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“Definitely a worth stay!!!”

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Hard Rock Hotel Goa
Ranked #10 of 124 Hotels in Calangute
Reviewed February 21, 2014

Right location, Cool Ambiance, Big Rooms, Good Food, Nice Bar, Very Decent clean Pool, Excellent Kiddie Play Room did make our decision of staying @ North 16 a worth. Me along with my wife and 2 yr son stayed at this property for 3 days during Valentines week and just enjoyed the experience. The Best part of the hotel was the pool & kids play room, where the attendants took care of the kids with all sort of games, toys, nursery rhyme videos etc.. Pool attendants were also extra friendly with all guest..Food we ordered was excellent. A fine tuning bit needed with the Restaurant crew, except 2-3, others need to be bit friendly and attentive. Would highly recommend to all, especially those traveling with Kids.

Room Tip: I did not get to see other rooms, but the room 8004 we booked which was Advantage view room- Facing...
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  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank milind_y_chavan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FatimaFernandez, Manager at Hard Rock Hotel Goa, responded to this reviewResponded March 4, 2014

Dear Guest,

Greetings from North 16 Goa!!

Thank you for taking the time to communicate to us on our services

We are glad to know that you had a pleasant and enjoyable stay with us and also that you would like to visit us again. It will give us an opportunity to serve you as our esteemed guest once again.

As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Our warmest greetings to you and we look forward to welcoming you back again soon!

Warm Regards
Fatima Fernandes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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808 - 814 of 900 reviews

Reviewed February 20, 2014

-Nice Resort, 15-20 Min Walk-able distance from calangute beach.
Service was nice, Big room with Auto AC
But there is no bath tub in room, may be top class roome may be, but pool view room no.
Restaurant was just awesome... great breakfast and dinner.
cleanness is also quit good.
room service is good.
Security is also appreciable.
average rating Near to 5 * Resort.

Room Tip: Pool view room are better to choose but remember photos on hotel site consist bath tub but in these...
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  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Pratik P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FatimaFernandez, Manager at Hard Rock Hotel Goa, responded to this reviewResponded March 4, 2014

Dear Guest,

Greetings from North 16 Goa!!

Thank you for taking the time to communicate to us on our services

We are glad to know that you had a pleasant and enjoyable stay with us and also that you would like to visit us again. It will give us an opportunity to serve you as our esteemed guest once again.

As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Our warmest greetings to you and we look forward to welcoming you back again soon!

Warm Regards
Fatima Fernandes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2014 via mobile

North16 ambience is perfect with perfect location room is also Gud but complain is with staff only specially with reception people very rude and iresponsible we have order cake for us in morning and when we came at night in hotel and asked at reception for cake they were like they don't know about anything because morning staff was not there and it's not showing with them also tht oder has been taken from. There side and next day morning when we asked to morning staff so they cross questioning as instead of excepting there falut and at the time. Of checkin we have ro wait for our room for more than hour and after waiting hour what room they gave was not proper they changed my room. In evening reception staff should know how to talk with guest

Stayed: February 2014, traveled as a couple
Thank Vitesh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FatimaFernandez, Manager at Hard Rock Hotel Goa, responded to this reviewResponded March 4, 2014

Dear Guest,

Greetings from North 16 Goa!!

Thank you for taking the time to communicate to us why our services did not meet with your expectations. We are keen to address all of the issues you have highlighted in your review.

Please do share with us your contact details so as to allow us to connect with you in the coming days, to make our best attempt regaining your confidence in our services and product. In addition, we will further evaluate how we can prevent these issues from occurring again in the future

we appreciate your feedback as it will assist in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.


Warm Regards
Fatima Fernandes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2014

me and my wife along with a few of my friends and their families booked this supposedly called 5 star resort for a short weekend trip on the beach side. we had a lot of problems finding the place as the approach road to the hotel is very very narrow and u don't actually feel that u are going to a 5star resort till u actually get to the place. once however we were inside the resort we found the place to be quite pleasant and appealing and the staff very welcoming. after a quick check in we were taken to our rooms which we found to be absolutely spick and span. housekeeping was definitely of a very high order and even the bathrooms were neatly arranged. the central AC temperature setting was also just right. our room had a refrigerator which surprisingly was empty and even a coffee making machine with no coffee ampoules. that apart the swimming pool was huge and well laid out. there was a separate pool only for kids and a separate kids play area which took good care of the kids. however the resort does not have any indoor activites for the guests and we were left loitering around the pool area with nothing much to do. the food was quite good and so was the ambience in the restaurant. however the next morning there was total chaos as the dosa and the omlette chefs were cooking right behind the buffet table which made people line up at the buffet tables while others had literally no access to the food. this i definitely would request the F&B staff to look into . Also the resort surprisingly does not have a secure parking area for cars and they are parked by the hotel staff at quite a distance from the main premises in an open plot.
apart from these few things we had a pleasant stay and we would definitely not mind having a second stay at this resort.

Room Tip: only rooms facing the pool to be booked on first priority. .
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  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank samybandit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FatimaFernandez, Manager at Hard Rock Hotel Goa, responded to this reviewResponded March 4, 2014

Dear Guest,

Greetings from North 16 Goa!!

Thank you for taking the time to communicate to us on our services

We are glad to know that you had a pleasant and enjoyable stay with us and also that you would like to visit us again. It will give us an opportunity to serve you as our esteemed guest once again.

As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Our warmest greetings to you and we look forward to welcoming you back again soon!

