A long overdue trip to Goa with friends from college finally materialized after a decade. When such kinds of trips work out we try to plan it to perfection, did a lot of research and finally zeroed in this property. One thing it lived upto from the research was its location; on the beach, ok when I say on the beach I do not imagine you open your door or a window and you see water. The rooms are separated from beach by restaurant and a small garden. We opted for A/C rooms; the A/C did work, the rooms were clean and of decent size. So far so good, but its starts to get disappointing when you start talk to or about the staff.
By far the worst service I have seen in any hotel, I believe even rood side hawkers (no disrespect to them but you don’t expect them to build a good impression) would be more courteous. Reached the location at 10:00 AM; our request to get a room an hr earlier get a swift reply, ‘sit in the restaurant and we will call you when the room is ready by noon’. We sit in the restaurant enjoying the view of the sea, waiting for some steward to come by - half hour to 45 min passes by no turns up and all the while they are just sitting at the counter trying to ignore. We decided no point just waiting for them; we decide to go to them with the order. Ask for milkshake from the menu a curt reply - don’t have it, ask for breakfast curt reply again - don’t have its past breakfast time. All we managed to get was a coffee. And this was just the beginning of our trip. Later that day in the evening we wanted to checkout the room service tried to order our dinner. Called the room service to make order again a curt reply we can not offer room service at this time (it was 9 PM), you can place the order we will call you when ready and you can take the food to your room.
That’s it after which we did not have patience to visit the restaurant again.
To summarize - visit this place just for accommodation and nothing else, but when you pay close to 4K for a night you would expect at-least some courtesy.
- Official Description (provided by the hotel):
- Palolem Beach Resort, located in Canacona, South Goa, is a popular choice for travelers. Only 60.0 km away, this 2-star hotel can be easily accessed from the airport. Also within easy reach are Palolem Beach. Located at the very heart of south Goa's most famous beach, the Palolem Beach Resort is one of the most well established and popular places to stay. With a wide range of accommodation to suit everyone, you can choose from nine A/C Seaview Cottages, fourteen A/C Garden View Cottages, twelve A/C and non A/C concrete rooms, and one family room. Set amongst landscaped gardens and palm trees, the spacious cottages have a separate western-style shower and toilet, comfortable beds, wardrobe and cupboard space, and a large verandah with hammock, table and chairs. The concrete-style rooms face onto pretty gardens and offer guests a simple, clean and comfortable place to rest. A stay at Palolem Beach Resort means making the very most of a fun and relaxing holiday experience in Palolem. Our friendly, helpful staff will ensure your stay is a comfortable one, and our excellent amenities include hot water, room service, generator backup, laundry service, car parking, on-site Ayurvedic spa and complimentary Continental Breakfast. The beach-facing restaurant offers sweeping views of the bay and has an extensive menu of Goan, Indian, Continental and fresh seafood dishes. Enjoy the glorious Palolem sunsets from your hotel sun lounger or from the Beach House Bar with its cocktail Happy Hour and wide selection of drinks. The best beach bars, restaurants and clubs are within easy walking distance, and as one of the few hotels in south Goa to be open all year round, the Palolem Beach Resort is designed to be your home away from home on the beach. ... more less
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- Also Known As:
- Palolem Beach Hotel Canacona
- Palolem Beach Resort Goa/Canacona