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All reviews hi tea coffee house swimming pool comfortable stay enjoyed my stay spacious room nasi lemak design
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Reviewed September 1, 2018 via mobile

This hotel is a very terrible hotel. I stayed in room 1016 on 01/09. The room is dirty & bedsheets got stain. Floor are very dusty. Bathroom dirty. Overall experience was bad. Worst then budget hotel. Avilion don’t name yourself as 4* it’s disgusting. Building & rooms looks like a old ghost house. Regret to stay here. People out there please don’t get cheated with their promotion tricks. It’s all bloody cheating. Hotel reception is worst & they don’t care about guest preference. I was requested for king bed so much earlier after my reservation but they only allocate twin beds. Common I am here to celebrate my wedding anniversary. Ridiculous & the reception just like that only said request king size bed subject to availability. No professionalism. Bulp fused everywhere.

Stayed: September 2018, traveled as a couple
2  Thank PunithaS29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KN L, General Manager at Avillion Legacy Melaka, responded to this reviewResponded September 3, 2018

Dear value guest,

Thank you very much to share us your experience at Avillion Legacy Melaka!

We do appreciate your kind gesture in providing feedback about our products and level of services rendered by the hotel team for this visit.

You can rest assured we have share the elements of your review in details with our team for immediate improvement. At the Avillion Legacy Melaka, we strongly believe that it is our duty to provide all our guests with warm and high level of hospitality service throughout their stay.

We hope for an early opportunity to welcome you for a return visit, and ensuring that this time around, you will experience true Avillion Legacy Melaka hospitality!

Best regards
Senior General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2018

The hotel is beautiful, with its glass-domed ceilings and Roman pillars. However, this hotel needs to be refurbished, especially the decorations in the rooms and bathrooms. Bathtub had chipped marks.The shower curtains on the bath tub is dirty and full of black moldy stain. The carpets in the room was dusty and looks like it needs to be replaced. Staffs were not so helpful and took them few hours to send my a prayer mat!!!!
Breakfast buffet was not good. Not much choices.
However, the location was great. Near to some food stalls and restaurants and very near to city center, just few minutes drive to Jonker Walk and other attractions like Formosa, St Paul Hill, Stadthuys,

Room Tip: Higher floors less noisy
  • Stayed: July 2018, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank Mazila M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KN L, General Manager at Avillion Legacy Melaka, responded to this reviewResponded August 31, 2018

Dear value guest,

Thank you very much to share with us your experience at Avillion Legacy Melaka.

We do appreciate your valued comments, as these will further enable us to enhance our service standard.

Comments made have been noted and addressed with relevant department to maintain Avillion Legacy Melaka as a premier choice of accommodation for all discerning travelers. It is such invaluable input that helps us constantly evaluate, improve and monitor our standard of performance.

We really look froward to seeing you again during your next visit to our hotel.

Best Regards,
Senior General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2018

No hassle during check in. Ample parking space. As we entered the lobby, there was musky smelled air, may be it was an old building.
Got the room that being booked earlier - spacious but carpet a bit worn out and stained. Basically comfortable but not advisable for those with airway disease - may worsened the ailment.
Water pressure was good.
Food- the taste was superb (Asian taste bud) although not much choices.
It is still one of the pleasant hotel to stay in Melaka.
It may need to refurbish some of the rooms.

  • Stayed: July 2018, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Liza N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KN L, General Manager at Avillion Legacy Melaka, responded to this reviewResponded August 31, 2018

Dear value guest,

Thank you very much to share with us your experience at Avillion Legacy Melaka!

Your constructive feedback, both positive and on areas for improvement, is very helpful to us and we will review the highlighted areas with our team to make changes within our processes and operations where appropriate.

We appreciate your kind understanding and look forward to serving you better on your next visit to our hotel.

Best regards,
Senior General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2018 via mobile

I initially booked studio room, but when we tried to check in they said the studio room was sold out and gave me a free upgrade to a bigger room called premium studio room, The staff was so helpful as well during the check in and it was all done in less than 10 mins, the room was big and luxurious with a classic feel, it was throwback compared to modern hotels, which I enjoyed, our premium room had two tv, so me and my wife could watch separate channels without any issues, the bathroom was huge and had a nice tub, the beds was super comfy and we had a good night rest, only issue was the Internet was slow, but that didn’t spoil our mood as we had hi tea at the coffee house, the food spread was big and delicious. I really enjoyed my stay and will surely be back again one day... keep it up avillion melaka.

Stayed: August 2018, traveled as a couple
Thank tekken56k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KN L, General Manager at Avillion Legacy Melaka, responded to this reviewResponded August 28, 2018

Dear value guest,

Greeting from Avillion Legacy Melaka!

We thank you for staying with us and taking the time to review our hotel products and services. Your comments and feedback will surely encourage our team to fulfill our mission to delight and satisfy our guests.

Once again thank you and look forward to welcome you back!

Best regards
Senior General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2018

A real pleasant surprise, after nearly 30 years of visit. In ambience, welfare, price, food & comfort, we totally have nothing to deduct any stars.
Our surprises are going to last with us being a regular after these.
We sat amongst the many other guests, the multi coloured glass roof has its minimised sunray shining in. We already checked in some 3 hours ahead (having driven in), its now after lunch. Two wonderful staff (Ms.Arthirah & Ms. Maizaitul) were sharp, active & outstanding with their jobs. Avillion Legacy having staff like these are going to benefit much. They notice & saw us sitting there & immediately brought us the room keys instead of us waiting for the 3 o'clock check in (most hotel staff will not even notice or move from behind the counter. They came some 20 feet away delivering our comfort, explaining our room numbers (L7 instead of 1407) & showed us the elevators. The big rooms, the comfortable stay, the facilities & the food at the coffee House (breakfast were of variety & enough).
One sentence to describe - worth every single cent.
We will certainly be back, together with groups of friends & family.

  • Stayed: August 2018, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Texan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KN L, General Manager at Avillion Legacy Melaka, responded to this reviewResponded August 19, 2018

Dear value guest,

Greeting from Avillion Legacy Melaka!

Thank you for staying with us during your recent trip to Melaka. We are happy to note from your kind review that you are happy with our products and services. It was a pleasure being of service to you and hope to see you soon.

Best regards
Senior General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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