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“Nice looking hotel but below expectation”

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Avillion Legacy Melaka
Ranked #104 of 167 Hotels in Melaka
Reviewed January 2, 2014

Stayed in this hotel for 2 nights. The architecture and lobby area looks very impressive and the staff were very friendly and helpful. The room was large and bed very comfortable. Other than that all other aspect was a little disappointing.

Housekeeping was really below par. When we check in on day 1, there were only 3 pieces of tissue in the tissue box. A glass containing what appeared to be a half consumed milk was in the fridge. I reported it to the front desk but the glass was not cleared even onthe day we checked out. It would be nice if they had provided room slippers and small towel to mop our hands in the wash basin area.

While the room was large, the telephone was placed at the far end of the room on a dressing table. I would have thought a more logical place would be next to the bed. Half of the electrical power points were not functioning. The door to the toilet could not be closed. It was terribly misaligned.

Breakfast was average. It starts at 7am but the staff maning the egg counter starts work at 8am. So we were left with pre-fried eggs.. which was cold by them time I took them.

With the price I paid I had expected something better.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank makanagin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ALMLKN, General Manager at Avillion Legacy Melaka, responded to this reviewResponded January 2, 2014

Dear value guest,

Thank you very much to share with us your experience at Avillion Legacy Melaka.

Your constructive feedback, both positive and on areas for improvement, is very helpful to us and we will review the highlighted areas with our team to make changes within our process and operation where appropriate.

We hope appreciate your kind understanding and look forward to serving you better on your next visit to our hotel.

Best regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (271)
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140 - 146 of 271 reviews

Reviewed January 1, 2014 via mobile

We thought that the one night stay was unfolding perfectly - room was made ready for early check-in. And it was an Avillion chain. We were disappointed - the room was plain dirty...there was a "honey stars" by the bed....and numerous other food / rubbish items across the room on the carpet. The duvet cover had a gaping hole and the pillowcases were yellowish stained.....omg! We made a request to have it all cleaned and what did we come back to find? The same rubbish still across the floor, the same yellow stained pillowcases and the gaping hole of the duvet cover on the opposite side of the bed. Was this cheekiness? Another escalating call to the reception got the housekeeping supervisor to attend to the rectification herself. The room was very basic in terms of facilities and breakfast very simple with barely any vegetarian options. The only aspects that saved our stay was the care by the hotel reception staff and the Chef. If they were not as responsive, it would have been a disastrous stay.

Stayed: December 2013
Thank Pallavi09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ALMLKN, General Manager at Avillion Legacy Melaka, responded to this reviewResponded January 2, 2014

Dear value guest,

Greeting from Avillion Legacy Melaka!

We appreciate your kind gesture in providing feedback about our products and the level of services rendered by the hotel team.

Comments made have been noted and addressed with relevant department to maintain Avillion Legacy Melaka as a premier choice of accommodation for all discerning travelers. It is such invaluable input that helps us constantly evaluate, improve and monitor our standard of performance.

We hope for an early opportunity to welcome you for a return visit, and ensuring this time around, you will experience true Avillion Legacy Melaka hospitality!

Best regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 22, 2013 via mobile

Could improve more.

Great value for money, comfortable, good dishes, almost perfect.

However I would give 5* if they could provide:
1.hotel sandals in the room for hygiene
2.toothbrush
3.more astro channels
4.extra coffee packs
5.cleaner swimming pool as I noticed it has had a bad smell.

Would come back again if getting improvement

Stayed: December 2013, traveled with friends
Thank nakedprince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ALMLKN, General Manager at Avillion Legacy Melaka, responded to this reviewResponded January 2, 2014

Dear value guest,

Greeting from Avillion Legacy Melaka!

We thank you for staying with us and taking the time to review our hotel products and services.
In such invaluable input helps us constantly evaluate, improve and monitor our standard of performance.

We hope for an early opportunity to welcome you for a return visit, and ensuring that this time around, you will experience true Avillion Legacy Melaka hospitality!

