with everything still new and unused as the hotel had just opened in April. All the amenities in the room were of a 5 Star hotels standard which was very surprising with the low rates. I guess the rates would go up once the hotel has completed its refurbishment. The pool was amazing which had view that overlooked St Paul's hill and the Fort. Breakfast was also quite satisfying with many choices of food.
Hatten hotels's location was just a 15minute walk to Jonker Street and all the attractions in Melaka can be accessed by your own two feet. It was really tiring but you can really appreciate the sights and surroundings.
Furthermore, it is a shoppers paradise with the 2 major shopping malls in Melaka at your door step.

Overall, i would rate this hotel as the hottest and newest 5 Star hotel in Melaka. And would definitely come back to enjoy this beautiful hotel whenever i am in Melaka.

So long Holiday Inn!! Haha

Room Tip: Request for a city view as the harbour view is not as impressive.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank SpikyBunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hatten Hotel Melaka

Property: Hatten Hotel Melaka
Address: Hatten Square, Jalan Merdeka, Bandar Hilir, Melaka 75000, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 167 Hotels in Melaka
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hatten Hotel Melaka 4*
Number of rooms: 704
Official Description (provided by the hotel):
Hatten Hotel is set against a picturesque vista of Melaka’s most famous historical landmarks, surrounded by the hustle and bustle of Melaka Raya; close to the city center with its cheerful nightlife, and mere minutes from the acclaimed UNESCO World Heritage site. With 704 deluxe suites ranging from 32 square meters to 98 square meters in size, Hatten Hotel offers you the utmost comfort, style and convenience. Now you can step out and discover the true essence of Melaka as Hatten Hotel is strategically located for your convenience. Discover history and excitement literally just footsteps away. ... more   less 
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