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“nice hotel with terrible service”

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The LaLiT Golf & Spa Resort Goa
Ranked #1 of 19 Hotels in Canacona
Wilmslow, United Kingdom
Level 5 Contributor
49 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“nice hotel with terrible service”
Reviewed January 24, 2011

HOtel is nice, room is ok, beach is perfect, nice golf course.

The main problem is the number of people working at the hotel who do absolutely nothing. YOu have to wait for everything such a long time. We waited 2.5 hours for lunch in the restaurant on the beach. The check in in t he middle of the night was 1 hour 20 mins and the room was not ready (it was 3am!)

But this seems to be everywhere in India - people are nice its just that they are sooooo slow.

We have noticed that paying tips does wonders however !

Evening meal is also a problem as the food is spicy which is not good for children. (otherwise they can order pizza which I really dont want)

Overall we had a nice time once we realised how to do things: order your lunch 2 hours in advance and get the waiter to call you from the beach when its ready... etc... once you grasp these ideas, the stay gets much better !

Oh and its sooooo dirty everywhere out of the hotel. Hotel is beautifully clean but outside - OMG !

Spa works perfectly

  • Stayed January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VVVi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PQuadros, Manager at The LaLiT Golf & Spa Resort Goa, responded to this review, February 4, 2011
Dear Guest,

Thank you for sparing time and posting your review of our hotel on Trip Advisor.

I apologize for lapse in response times experienced by you and your family. Your feedback is being shared with the concerned departmental teams to correct this through training and manager checks.

I am pleased to note that you enjoyed the other services of the hotel such as the room, golf course and spa.

Your feedback is valuable to us and helps us in our endeavor of constant improvement. I once again thank you for it.

Warm regards,
Paloma Quadros
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Service
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  • Cleanliness
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English first
Mumbai (Bombay), India
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 18, 2011

This hotel could be fantastic with the huge amount of land, golf course and buildings. From the very start of the weekend break the service was terrible. At the airport there was no one to pick us up and when we eventually found him, the man was standing in the wrong area with no sign or even indication he was from the Intercontinental. He was rude and abrupt.The bus transfer was terrifying as the driver hurtled around small roads whilst taking 3 phone calls. Unfortunately for us we should have used this as a gauge for the entire stay and gone elsewhere. The level of service is dreadful, food and cleanliness within the restaurants poor. By the end of the weekend we opted not to eat and infact the family we were travelling with were unable to due to stomache upset.. We will never set foot in another Intercontinental hotel again

  • Stayed November 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gaiblyth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PQuadros, Manager at The LaLiT Golf & Spa Resort Goa, responded to this review, February 4, 2011
Dear Guest,

At the outset I would like to thank you for your feedback on your stay our hotel.

It is with great concern I have made a note of your comments regarding the problems you and those travelling with you faced from your first arrival at the airport. Customer feedback has always been an integral part of our learning curve, understanding and catering to the needs of the esteemed guests. We do take great care that our guests don't face any inconvenience, so on this occasion an acceptable standard has clearly not been met, and we have not succeeded in meeting your expectations.

I would like to reassure you that we take your comments seriously as it reminds us of how important it is to get the basics right. In this highly competitive market situation, we cannot afford any guest to have a negative impression. Our goal is to provide our guests with warm, efficient and personalised service. I have discussed this matter with our entire team and every effort will be made to ensure that similar incidents do not arise again in the future.

To restore your faith back in the hotel, I would request you to let me know your next visit and I will personally look after your stay arrangements.

We will endeavour to provide you with the fine level of service, which you expect and deserve. I sincerely hope this incident will not deter you from visiting us again and you will give us an opportunity to welcoming you back.