Warm Regards
Fatima Fernandes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2014 via mobile

The Reviews i see on Trip Advisor looks like people who are related to this hotel have posted Good Reviews.How can someone stay at this property.
5 Star Property which they mentioned is false and doesnt even match a 2 star :) You call the Hotel Phone Number someone will answer you with butler english :) You order some food which comes with a lowest class standards :) You just order plates for dining they charge you for that along with Vat & Service Tax :) The Hotel is located at Calangute Circle Prime Location which tempted us but once we got inside the Road it was lol :) Shady & Unsafe Road with a Special Entry & Exit Gates with Trees infront of the Gate to take your Car inside with uncomfort as much as possible :) Dont ruin it by staying here with such a shady & disgusting low standards Property !

  • Stayed: February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank YSRahul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FatimaFernandez, Manager at Hard Rock Hotel Goa, responded to this reviewResponded March 4, 2014

Dear Guest,

Greetings from North 16 Goa!!

Thank you for taking the time to communicate to us why our services did not meet with your expectations. We are keen to address all of the issues you have highlighted in your review.


Please accept our apology for any inconvenience we may have inadvertently caused to you. Again, we highly appreciate your feedback as it will assist in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.


Warm Regards
Fatima Fernandes

On behalf of
Team North 16

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2014

We booked this hotel as part of a flights plus hotel deal with makemytrip. The pictures online looked promising and to be honest the property itself is good. What is really bad is the service. From the moment we arrived we have had different members of staff tell us different things. On the first night we were promised that our room would be changed the next day as we were not happy with the AC that was not working well. The next morning another guy at the reception told us that they would change the room in a few hours as they expected check outs. He told us to go enjoy our day out and someone would call us and we would have a new room to sleep in that night with a functional AC. We did not receive any call and when we returned to the reception in the evening the Duty Manager refused to change the room saying he didn't have any rooms. Basically they had check outs but then checked other people in and conveniently forgot about us. He did send someone to fix the AC though which was ok for the last two nights. However again today the AC stopped and the handyman had to be called again. We are spending five nights here unfortunately only because we paid in advance via makemytrip. For a beautiful hotel that claims to have hosted Bollywood celebrities the service is unbelievably lousy and the staff indifferent. From housekeeping barging in to our room while we were asleep to ignoring our request to clean our room, we have experienced everything that makes a stay disappointing. My verdict is that they do not care because they probably have a lot of bookings due to the makemytrip deals and they get paid in advance. We are looking forward to finishing our last days here and hoping that the AC will work again tomorrow without us having to call someone to fix it. We would definitely not recommend this hotel- you can surely find something way better in the same price range with better service.

  • Stayed: February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Natasha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FatimaFernandez, Manager at Hard Rock Hotel Goa, responded to this reviewResponded February 10, 2014

Dear Guest,

Greetings from North 16 Goa!!

Thank you for taking the time to communicate to us why our services did not meet with your expectations. We are keen to address all of the issues you have highlighted in your review.

Please do share with us your contact details so as to allow us to connect with you in the coming days, to make our best attempt regaining your confidence in our services and product. In addition, we will further evaluate how we can prevent these issues from occurring again in the future

Please accept our apology for any inconvenience we may have inadvertently caused to you. Again, we highly appreciate your feedback as it will assist in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.


Warm Regards
Fatima Fernandez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2014

Hotel has very good ambience and good staff. Everything was fantastic.
Only couple of dissappoinment was there was some technical issue around speakers installed on each room. Some noise came out of that due to some technical fault at midnight around 3 am. I spoilt my sleep. It was fixed later on.
Minibar cooling was pathetic. Even AC cooling was very bad during afternoon. Keeping at lowest temperature also didnt cooled the room.
We had to keep AC ON while going out to keep room cool.
So hotel needs to improve on technology front. Rest all was excellent.
Will rate it as 4 star.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Imp_relation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FatimaFernandez, Manager at Hard Rock Hotel Goa, responded to this reviewResponded February 10, 2014

Dear Guest,

Greetings from North 16 Goa!!

Thank you for taking the time to communicate to us on our services

We are glad to know that you had a pleasant and enjoyable stay with us and also that you would like to visit us again. It will give us an opportunity to serve you as our esteemed guest once again. We will upgrade and imrpove on the issues mentioned in your review.

As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Our warmest greetings to you and we look forward to welcoming you back again soon!

Warm Regards
Fatima Fernandes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Goa

Address: 370/14, Porba Vaddo, Calangute 403516, India (Formerly North 16 Goa)
Location: India > Goa > North Goa District > Calangute
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Calangute
Price Range: $141 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hard Rock Hotel Goa 5*
Number of rooms: 135
Official Description (provided by the hotel):
Have a rocking holiday at Hard Rock Hotel Goa, the first resort of its kind in India. Located in the heart of Calangute just minutes from a number of famed beaches, this music-inspired resort is a complete entertainment destination, offering world-class accommodations, stylish design and unparalleled service that will refine lifestyle hotel living. Sample international cuisine or a classic hamburger at Sessions, float around the longest in town and enjoy fabulous cocktails at Tonic Poolside Bar & Grille. And during your stay, you’ll also get to enjoy legendary live performances, customized playlists and guitar jam sessions in your room with Sound of Your Stay®. So check-in and get ready to feel like a rock star and live the Rock n' Roll life! ... more   less 
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Also Known As:
Hard Rock Hotel Goa Calangute

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