Had a booking for two rooms at this hotel on New Year's Eve only to arrive at 7pm and be told that there were no rooms available. After acknowledgment of a valid reservation, management said that they would attempt to find us another hotel. We waited for an hour as management attempted to avoid any form of communication to update us on the situation. We eventually got in touch with our booking agent to help us resolve the situation but they required the hotel to confirm that there were no rooms available and that their attempts to find alternative accommodation was fruitless. Despite much prompting and failed promises from the hotel that they would confirm the situation with our booking agent we gave up on them trying to help us and we called other hotels ourselves. After two attempts, we managed to find a hotel with two rooms (albeit at a significantly higher cost than our original booking) and by 10pm we finally were able to enjoy our New Year's Eve.
The management at this hotel showed no compassion for the situation that they had placed us in and their avoidance/lack of communication made the situation all the more frustrating.
- Official Description (provided by the hotel):
- Centrally Located called Calangute Zero Family friendly vegetarian hotel with swimming pool parking and all AC rooms to suit various budget Friendly Resourceful and helpful Management. ... more less
- Reservation Options:
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- Also Known As:
- Plazaa Inn Goa/Calangute