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“Good location - great hotel”

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Casa del Rio Melaka
Ranked #1 of 167 Hotels in Melaka
Certificate of Excellence
Warminster, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good location - great hotel”
Reviewed March 26, 2014

We stayed in February 2014. A family of 4 adults & 2 small children. A very comfortable hotel with well equipped rooms. The staff were friendly, helpful & very good with the 4 year old and 1year old. Wonderful relaxing swimming pool with amazing views. Good choice for breakfast. A library where you could sit quietly with a cup of tea or coffee or if you want to see the world go by a seat by the pond near entrance is an alternative. Easy walk to Jonker street. We had rooms facing the river so it was interesting watching the boats passing by. A good hotel to lie back and relax soaking up what the hotel has to offer or central enough to allow you to get out and really be a tourist. We all enjoyed our few days out of Singapore visiting this hotel in Melaka.

Room Tip: We stayed on the river side and it was noisy in the evening.
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Nels0n, Manager at Casa del Rio Melaka, responded to this review, March 31, 2014
Dear Barbara L

Warm greetings from Casa del Rio,

Thank you for sharing your experience from Casa del Rio, we are happy that you decided to bring your family to stay with us, thank you for your comments it's great to know you enjoyed the hotels location and relaxing at our rooftop swimming pool.

We hope to welcome you back soon again

Best regards

Aarron Nelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (292)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Thai first
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English first
Singapore
Level Contributor
83 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed March 23, 2014

We stayed in this hotel for a staycation in Jan 2013.

We managed to get a deal for $145, inclusive of coach and one night stay in the Deluxe room. An awesome deal. The room is at a pretty good location, very near to Jonker Street. About 5 minutes walk away, along the river.

The room is just as depicted in their website. Very vibrant colors. They provide quality tea and coffee making set, and also bathroom products. The room has an attached balcony, where there is two sofa outside overlooking the courtyard.

In corners of the room, they placed very sweet little notes, that actually make our day. For example, they placed a small piece of paper as the highlight of news stapled to the newspaper in the morning. They also placed a small piece of paper showing the weather forecast for tomorrow, and with a short note on suggested activity which will be suitable for the weather. On the packet of milk, it wrote "Can't have a coffee or tea without real milk, Enjoy!! Compliments of Casa Del Rio". Very sweet gesture. We even have a delivery for onde-onde served to us by the staffs. Very friendly people there

After dinner, when we were back in our room, we would like to have some cocktail and chill at the balcony for the night. However, there is no drinks menu in the room, hence we called the receptionist and was directed to the bar. The bar gave us the names of the few standard drinks, and we said we will think about it. just about 5 minutes after hanging the phone, our door bell rang and the manager brought the menu up to our doorstep for us to browse!! These are the small gestures that made our day.

They have an infinity pool at the room top as well. Would be good if we could have a dip in summer. In short, a very beautiful boutique hotel with helpful staffs. Totally worth the price paid for. Even if there is no deal for it, the off the rack price is totally worth it!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joanniong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Nels0n, Manager at Casa del Rio Melaka, responded to this review, March 24, 2014
Dear joanniong,

Greetings from Casa del Rio....your home by the river...

Thank you for your wonderful review, We are delighted to read your review and are happy that you appreciated the hotel and services.

We hope to welcome you soon again.

Warm Regards

Aarron Nelson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Klang, Malaysia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 20, 2014

All staffs are not as friendly which they didn't seen like communicate much with the guest, which in that day i request to change the room due to the balcony is different from other room which river view, they promise us will update us which in the end totally didn't feedback us. Overall room is ok big and clean room ,Comfortable. Hotel rates are abit pricey but it's still value for money. If possible, kindly add tooth brush as amenities as most hotel already got it.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ivanng86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Nels0n, Manager at Casa del Rio Melaka, responded to this review, March 21, 2014
Dear ivanng86,

Warm greetings from Casa del Rio Melaka,

I am quite concerned that we did not deliver as promised, I am sorry for the shortfall in service, I will look into this to prevent such examples. regarding your note on the toothbrush, yes we have re continued these in all of our guest rooms, I do apoligise that you did not have during your visit.

I hope we have the chance to welcome you back to Casa del Rio.

Best Regards

Aarron Nelson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 18, 2014

Stay here for business travel. I would highly recommend to anyone. Service is excellent, rooms are absolutely incredible. The bar is always nice to go down to, especially with their happy hour specials, and breakfast is fantastic. My only complaint is that it can be quite loud at times. Make sure to stay on the river side as it is much quieter. Also there isn't a treadmill in the gym any more unfortunately.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kellen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Nels0n, Manager at Casa del Rio Melaka, responded to this review, March 20, 2014
Dear Kellen F

Warm Greeting from Malacca,

Thank you for sharing your experience, we are happy to know that you enjoyed the hotel and would recommend to others.

We have replaced the treadmill in the gym yesterday, I am sorry that you missed this, we have they we under servicing, and now back in action.

We hope to see you soon again.

