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“Total disapointment”

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The Golden Suites & Spa
Ranked #45 of 117 Hotels in Calangute
Reviewed January 23, 2014

I went to Goa with my husband and this was our first time in Goa.We were not aware of hotels there.I searched and find this hotel 4start.But it is not even 2 start property.Room service was very poor.And we need to ask HK again and again to clean the room.Pool ends where it starts.Hotel is not responsible for your belongings. My husband lost his shaded worth 6k. We asked for video recording again and gain they just showed us once after 2 days and then not took any initiative and worst thing was that we were sure it was stolen by hotel staff. Dust was everywhere no good view from balcony.Internet was not working.Only one plus point is that it is near by happening areas in North Goa. But there are so many cheaper and nice places in Goa compare to this.
Not recommend this hotel for anyone.

  • Stayed: January 2014, traveled as a couple
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7  Thank Pricella2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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110 - 116 of 133 reviews

Reviewed January 21, 2014

I visit this hotel with my family in Dec 13 Hotel is very good. Food quality and service of Hotel is excellent. Rooms are clean. i was book my package 2nd time from Ezee Holiday and they give good service.Thanks

  • Stayed: December 2013, traveled with family
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1  Thank Himani_Pari_Gupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apartments_13, General Manager at The Golden Suites & Spa, responded to this reviewResponded March 16, 2014

Dear Ms. Himani,
Greetings from The Golden Palms Hotel & Spa, Calangute, Goa!!!

Thank you for sharing your feedback on Tripadvisor with us. It’s a sheer pleasure for us to know that you have liked our apartment hotel room facilities & the location as an advantage for visiting the happening places in north goa.

Yes Ezee holiday is our preferred travel partner to promote our property.

We hope to see you at your next visit with us & find more new things in us. Do visit us on Face book and be updated on activities, offers and events planned at “THE GOLDEN PALMS HOTEL & SPA”.

Should you require any assistance please feel free to contact any of us.

We are honored to have you and your guests at The Golden Palms Hotel & Spa, and assure you of a truly enjoyable stay and the best of our services at all times.

Thanking You, With Regards

Sanjeev. R. Patil
Assistant General Manager
Email: resv.cal@goldenpalmshotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2014

In brief, The rooms are spacious and well equipped(even better than some of the 4 Star Hotels nearby). The hotel property looks dated and needs more maintenance. The quality and the variety of food provided is average. The staff is really helpful and courteous.

Stayed: December 2013, traveled with friends
2  Thank Bhavik27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apartments_13, General Manager at The Golden Suites & Spa, responded to this reviewResponded March 16, 2014

Dear Mr. Bhavik,
Greetings from The Golden Palms Hotel & Spa, Calangute, Goa!!!

Thank you for sharing your feedback on Tripadvisor with us. It’s a sheer pleasure for us to know that you have liked our apartment hotel room facilities & the location as an advantage for visiting the happening places in north goa.

We have taken your feedback to our positive note & have actioned the required areas. We hope to see you at your next visit with us & enjoy new upgrades. Do visit us on Face book and be updated on activities, offers and events planned at “THE GOLDEN PALMS HOTEL & SPA”.

Should you require any assistance please feel free to contact any of us.

We are honored to have you and your guests at The Golden Palms Hotel & Spa, and assure you of a truly enjoyable stay and the best of our services at all times.

Thanking You, With Regards

Sanjeev. R. Patil
Assistant General Manager
Email: resv.cal@goldenpalmshotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2013

The property looks fab from outside and so are the rooms...esp 2BHK ones with large spacious sitting area with huge LCD, big dining table, split AC, an extra Toilet and big Kitchenette along with each rooms having a personal LCD TV, Split AC, Bathroom and Balcony. A nice place if you want to spend some quality time indoors and just relax. However, food quality & variety needs improvement. The buffet b/f, lunch and dinner menu needs to be revamped with more items on offer. When we visited in March 2013 the restaurant was under construction and a make shift eating lounge was arranged in one of the ground floor rooms. Room service was reasonable and the staff was courteous. The property is a bit isolated as there are not much developments nearby. Not for those looking for the hustle-bustle of north goa but definated for those who want to relax but at the same time enjoy the north goa offerings. Overall, doesn't seem like a 4* hotel property as compared to others ones in North Goa especially if you are opting for a meal option in your package.

Room Tip: Opt for a Corner Room as it has good view of both sides and seems to be spacious too...
See more room tips
  • Stayed: March 2013, traveled with family
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1  Thank Aish_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apartments_13, General Manager at The Golden Suites & Spa, responded to this reviewResponded March 16, 2014

Dear Ms. Aish,
Greetings from The Golden Palms Hotel & Spa, Calangute, Goa!!!