Thank you for your valuable time and consideration. Should you require any assistance, please feel free to contact me at your convenience (pquadros@thelalit.com)

Warm regards,
Paloma Quadros
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Northampton, United Kingdom
Level 3 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed January 6, 2011

We booked in for 5 nights 25th Dec – 30th Dec the rooms weren't made and the standard was pretty bad.
We complaint and nothing was done until a further complaint next day and even then it was not 100% corrected until the next evening.
I ask for some glue which the hotel did not have.
Mt daughter got her sandals stolen from the room the hotel has not yet recovered or compensated.
We are still waiting to hear from then how they are going to compensate for the loss 6th Jan 2011.
Petty as the surrounding are very good and could be a nice relaxing place.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nitesh9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PQuadros, Manager at The LaLiT Golf & Spa Resort Goa, responded to this review, February 4, 2011
Dear Guest,

Thank you for taking time out and posting your review of our hotel on Trip Advisor.

It is our goal to consistently provide superior customer service and your comments are very important to us. We have noted your feedback and have shared the same with the concerned departments to improve our services. We sincerely apologize for the inconvenience caused to you and your family. In regards to the misplaced sandals we hope you have received the compensation sent to you.

Your patronage to our group is of great value, and we look forward to being able to welcome you back to InterContinental The Lalit Goa Resort and experience the difference.

Warm Regards
Paloma Quadros
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Pune, India
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed January 3, 2011

We stayed in the Lalit Goa Resort from 27th Dec 2010 through to 1st January 2011. Excellent rooms, quiet location for a peaceful stay, very good quality beach and reasonable room service quality. The big negative was their food quality and service. I could reel out many international resorts where food quality, spread, service and presentation is far superior. The problem seems to be the serving staff quality and possibly their entire food-service chain in the restaurants. They need to have a very good look at their processes and benchmark against International Resorts from The Hilton or Ritz-Carlton if they wish to survive in the hyper-competitive 5 star space. Otherwise their distance from main attractions of Goa may ultimately cause them to wither away. Merely pretending to offer a so called legendary Indian hospitality does not cut it any more. Wake up management !

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peripatus2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PQuadros, Manager at The LaLiT Golf & Spa Resort Goa, responded to this review, January 18, 2011
Dear Guest,

Thank you for taking time out and posting your review of our hotel on Trip Advisor.

It is our goal to consistently provide superior customer service and your comments are very important to us. We have noted your feedback on the food quality and service, that you received and we would appreciate if you could share some details for us to improve upon. As our buffet counters are to InterContinental world wide standards with international dishes as well as local flavor & cuisine hence we would appreciate particular comments & feedback on where we can further raise the bar. (you could email on goatraining@thelalit.com or pquadros@thelalit.com)

The training is ongoing to make service more robust and we thank you for drawing our attention to the same.

We would like to ensure you that your feedback will be shared with our team and as your patronage to our company is of great value, we look forward to being able to welcome you back to InterContinental The Lalit Goa Resort and experience the difference.

Warm Regards
Paloma Quadros
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pune
Level 3 Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 7, 2010

it is a very good place but a little far from the airport if you can afford a ride for 2 hours,the lobby is also huge,rooms were very clean and spacious and the bathrooms are as it is the best in all intercontinentals
Breakfast had a very lavish spread
The food was very tasty.
the pool is also great and they have bar right next to the pool
It has great beach.
Golf was alos enjoying
Their fitness room and spa are very good and upto the mark

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drrohananand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PQuadros, Manager at The LaLiT Golf & Spa Resort Goa, responded to this review, December 10, 2010
Dear Guest,

Thank you for sparing time and posting your review and recommendation of our hotel on Trip Advisor.

I am pleased to note that you enjoyed the dining experience, our facilities and the hospitality offered by us. It is our endeavor to create great experiences and your appreciation motivates us.

We look forward to welcoming you back to your home in Goa.