Best Regards

Aarron Nelson
Hotel Manager Casa del Rio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
118 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed March 18, 2014 via mobile

We stayed with our family. There are lots of good stuff abt this hotel.
- the bed is huge! We slept there with our daughter and there was so much space no one felt it!
- the interior was great!
- little touches- there would be a candle on every night on the balcony facing the river! That was a wow for me.
- The body gel, shampoo was in nice earthen bottles. There was a 555 notebook instead of a hotel writing pad.
- liked the kebaya tales book. Really added good touches to the historical experience of being in jonker street

So many great things but just missed a few bits to really make this place a real star to me:
- the staff seem rather raw n does not come across with a heart for service. The staff generally came across as not so helpful.
--Eg - I asked this lady staff at the reception on what good nonya food there was nearby (a very typical qn for Melaka! Yummy!). She told me a name but couldn't tell me how to get there. I didn't give up n she finally called her manager n then gave me some directions. I later found out my husband had asked the same thing. We were surprised that a reception staff of a respected hotel like this could not easily give us simple info to such a frequently asked qn.
-- eg2 I was in the lift n fumbling with my key card to get it to go up, 2 staff came right into the same lift n proceeded to take the lift the opposite way (down). Both didn't ask me where I was trying to go. That's not normal for a good hotel.
-- eg 3. We needed a comb n it was late. So we called the housekeeping to see if there were any. The staff said they did not have any. Well, can't really fault them too much for this but it would have been delightful to the customer if this had been available.

That said, it is a really nice stay and we would still come back in the future!

Stayed March 2014
Helpful?
Thank GreenieSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Nels0n, Manager at Casa del Rio Melaka, responded to this review, March 20, 2014
Dear GreenieSingapore

Thank you for staying with us, we are delighted that you found many aspects of Casa del Rio to be very positive.

I have noted the shortcomings of your stay and we will look to improve to ensure that we are able to meet and exceed expectations.

We hope to see you again, will look forward to welcome both you and your family back to Casa del RIo.

Warm Regards

Aarron Nelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
116 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed March 18, 2014 via mobile

This hotel has a lot going for it, good location (walking distance to the historical places + jonker area), ample parking, nice decor.

Found the heart missing though in the service. Though polite, some of the staff we not well trained (could not give simple directions).

I was quite uneasy at check in where the staff at the corridor asked me for my passport and credit card. He wasn't wearing any name tags, I followed him to the check in counter just to be sure he's really a staff.

All in, great location amidst historical center, but wished the staff were warmer.

Stayed March 2014
Helpful?
1 Thank ChuneKeat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Nels0n, Manager at Casa del Rio Melaka, responded to this review, March 20, 2014
Dear ChuneKeat,

Greetings from Casa del Rio.....your Home by the river,

Thank you for choosing to stay with Casa del Rio on your visit to Malacca, we are happy to know that you had enjoyed the hotels locations and decor.

I will follow up with my team to improve knowledge of directions, plus we will ensure that staff are all wearing name tags, I appreciate that you did double check to ensure the staff is from Casa del Rio.

We hope to see you in Malacca soon again.

Warm Regards

Aarron Nelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 16, 2014 via mobile

This hotel is only 3 years old and is in the perfect spot to explore Malacca. Just a two minute walk to Jonker Street and all the action. It has a fabulous rooftop pool with one of the best views in town. The pool bar has 1 for 1 happy hour from 4-6pm which was a great way to unwind after walking all over town during the day.
The body wrap and massage I had in the hotel spa was lovely and very reasonably priced compared to equivalent hotels I have stayed in.
We stayed in a studio king which was very spacious and well appointed with a view of the river from our balcony. No smells from the river at all unlike other reviewers have mentioned.
The buffet breakfast was surprisingly good - Malacca is not a town to come to for fine dining. The local food is far better value and tastier than the attempts at fine dining I have sampled in various places in Malacca.
The staff went out of their way to be helpful in every part of the hotel we used. The only negative I have is the hotel towels were stained, although they were clean. Seems to be a problem endemic to Malacca hotels and not something that really bothered us.

Stayed March 2014, traveled as a couple
Helpful?
Thank Cheryl-Away
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Nels0n, Manager at Casa del Rio Melaka, responded to this review, March 20, 2014
Dear Cheryl-Away

Warm Greetings from your home by the river.

We are delighted to see that you enjoyed the hotel and what we have to offer, plus it's a great location to explore the historical city from the footsteps of the hotel.

I have noted your feedback on our towels, we are sorting through and replacing with new ones.

We hope to welcome you soon again.

Best Regards

Aarron Nelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa del Rio Melaka

Property: Casa del Rio Melaka
Address: 88, Jalan Kota Laksamana, Melaka 75200, Malaysia
Phone Number:
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Melaka
#1 Luxury Hotel in Melaka
#1 Spa Hotel in Melaka
#2 Family Hotel in Melaka
#2 Romantic Hotel in Melaka
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Casa del Rio Melaka 5*
Number of rooms: 66
Official Description (provided by the hotel):
Casa del Rio, Melaka, part of The Boutique Collection by HPL Hotels & Resorts, is located on Jalan Kota Laksamana, Melaka, a literal 2 minute walk away from the popular Jonkers Walk and heritage attractions. Keen observers will pick out the Arabic, Chinese and Dutch influences woven into the dominantly Mediterranean architecture. This boutique hotel, offering first class services, is already a striking addition to the historic skyline of the city. The hotel's 66 guest rooms and suites, each covering a minimum of 50 sq meters, uniquely feature dressing areas, bathrooms, split level bedrooms and private balconies as well as a number of unique personal touches. Aiming to provide an "at Home" atmosphere, Casa del Rio is a sanctuary from the city's bustle, with spaces for indulgent reflective solitude or stimulating interactive conversation depending on the choice of the traveller. ... more   less 
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Also Known As:
Casa Del Rio Melaka Hotel Melaka

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