Stayed 2 nights with my family members with total of 21 ROOMS. Very bad impression during my check in. Staff was very arrogant which they are not suppose to have that attitude as a front liner. Given a room, 729. Please do not stay at this room. It is just a few step to the staff room. Right opposite my room. They will stare at you every time you go out. I really dont feel comfortable. The security staff has worst attitude, he scream at me and my sister for taking the trolley without informing him. I dont see any security so i just take the trolley to put all my things to my room. Feel like want to scream back at him but lucky my sister stopped me from doing that. That was very RUDE !! Lucky i dont get his name !!
Carpet is dirty and old. Its not a Best Western standard.
Location is near to the attractions with the Melaka River Cruise view and it was really a amazing view. Cant sleep because of the noisy surrounding from the 2 karaoke spot near the hotel. They will only stop singing at 3AM !!! This is actually beyond the hotel control but still the Malacca government should do something about this matter.
Worst thing when one of my sister left her watch worth USD300 at her room during check out and the housekeeping said there's nothing at the room :-(
Check out time is another challenge for me...when i have to wait for almost one hour to get back my deposit. It is because there's ONLY 1 STAFF incharged at the reception during the peak hours.
I actually read the trip advisor before i book a hotel...i saw a lot of bad things happen at this hotel and now i experienced it !!! Good Job Best Western Wana Riverside Malacca !!!
- Official Description (provided by the hotel):
- The Wana Riverside Hotel is centrally located by the Melaka River in the heart of the UNESCO World Heritage Site, a title bestowed in July 2008. Rich in history, culture and diverse cuisine, Melaka which dates back to the 1400's, is a melting pot of Malay, Chinese, Indian and European influences that reflects the essence of modern Malaysia. Melaka is truly unique in what it has to offer and whether it is for business or pleasure, the Wana Riverside Hotel is central to an enjoyable stay. ... more less
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