In Malacca, I have experienced 3 hotels, namely Renaissance, Majestic, and The Sterling. The Sterling is the one I would not come back to, with the price it charges.
I chose Sterling for my trip in July 2012 after learning it is a boutique hotel just opened in late 2011, and most of the comments on TripAdvisers are positive, despite it doesn't have a gym and swimming pool.
The location is great, several different historical spots are within walking distance. The colonial style exterior look of the hotel is beautiful, but inside the hotel, definitely a lot of room for improvement, especially the room, which I believe is the most important consideration for travelers when choosing a hotel.
Taking the advices from some people on Trip-advisers, I selected Riley Room which is not facing the main street, as according to them would be noisy at night.
There was no view in the room, what we saw was basically the entrance of the hotel and roof tops of nearby houses. One of the window panels had mushroom-look leaf molds at the bottom corner where was reachable by hand, i.e. removable by the housekeeping team. No drawers either at the working desk or bed-side, therefore I had to lay all my stuff on the desk. In the wardrobe, there were only 2 clothes hangers in addition to the 2 bathrobes which already looked worn out and like it needed a good wash (stains around the lapel and cuffs). So I had to call the front desk to have someone bring in more clothes hangers.
Water at the bathtub at most could be called luke-warm, and the volume of the water was only moderate (I informed front desk the 2nd day and it was better after that.) The washing basin was a single basin and a tiny one at that. Bench top space beside the basin was limited, which could hardly accommodate my skin-care products. I had to keep them in the small drawers under the bench top.
The room had poor sound insulation, I could hear the noise of closing doors of other rooms, and I believe it was not only my room had such problem.
I have no serious negative impression about their service but yet with the rate they charge, several details & basics should have been taken care of, e.g. in addition to what mentioned above, the reception executive who led us to the room wore the uniform alright but slippers when she walked out from the front desk; breakfast menu attached a sign saying this is a hand-made menu but the one we got was torn at the folding line. Breakfast quality was OK but service was slow.
One thing I appreciated about the room was that there was the free wifi.
I paid RM$500 on weekday & $600 on weekend, before tax, service charge, and a surprising $2 heritage fee per night. The heritage fee was neither shown on internet hotel booking websites nor briefed by the employee when we called Sterling to check room availability and price. It was the 1st and only time presented to me on the bill while checking out.
Overall speaking, with the rate I paid and comparing it with the other 2 hotels of similar price range, I consider this is not value for money and will not return to it.
- Official Description (provided by the hotel):
- The Sterling, Malacca's latest luxury boutique hotel is a mere five minute walk from Jonker Street, world famous for antique hunters and popular amongst visitors to historical heritage Malacca.In addition, The Stadhuys, St.Paul's Hill, Church of St.Francis Xavier, Christ church and A'Famosa are all within 8-10 minutes on foot. Enjoy sheer luxury in our signature rooms that feature its own private sundeck and outdoor jacuzzi. Dine in heritage Malacca's unique rooftop diner and catch the stars above Malaccan skyline at The Balcony, a place to kick back and relax. The Sterling and its English heritage concept is all set to transport her guest back to yesteryears yet ensuring that everyday comforts are not compromised. Welcome to The Sterling Melaka by Gloria, A GOOD PLACE TO BE! ... more less
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