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“Nice rooms, friendly reception staff, let down by breakfast”

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The Sterling Boutique Hotel Melaka
Ranked #22 of 166 Hotels in Melaka
United Kingdom
Level 5 Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Nice rooms, friendly reception staff, let down by breakfast”
Reviewed May 4, 2014

This is a nice hotel set in a colonial style building with large modern rooms, fairly minimalist style. Location is good and very central to Malacca's tourist attractions. Reception staff were very friendly and room was fine, although wifi was unreliable. Our only concern was that management of the restaurant seemed chaotic and breakfast was both very slow and poor quality. If you stay here I'd recommend not taking breakfast as there are plenty of cafes in Malacca which would be better.

Room Tip: Ask for a room towards the back of the hotel as the ones at the front might be rather noisy.
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amanda885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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404 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
Singapore
Level 6 Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed April 20, 2014

Booked a 2-night stay over the Good Friday long weekend. Nice location to experience the charm of shophouses at Little India which is a little short street. It looks colonial but was only built 2 years ago. Parking is very safe within the hotel compound.

Excellent location, quiet and away from the crowd but yet all the nearby attractions just around the corner - Christ Church is 7 mins stroll, Jonker Street 9 mins, St Paul 10 mins, Dataran Pahlawan Mall around 12 mins.

The rooms are clean and new. Much better than most Malaysian hotels. Pretty small and basic hotel with no additional facilities like gym or pool. We absolutely love the staff there, very friendly and volunteered to take care of our needs (very rare in Malaysian hotels).

A minus would be the breakfast - it is a set main course (choice of Western, local or Healthy), with free flow of bread, croissant, tarts, juice and cereals. A simple buffet spread would perhaps be better.

Price-wise against the value returned, maybe a bit on the higher side.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank watertay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 4 Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 19, 2014

The staff at The Sterling is nice and attentive, no questions asked. They are the best of this hotel. It is over priced for what you get it terms of infrastructure. The location is great but there is no pool. Restaurant is so so, and the second room balcony would be nice if open to public (it is accesible but bar is closed and there is nothing else but dust and a nice view). You can get rooms as nice as this at the same price or cheaper with nice pool (which is a huge plus in hot Melaka) in nearby hotels . The rooms are OK, nothing very special. The breakfast is less than OK, poor choice of bread, fake fruit juice, bad coffee. Was expecting much more for the price. Overall, our stay here was not bad, but we will not be coming back.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maca222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 4 Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed March 24, 2014

we ended up staying at this place at the last minute when we decided to just take a drive to Melaka from Singapore for the weekend at the last minute - so we basically stumbled upon it and decided to stay there for a couple of nights. I was really surprised to see how much it was (over $200 Singapore dollars walk in) for a basic/cheapest room.

anyway, it is clean and staff are friendly, food is fine - nice restaurant at the top of the hotel.

but honestly, it is very run-down. it reminded me of a place where they put the least amount of money possible to just give it a modern feel but something seemed just off- run down lobby, elevator, carpet etc.

overall it was OK but do not expect this to be some kind of a luxury hotel.

Room Tip: the Jacuzzi room is not worth the extra $$$
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Washingtonienne73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 6, 2014

I am very impressed by this hotel and i can't wait to share my comment immediately back from my Melaka trip. This hotel isn't big as what they claimed that they are "Boutique Hotel". When we first arrived the hotel, we were very impressed with the looks, it is more like a Colonial style, the check in was fast and efficiency, as they expecting our arrival (we booked it online) and they have prepared it earlier, so we probably spent less than 3 mins for the check in process.
We stayed in the Family room (The windsor), big enough for 5 of us, simple and nice design, comfortable bed and pillow, toilet is clean and big enough with the strong water pressure and at a very reasonable and affordable price.
One thing i must compliment is their service, all of them from bell boy, front desk officer and the lady who served our breakfast, their service is EXCELLENT, very polite , professional and friendly. Even though their breakfast variety is quite limited, but what else can i ask more with such a good customer service.
I sincerely hope that they will keep up the good work. I WILL DEFINITELY GO BACK THERE AGAIN!!

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RyoichiKurosaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed February 24, 2014

After reading some of the negative comments, I was pleasantly surprised after checking in my room.

There is no swimming pool which didn't bother me as Melaka isn't resort/beach designation. The breakfast is adequate. The room is beautifully decorated and well appointed (one comment said to bring your own toothbrush - what was he talking about?!) in mint condition. For what you pay for it is great value. I will stay here again.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cheers_A_Lee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon, Portugal
Level 5 Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 4, 2014 via mobile

Our room was clean and tidy, but the hotel has a bit too much wall-to-wall carpets for a city like Malacca. Breakfast was good, although a little confusing, as there is a buffet and a choice of menus...some if which overlap with the buffet. Staff at reception were friendly but not very helpful or proactive in providing or looking for information. The porter on duty is super chatty and friendly, and willing to help.

Stayed February 2014, traveled as a couple
Helpful?
Thank SailingPT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Sterling Boutique Hotel Melaka

Property: The Sterling Boutique Hotel Melaka
Address: No. 43 Jalan Temenggong, Melaka 75100, Malaysia (Formerly The Sterling Melaka by Gloria)
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 166 Hotels in Melaka
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Sterling Boutique Hotel Melaka 4*
Number of rooms: 37
Official Description (provided by the hotel):
The Sterling, Malacca's latest luxury boutique hotel is a mere five minute walk from Jonker Street, world famous for antique hunters and popular amongst visitors to historical heritage Malacca.In addition, The Stadhuys, St.Paul's Hill, Church of St.Francis Xavier, Christ church and A'Famosa are all within 8-10 minutes on foot. Enjoy sheer luxury in our signature rooms that feature its own private sundeck and outdoor jacuzzi. Dine in heritage Malacca's unique rooftop diner and catch the stars above Malaccan skyline at The Balcony, a place to kick back and relax. The Sterling and its English heritage concept is all set to transport her guest back to yesteryears yet ensuring that everyday comforts are not compromised. Welcome to The Sterling Melaka by Gloria, A GOOD PLACE TO BE! ... more   less 
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