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“Not worth the effort!”

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Estrela Do Mar Beach Resort
Ranked #19 of 110 Hotels in Calangute
Mumbai
1 review
“Not worth the effort!”
Reviewed February 26, 2009

We stayed at this hotel for 3 nights. Check-in was a horror. From the moment I landed, the unfriendly front-office staff kept on reminding me that I have to pay the 'balance amount' of Rs 10000 in full, upfront, before I could be given any room. The hotel took the payment in credit card, but after charging a silly 2% 'service fee'. This was non-negotiable with them, even in today's times! The front office is managed by 4-5 kids (not joking) who have no idea on how to manage a hotel.

I had booked two rooms (4 adults + 1 child), and to be on the safer side, I had booked the Executive Room (highest category). From what we got, I wonder what the lower category rooms were like! We got the rooms in some remote corner of the resort, since "everything else was full". THERE IS NO VENTILATION IN THE ROOMS. So, you have to keep the AC on for your full stay. We later managed to get the rooms changed the next day, after a lot of requests. Transfer of the luggage was another struggle, and for a while, none of us knew where our luggage was!

The complementary breakfast is sad. There is hardly any spread. Expect one or two main dishes for breakfast. When you have breakfast, expect a Sardarji gentleman who is supposed to be the proprietor of the hotel, who will bug you will questions about "your experience in this hotel", and take down notes with an important look. But don't expect any action from that!

Any kind of housekeeping request (even simple ones like refilling the drinking water) had to be made at least thrice on each occassion.

The front office staff is unskilled and rude. I was made to wait a full half-an-hour while checking out, as they tried to locate a room service bill of Rs 60 for some tea they had provided. Mind you, this was AFTER I had settled all bills in the morning of the check out, including tea bills. I ultimately stormed out without paying this extra Rs 60 (as the bill could not be located), but the hotel guys again called up later, saying that they have later located the bill. Tired of speaking any further with them, I sent the cash through my taxi driver.

For the price I paid (Rs 17000 for 2 rooms for 3 nights), it was not worth the experience.

  • Liked — Not far from beach
  • Disliked — Unfriendly front office
  • Stayed February 2009, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank AG1973Mumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
estreladomar-goa, Vice President at Estrela Do Mar Beach Resort, responded to this review, November 28, 2015
Dear Guest

Thank you for the feedback. We regret the inconvenience caused.

Best,

Estrela Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,865 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (613)
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English first
Gurugram (Gurgaon), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 10, 2009

Hi

Working in Mumbai does take its toll on an individual, so was looking for a resort that would let me enjoy a peace and quiet holiday and have enough activities to have some quality time with my family too.

EDM perfectly met my requirements of peace and quiet and at the same time being located right on the beach and 5 mins from Baga beach of Goa, was just far enough to be within walking distance of the most happening beach of Goa.

The personalized service was a class apart with the staff very polite and helpful, and even accommodated us in the odd hours of theday.

If you are looking for a carefree, personalised and relaxing holiday, then I would any day recommend EDM resort.

  • Liked — The service and attention to detail
  • Disliked — Nothing
  • Stayed January 2009, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank sscool2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mumbai
1 review
Reviewed February 7, 2009

Great atmosphere around the resort. All the staff of estrela was very kind as they gave me a great service. To be honest i am dissapointed with the bad reviews of estrela as i found them in the opposite way.

The service was very good. The staff was very kind. when i was going out of the resort i was just telling reception to tell someone to clean my room and when i was opening my room it was all cleaned so it was very nice of them. and i also found the very good thing of the resort is its having its own beach shack n that is also connected tom the beach with their private garden area.
the resort it on the calangute beach towards baaga n its just 1 minute away from the beach .

I had pleasant stay in estrela.