Thank you for sharing your feedback on Tripadvisor with us. It’s a sheer pleasure for us to know that you have liked our apartment hotel facilities & expecially 2BHK ones with large spacious sitting area with huge LCD, big dining table, split AC, an extra Toilet and big Kitchenette along with each rooms having a personal LCD TV, Split AC, Bathroom and Balcony.

We have taken your feedback to our positive note & have actioned the required changes in the menu with our master chef. However would also like to let you know, we are a door step away from the night life at anjuna 5 kms, calangute & baga markets with 1.5 kms, calangute beaches 1.3kms, malls and restaurants you desire to be in.

We hope to see you at your next visit with us & enjoy new upgrades. Do visit us on Face book and be updated on activities, offers and events planned at “THE GOLDEN PALMS HOTEL & SPA”.

Should you require any assistance please feel free to contact any of us.

We are honored to have you and your guests at The Golden Palms Hotel & Spa, and assure you of a truly enjoyable stay and the best of our services at all times.

Thanking You, With Regards

Sanjeev. R. Patil
Assistant General Manager
Email: resv.cal@goldenpalmshotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 23, 2013

My wife son daughter-in-law &I stayed in Golden Palms Hotels & Spa Calangute Goa 15th December 2013.The Villa with two very spacious rooms,a living room & a balcony.While the rooms are well furnished,the maintenance needs lot of improvement.The complimentary breakfast did not have much variety & quality also needs improvement.Even the quality of food offered for lunch/dinner also needs lot of improvement.The swimming pool was very small & it appears it was built just to claim that there is also swimming pool.But the location is fairly good with beach being within walking distance.After a wonderful stay in their property at Bangalore,the stay here was a come down

Room Tip: does not make much of a difference
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  • Stayed: December 2013, traveled with family
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1  Thank HemanthPai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apartments_13, General Manager at The Golden Suites & Spa, responded to this reviewResponded March 16, 2014

Dear Mr. Hemanth,
Greetings from The Golden Palms Hotel & Spa, Calangute, Goa!!!

Thank you for sharing your feedback on Tripadvisor with us. It’s a sheer pleasure for us to know that you have liked our apartment hotel facilities & loved the one bedroom appartments.

We have taken your feedback to our positive note & have actioned the required changes in the menu with our master chef. We are widening the swimming pool in near future to meet our guest expectations.

We hope to see you at your next visit with us & enjoy new upgrades. Do visit us on Face book and be updated on activities, offers and events planned at “THE GOLDEN PALMS HOTEL & SPA”.

Should you require any assistance please feel free to contact any of us.

We are honored to have you and your guests at The Golden Palms Hotel & Spa, and assure you of a truly enjoyable stay and the best of our services at all times.

Thanking You, With Regards

Sanjeev. R. Patil
Assistant General Manager
Email: resv.cal@goldenpalmshotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2013

We were staying at the hotel for a shoot and found the hotel below average. There is a layer of dust everywhere - right from the reception to the elevator and all the corridors. The wifi never worked - not in the lobby, not in the rooms. Hot water in the shower was a matter of chance. The upstair corridors and steps seemed like they haven't been cleaned since the hotel opened up. The restaurant staff was not trained and the if a foreign person( I was with a team of British filmmakers) was speaking to them, they had no clue of what was being asked for. My room was okay but it seemed that it wasn't cleaned before I was checked in. There were someone's dirty clothes lying in the closet. For a hotel that is just a year and a half old, it was already showing signs of shutting down. The only people who seemed to be staying there were honeymooners looking for a cheap stay. Every complain to the staff was met with a expression that said, "I would like to help you but I really don't know how to..". For a hotel that is nowhere near the beach - it surely is high-priced. My advise - look for cheaper options near the beach - at least you know what you are getting for that price. My advise to the hotel management - pull up your socks and hire more maintenance staff ( or shut the hotel down soon!). We were filming a travel show for BBC and this hotel definitely won't make it to our programme!

  • Stayed: December 2013, traveled on business
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6  Thank Amitvach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apartments_13, General Manager at The Golden Suites & Spa, responded to this reviewResponded March 17, 2014

Dear Mr. Amit,
Greetings from The Golden Palms Hotel & Spa, Calangute, Goa!!!

Thank you for sharing your review here on Trip Advisor about your recent stay with us.

Its good to know you liked our property on the website and done your bookings with us at the same time feeling sorry to know that you have not enjoyed your stay with us. We have taken your feedback on a positive note on the house keeping services provided. Food taste is very much prepared on likings of a mix cultured guests, still we always try and make all our guests satisfied to their taste buds and palate. Our location being an advantage to the closet places like the Calangute market, Calangute beach, baga beach & many more places at your easy accessibility.

We shall certainly get the shortcomings streamlined and better to give all our patrons a good experience.

Entire team at The Golden Palms Hotel & spa always strive to do the best, keeping honest and positive attitude towards our services and the patrons like you.