Best regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2013

I have stayed at Avillion on my many visits to Melaka. I love the hotel though it is quite dated. The rooms are spacious and the rates affordable. We usually book the kiddies package which includes breakfast for 2A and 2 C. Breakfast is decent with good spread of food. They also have a small pool which is not very much used by guests. Location wise, it is out of the town area but it is not an issue if. You drive. Everywhere is just minutes away. The staff are friendly and I love the fact that the hotel is children friendly. My choice hotel whenever I visit Melaka.

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mfamilysgp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ALMLKN, Front Office Manager at Avillion Legacy Melaka, responded to this reviewResponded December 22, 2013

Dear value guest,

Greeting from Avillion Legacy Melaka.

We thank you for staying with us and taking the time to review our products and services.
Your positive comments and feedback will surely encourage our team to fulfill our mission to delight and satisfy our guests. Once again thank you and look forward to welcome you back!

Best regards
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2013 via mobile

Unfortunately, there was a convention and most of the rooms were taken up accept for the suite with the King/queen size bed. The cost was a whopping RM438/- for a night as I we were tired and didn't have luck anywhere else we took it.

The rooms carpet was deplorable. The view was okay. The bed and bath was clean and neat. The room had 2 TVs which was great.

The breakfast was decent, had a wife selection but here again it was nothing to shout about I have had better for much-much less. The breakfast suffered from quality... While they went for the quantity.

Location is away from the main historical area although it is still at a walkable distance if you are up to it.

Overall the stay was ok but was I was expecting better quality breakfast.

Stayed: December 2013
Thank Vinod N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ALMLKN, Front Office Manager at Avillion Legacy Melaka, responded to this reviewResponded December 22, 2013

Dear value guest,

Greeting from Avillion Legacy Melaka.

We thank you for staying with us and taking the time to review our products and services.
In such invaluable input helps us constantly evaluate, improve and monitor our standard of performance.

We hope for an early opportunity to welcome you for a return visit, and ensuring that this time around, you will experience true Avillion Legacy Melaka hospitality!

Best regards
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2013

As a walk in guest, I was impressed by the warm welcome and friendly gesture by the Duty Manager Mr Hishamuddin. He was so friendly to us.
The room was clean and the breakfast was nice. Parking space was very convenient, either at closed or open carpark.
Overall I can easily say one of the best hotel to stay in Melaka.

Room Tip: Depends on individual choice coz one view is the sea view and the other is the town view. The one fa...
  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mahfuz D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ALMLKN, Front Office Manager at Avillion Legacy Melaka, responded to this reviewResponded December 1, 2013

Dear value guest,

Greeting from Avillion Legacy Melaka!

We thank you for staying with us and taking the time to review our hotel products and services.
Your positive comments and feedback will surely encourage our team to fulfill our mission to delight and satisfy our guests. Once again thank you and look forward to welcome you back!

Best regards
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2013 via mobile

The rooms are clean, well appointed & comfortable. Our room had a splendid view as it was on a high floor. Service from the front desk was average. Didn't manage to try out the in-house eatery so can't comment. Overall, a decent place to stay but nothing to shout about.

Stayed: August 2013, traveled as a couple
2  Thank D_Jekyll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ALMLKN, Front Office Manager at Avillion Legacy Melaka, responded to this reviewResponded December 1, 2013

Dear value guest,

Greeting from Avillion Legacy Melaka!

We thank you for staying with us and taking the time to review our hotel products and services.
Your comments and feedback will surely encourage our team to fulfill our mission to delight and satisfy our guests. Once again thank you and look forward to welcome you back!

Best regards
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Avillion Legacy Melaka

Address: 146 Jalan Hang Tuah, Melaka 75300, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #104 of 167 Hotels in Melaka
Price Range: $28 - $49 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Avillion Legacy Melaka 3.5*
Number of rooms: 235
Official Description (provided by the hotel):
Avillion Legacy Melaka is a luxurious 235-room boutique hotel in Melaka offering fast and efficient Melaka hotel booking. Inspired by the city's colonial history, the hotel's architecture is further complemented by its elegant interiors, including an impressive glass dome lobby and classic Roman pillars. ... more   less 
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Also Known As:
Avillion Legacy Melaka Hotel Melaka

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