  • Liked — Great comfort
  • Disliked — swimming pool timings
  • Stayed February 2009, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Jaggu01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delhi
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 18, 2009

well i went there with my family dec 2008,we booked through travel agent in delhi.over-all experience of the hotel was average, and i definately suggest adding more vegetarian food options.
the best point of the hotel is its closeness to the beach,which is very nice, but the worst part was itself the walk to the beach, from the hotel as it was adjacent to a "shamshan ghat" hindu cremation ground,
just seeing that i felt being cheated by my agent samara travels in delhi, as they promised its a best 3 star hotel at calangute beach

i would probably visit goa again, but never stay at this hotel, as when we reached there as compared to the same price we were paying here, we found much better hotels in clangute n baga area.

  • Liked — proximity to the beach, and cleainess
  • Disliked — less of vegetarian food
  • Stayed December 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank kanikasweet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gujarat
1 review
Reviewed January 14, 2009

I and my wife enjoyed our time in goa and this place. the staff is nice especially bali, jivan and sabrina. we liked goa a lot...unlike the other cities, goa has nice pretty roads and good scenic beauty. most of the areas goa are maintained neat n clean. we will like to go back to goa asap. the hotel location is very nice and the rooms are comfortable.

  • Liked — food
  • Disliked — pool closes at 7 :-(
  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank prashant-maker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
49 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed January 13, 2009

I booked two nights here on last minute.com. We booked a standard room, but on arrival we were given a minute room with no windows which stank.

We were allocated a better room when we requested a new room. The new room was OK but the general hotel is very poor.

The hotel does not look like the photos, the pool is gross. Speakers are located across the campus and play loud music all day long.

There was no hot water.

We moved to the Goesa hotel next door; this hotel was a similar price, but much much better.

  • Liked — nothing
  • Disliked — everything
  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank UK-TouristUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
estreladomar-goa, Vice President at Estrela Do Mar Beach Resort, responded to this review, November 28, 2015
Dear Guest

Thank you for the feedback. We regret the inconvenience caused.

Best,

Estrela Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Calangute hotels

Junagadh (gujarat)
1 review
Reviewed January 7, 2009

It is our first trip to goa. Staying in this hotel is very good experience. Rooms and facilities are good. Swimming pool is very small. Veg. food is not up to the mark. Breakfast is very good. It is very near on beach. Hotel is quite comfortable. Staff is friendly but with very little knowlwdge regarding goa. Hotel is interies side so need to hire vehicle. Over all preferable to stay . I like to stay again in this hotel.

  • Liked — Near to each
  • Disliked — staff'sctiveness
  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Review collected in partnership with Cleartrip

Helpful?
Thank Hardikkhandar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Estrela Do Mar Beach Resort

Property: Estrela Do Mar Beach Resort
Address: Khobra Vaddo | road opp to Our Lady of Piety Chapel, Khobra Vaddo, Bang on the Beach, Calangute 403516, India
Phone Number:
Location: India > Goa > North Goa District > Calangute
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Calangute
#7 Luxury Hotel in Calangute
#13 On the Beach Hotel in Calangute
Price Range (Based on Average Rates): $
Hotel Class:4 star — Estrela Do Mar Beach Resort 4*
Number of rooms: 240
Official Description (provided by the hotel):
Overlooking the beach, at Estrela, your presence is celebrated, your individuality recognized and your tastes remembered. Our staff pampers you with impeccable service and showers you with undivided attention. The spotlight is always on you and your needs. This unconventional approach is the reason why your experience at our hotels and resorts is always full of champagne moments and sweet memories. Come, get used to stardom! The bright, cozy rooms, Swiss cottages & luxurious sea view cottages feature satellite TVs, minibar, hair dryer, electronic safe, tea-coffee maker, etc as well as DVD sets in some rooms. Free Wi-Fi in all our restaurants. Most of the rooms feature private balconies. Swiss chalet-style cottages offer garden views and some include sunloungers and bars. Room service is available 24/7. There's an ornate restaurant, as well as a beach eatery featuring live entertainment. Other amenities include a playground, a rooftop terrace and an outdoor pool with dining. ... more   less 
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Also Known As:
Estrela Do Mar Beach Hotel Calangute
Estrela Do Mar Beach Resort Calangute
Hotel Estrela Do Mar Beach
Estrela Do Mar Beach Resort Goa/Calangute

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