We checked into this hotel, from outside and reception area very impressive, that where it ended.
Our room was filthy, we had arrived slightly early for check-in but were not bothered room wasn't ready, gave us time to explore and get our bearings. When we were told room ready, I was horrified, you couldn't even see properly in mirror as they were so dirty, dust everywhere, bathroom not clean, my husband went to reception advised we were going out and could they clean room properly, he was advised this would happen. On our return bed had new sheets on it,( I knew this as last sheet had mark on top corner)that was extent of cleaning. I can deal with dated furniture and hotels as long as they are clean. At breakfast next morning which is not great, no-one stocking up when things run low, and a lot of time food cold, my husband noticed manager meeting, he spoke to them and and offered upgrade, not what we wanted just wanted clean room. Again our return, housekeeping had at least tried to clean. We left it at that, bed was clean,seemed to be banging head off proverbial brick wall. I also used restroom off reception area, again the smell was awful, and skirting was thick with dust. The only time I saw housekeeping in the hotel was when we asked the second time to have room cleaned and they were parked outside our door until we left, I find this very strange as every other hotel I have stayed in housekeeping is always very visible. Even mirrors in lift had dirty fingerprints on them for the whole time of my stay. I think housekeeping need more training!!!!! This hotel is advertised at 4*, it would be extremely lucky to reach 3* requirements. Would NOT recommend this hotel to anyone.
- Official Description (provided by the hotel):
- Avillion Legacy Melaka is a luxurious 235-room boutique hotel in Melaka offering fast and efficient Melaka hotel booking. Inspired by the city's colonial history, the hotel's architecture is further complemented by its elegant interiors, including an impressive glass dome lobby and classic Roman pillars. ... more less
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- Also Known As:
- Avillion Legacy Melaka Hotel Melaka