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Wana Riverside Hotel
Ranked #110 of 168 Hotels in Melaka
Reviewed July 4, 2013

Stayed 2 nights with my family members with total of 21 ROOMS. Very bad impression during my check in. Staff was very arrogant which they are not suppose to have that attitude as a front liner. Given a room, 729. Please do not stay at this room. It is just a few step to the staff room. Right opposite my room. They will stare at you every time you go out. I really dont feel comfortable. The security staff has worst attitude, he scream at me and my sister for taking the trolley without informing him. I dont see any security so i just take the trolley to put all my things to my room. Feel like want to scream back at him but lucky my sister stopped me from doing that. That was very RUDE !! Lucky i dont get his name !!
Carpet is dirty and old. Its not a Best Western standard.
Location is near to the attractions with the Melaka River Cruise view and it was really a amazing view. Cant sleep because of the noisy surrounding from the 2 karaoke spot near the hotel. They will only stop singing at 3AM !!! This is actually beyond the hotel control but still the Malacca government should do something about this matter.
Worst thing when one of my sister left her watch worth USD300 at her room during check out and the housekeeping said there's nothing at the room :-(
Check out time is another challenge for me...when i have to wait for almost one hour to get back my deposit. It is because there's ONLY 1 STAFF incharged at the reception during the peak hours.
I actually read the trip advisor before i book a hotel...i saw a lot of bad things happen at this hotel and now i experienced it !!! Good Job Best Western Wana Riverside Malacca !!!

Room Tip: Dont stay at room 729.
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  • Stayed: June 2013, traveled with family
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2  Thank SuTLMTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 4, 2013

My roommates and I, three person shared a room for 3 days. As it only has two single beds, we had to have the staff bring in an additional bed. That additional bed was hard and noisy and very uncomfortable to sleep in, in addition to that the air conditioning in that room was VERY POOR, it took more than 40 minutes to produce that miserable amount of cool air. What's even ridiculous is that the cable of the water boiler was so short we had to use the dustbin to act as a platform to reach the power point!
We were also promised wifi connectivity in our room yet not a single of our devices could detect any wifi except when we're in our friend's room which was nearer to the lift lobby. The bathroom was a major disappointment as well; the toilet had a loud flushing noise, the tap water wasn't clean (brown-yellowish liquid!) and there's sharp pointy needle-like stuff at the edge of the carpet leading towards the bathroom which I got stabbed a few times on my feet that I ended up wearing slippers while walking in and out of it. Thank goodness I've had spent most of my itinerary exploring the city and not cooped in this hell hole for most of the day. Overall, if I ever chose to come back to Malacca, I won't and never would choose this hotel to stay in again.

Stayed: June 2013, traveled with friends
3  Thank Cheryl Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2013

PRONS: The room was average. relaxing atmosphere, friendly staff and the breakfast was good. the check in and check out was fast, the location of the hotel is beside the river so if your looking for a river cruise you can buy it in the reception counter itself. walking distance from the tourist spots like Jonker Street (10 to 15mins walk via river walkway).
CONS: Scratch every way at the corridor of the rooms. Lacks of maintenance. The internet connection not available in the room. Very bad WIFI connection at lobby.

Room Tip: Ask for room facing Melaka city center views / Menara Taming Sari view.
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  • Stayed: February 2013, traveled with friends
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Thank taycp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2013

10-min walk to the nearest sights. The beds were comfortable but the bedsheets were stained.Staff was helpful and recommended good places to visit and dine. It was lovely to get a table by the window with nice view of the river for breakfast. Wifi was available in the lobby and the room, though a bit slow.

  • Stayed: June 2013, traveled with friends
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Thank Laura F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2013

Booked this hotel via Booking.com. My first thought when I saw the room: BIG disappointment. The room had a moldy smell to start with. The sheets had tears and holes on parts of it. There was no safety deposit box in the room. And the advertised free wifi was only true for the lobby. The reception personnel said there was poor wi-fi connections in the rooms. Poor was an understatement. There was no wi-fi at all.

Some of the staff were also rude.

The Riverside Cafe on the ground floor did not have a lot of choices. And there were a lot of flies in the cafe which was really annoying as we cannot even eat in peace. And the staff never even bothered to do anything about it. Breakfast spread was also very limited.

The only good thing about the hotel is it's location. Not the best, but the river cruise does stop outside the hotel.

  • Stayed: June 2013, traveled with family
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Thank GIAJane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2013

There's nothing to complain about the hotel. The check-in was swift. We asked for a higher floor and the lovely receptionist obliged and gave us a room at the seventh floor with an awesome view of the Malacca River. The room was average with sufficient necessities. It is also quite centrally located- just about 10 to 15 minutes walk to Jonker by the river.

Room Tip: Ask for higher floors, with river view. You'll have a scenic view of Malacca city.
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  • Stayed: June 2013, traveled as a couple
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Thank Lizardqueen57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2013

Bought this hotel voucher via Living Social, RM142 comes with river cruise and breakfast for 2 persons. Stayed there on 20/6/13 and heard that this hotel has been abandoned and revived by Best Western. Hence the building and interior design is outdated. Counter staff are friendly and made effort to make guests check in fast. Room is big with a King Size bed. Bathroom is clean though carpet looks worn out. Took the night river cruise from the Quay. It stopped right in front of hotel. Breakfast was sufficient with a few variety. Overall this hotel is value for money as my friends were paying for the same price for a very much smaller room at Jonker Street.

  • Stayed: June 2013, traveled as a couple
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Thank CYS001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wana Riverside Hotel

Address: No. 2 Jalan Munshi Abdullah, Melaka 75100, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Hotel Style:
Ranked #110 of 168 Hotels in Melaka
Price Range: $24 - $24 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wana Riverside Hotel 3*
Number of rooms: 170
Official Description (provided by the hotel):
The Wana Riverside Hotel is centrally located by the Melaka River in the heart of the UNESCO World Heritage Site, a title bestowed in July 2008. Rich in history, culture and diverse cuisine, Melaka which dates back to the 1400's, is a melting pot of Malay, Chinese, Indian and European influences that reflects the essence of modern Malaysia. Melaka is truly unique in what it has to offer and whether it is for business or pleasure, the Wana Riverside Hotel is central to an enjoyable stay. ... more   less 
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