Do visit us on Facebook and be updated on activities, offers and events planned at “The Golden Palms Hotel & spa”
We are looking forward to see you at The Golden Palms Hotel & spa next year again & to give you even better hospitality experience.

We were honored by you and your guests at The Golden Palms Hotel & Spa, and assure you of a truly enjoyable stay and the best of our services at all times.

Should you require any assistance please feel free to contact any of us.

Thanking You, With Regards

Sanjeev. R. Patil
Assistant General Manager
Email: resv.cal@goldenpalmshotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 14, 2013

It was a wonderful hotel with a very cooperative staff...........beautiful rooms...nd goaaaa we just loved it . I reccomend this hotel for their clean and hygeinic rooms and a WONDERFUL KITCHENETTE for holiday cooking.

Room Tip: always try 2 bedroom villa for 4 adults n more.
See more room tips
  • Stayed: November 2013, traveled as a couple
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Thank nike_manshani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apartments_13, General Manager at The Golden Suites & Spa, responded to this reviewResponded March 17, 2014

Dear Mr. Nike,
Greetings from The Golden Palms Hotel & Spa, Calangute, Goa!!!

Thank you for sharing your review here on Trip Advisor about your recent stay with us.
I am sure you are already missing your wonderful Goa Holidays & back home in Bhopal.

Its an absolute pleasure to know you liked our hospitality and also enjoyed our resort, our facilities and the location. Entire team at The Golden Palms Hotel & Spa, Calangute always strive to the best, keeping guest needs and caring attitude towards our services and the patrons like you.

Do visit us on Facebook and be updated on activities, offers and events planned at “The Golden Palms Hotel & spa”
We are looking forward to see you at The Golden Palms Hotel & spa next year again & to give you even better hospitality experience.

We were honored by you and your guests at The Golden Palms Hotel & Spa, and assure you of a truly enjoyable stay and the best of our services at all times.

Should you require any assistance please feel free to contact any of us.

Thanking You, With Regards

Sanjeev. R. Patil
Assistant General Manager
Email: resv.cal@goldenpalmshotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Golden Suites & Spa

Address: HN:2/250, B Naika Vaddo | Near St. Alex Church, Opposite Saldanha Kiran Appartments, Calangute 403516, India (Formerly The Golden Palms Hotels and Spa)
Location: India > Goa > North Goa District > Calangute
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 On the Beach Hotel in Calangute
Price Range: $68 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Golden Suites & Spa 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
The Golden Suites & Spa, Calangute, Goa is located in the most happening belt of North Goa, surrounded by lush green hills and just 1.5 km away from the famous Calangute beach, Our Specially designed apartment Hotel is perfect for families, bachelors, getogethers couples, Private kitchen cooking for college students, calm, relaxing yet fun and exciting hotel to reach all happening places around. A door step away from a night life, markets, beaches, malls and restaurants you desire to be in.Come, play at our all night pool table lounge, rejuvenate at the in-house Spa or Cool yourselves into our swimming pool while play basketball too. LOCATION: Dabolim Airport - 40 kilometers, Tivim Railway Station - 15 kilometers, Karmali Railway Station - 20 kilometers, town of Panjim - 12 kilometers, Calangute market - 500 meters, Calangute Beach - 1.5 kilometers Health & Fitness Gym: The fitness gym is open to guests with well equipped machinery promising a complete work out & games around you also to keep you energetic. Spa: The hotel has a fully equipped Spa with well trained staff to give you the strength & peace of mind you desire.Local Attractions: Local Sightseeing, North & South Goa - Fort Aguada, beaches, temples, Old Goa churches, dolphin trips, trip to islands, shopping, Anjuna flee market - Wednesdays (seasonal), Night Market - Saturdays & water sport activities (seasonal), Tour of Panjim, Dona Paula with a boat cruise on the river Mandovi, Local pubs and Night Club reservations, Casinos Entry.Facilities: Doctor on call, Free Wifi internet connectivity in all the rooms, All major credit cards are accepted, Taxi on Call., Foreign exchange, Baby sitting facilities (prior notice 24hrs), Air tickets.Security: CCTV security cameras, hand-held metal detectors deployed at all entry and exit points. 24-hour Security at hotel.ABOUT US: The Golden Suites & Spa a group of Luxury hotels in India which leads you to luxury & partying. As known our brand is growing with many other resorts all over India. We originated as Pearls Oceanique Resort in December 2007 & re-branded as The Golden Suites & Spa, in May 2015. Our chain now has brands in Colva beach goa, Calangute beach goa, Zirakpur-Chandigarh to bring an experience of luxury living to all guests around the world. We would be honored to have you and your guests at The golden Suites & Spa, and assure you of a truly enjoyable stay and the best of our services at all times. ... more   less 
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Also Known As:
The Golden Suites & Spa Goa/Calangute

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