I had booked 5 Suite rooms on 30th of May 2013 at their Mumbai booking office. They settled for Rs 3600 per suite per night. Initially I was told that we will be given a welcome drink, two bottles of mineral water per day per room.
When we arrived on 30th noon, we first had to wait for 45minutes just to confirm our booking due to their pathetic administration! The receptionist was not able to locate our booking information in their systems, even after calling with their Mumbai office! After all the hassle, somehow after 45minutes they handed over the room keys to us. Before we reached the rooms, they were literally begging us to pay the entire Room amount. We did believing their website room images etc.Wish I had read the Trip-ad visor reviews before paying them...
When we checked in our room, we were in for a complete shock. the rooms displayed on their website are completely new and fresh than what were were allotted. The rooms were smelling as of they were opened after a decade!!! We were completely pissed off, but then too we did maintain our cool and continued with the stay. Further found out that the TV was working but had 18th century cable connection which had millions of DOTS for every channel. Call ed up the room service thousand times, but never got it rectified. Ultimately we had to give up and settle with our laptops... The Air conditioned deserves a well rates MINUS(-) 10 stars. The cooler water was spelling out in the corridor like our Corporation water tanks on the roads!! The AC had just one knob and that too broken, so ultimately we had to adjust with only one preset temperature and fan speed. Hopeless!! The wardrobe had a deep fungus in it and can never be used! It had termites in it!! Please see the attached pics. The bed and mattress has 7 insects in it. We found them before we were asleep else our kids would had been in the hospital due to infection...They did assure us mineral water but to our surprise we found that the water bottles were repacked with the local salty sea water. Were were horrified with the way these people cheat customers!
I recommend everyone out here to stay away from this USELESS, LAST CLASS, PATHETIC resort. You can get a much more decent and furnished rooms for Rs3500 in many other resorts.
And last but not the least the Hospitality of the RECEPTIONIST! At 12am midnight the RECEPTIONIST is having a fight with us when we were angry due to the insects in the bed and was refusing to replace the mattress and he never replaced them. We had to suffer for the whole night without a single minute sleep!
PLEASE PLEASE stay away and save your money. You wont get the service you expect and these people DO NOT NEED CUSTOMERS. The receptionist was over confident and reluctant and did say that they don't need customers any more!
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- Also Known As:
- Paradise Village Beach Hotel Calangute
- Paradise Village Beach Calangute
- Paradise Village Beach Resort Goa/Calangute