Thanks and regards,
Paloma Quadros
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bangalore
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 27, 2010

This is one just amazing hotel of Lalit group. I went here for a conference and returned just today (Nov 27). Great hospitality. Rooms were very clean. Conference facilities were too good. Food was also great.
Breakfast was just very choicy. They give readymade masala chai which is superb.
Their restaurent is too good and food was very tasty.
Pool is also great, In their bar near the pool, you can virtually sit inside the water and drink beer.
It is also sea facing and has great beach.
Golf is also very good.
Their fitness room and spa are Wow :)

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank natsBangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PQuadros, Manager at The LaLiT Golf & Spa Resort Goa, responded to this review, December 10, 2010
Dear Guest,

Thank you for taking time out and posting your review and recommendation of our hotel on Trip Advisor.

Your appreciation of our services and facilities is encouraging and motivates us to create delight for our guests. We are glad that from the conference facilities to the restaurants, pool, spa and golf; everything was enjoyable to you. We look forward to welcoming you back to Goa!

Thanks and regards,
Paloma Quadros
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noida, India
Level 4 Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 23, 2010

Once you land in Goa it's always refreshing to feel sea breeze brush your body all the time. We took the bus arranged by Hotel to reach the venue almost 65 KM at the southern most point of GOA.
Hotel is lush green with rooms and lobby tastefully done. few mins walk and you're at the beach formed as delta between two local rivers/rivulets.
Hotel has things of interest for

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashoksuyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PQuadros, Manager at The LaLiT Golf & Spa Resort Goa, responded to this review, December 10, 2010
Dear Guest,

Thank you for sparing time and posting your review and recommendation of our hotel on Trip Advisor.

I am pleased to note that you enjoyed the facilities offered by us. It is our endeavor to create great experiences and your appreciation motivates us.

We look forward to welcoming you back to your home in Goa.
Thanks and regards,
Paloma Quadros
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The LaLiT Golf & Spa Resort Goa

Property: The LaLiT Golf & Spa Resort Goa
Address: Raj Baga, Canacona 403702, India (Formerly InterContinental the Lalit Goa Resort)
Phone Number:
Location: India > Goa > South Goa District > Canacona
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Canacona
#1 Spa Hotel in Canacona
Price Range (Based on Average Rates): $
Hotel Class:5 star — The LaLiT Golf & Spa Resort Goa 5*
Number of rooms: 265
Official Description (provided by the hotel):
The Lalit Golf & Spa Resort Goa is an all suite resort nestled on 85 acres along the pristine Goan coastline. The resort, cradled by the majestic Sahyadari range along the confluence of the Talpone River, offers breathtaking view of the Arabian Sea. With a kilometre-long exclusive beachfront, it is truly one of the most exquisite beach resorts in Goa. Amidst grand Baroque-Portuguese style architecture, meticulously landscaped gardens, international standard Double 'T' 9-hole Links golf course and Rejuve - the signature spa, enjoy the luxury of oceanfront privacy and seclusion in true Lalit style. Upon arrival, the resort welcomes you into the grand lobby with rustic chandeliers, antique long-handled ceiling fans and a grand staircase overlooking a hand-painted tile mosaic of Sao Rafael, the very first Portuguese ship to land in Goa under the helm of Vasco Da Gama. The resort offers 202 Garden View suites, 36 Sea View Suites, 14 Luxury Suites, 3 Presidential Suites and 10 luxurious villas. Other facilities include unique fine dining restaurants, water sports, Swimming Pool, Kids Pool, Sports complex - Tennis, Squash, Table Tennis, Archery, Volleyball, Beach Football, Beach Cricket, ATV, Beach Cricket, supervised kid's area with a variety of activities for children. The resort is also equipped with seven banquet halls/meeting rooms, ideal for all types of corporate events, conference facility, meeting facility, weddings ceremonies and wedding receptions. ... more   less 
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Also Known As:
The Lalit Golf And Spa Resort Goa
The Lalit Golf & Spa Resort Goa Hotel Canacona
Intercontinental The Lalit Goa Hotel
Canacona Inter-Continental
Intercontinental Canacona
The LaLiT Golf & Spa Resort Goa Canacona

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