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“Terrible Service”
Review of Plazaa Inn

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Plazaa Inn
Ranked #158 of 206 Calangute B&B and Inns
Perth, Western Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Terrible Service”
Reviewed January 17, 2014

Had a booking for two rooms at this hotel on New Year's Eve only to arrive at 7pm and be told that there were no rooms available. After acknowledgment of a valid reservation, management said that they would attempt to find us another hotel. We waited for an hour as management attempted to avoid any form of communication to update us on the situation. We eventually got in touch with our booking agent to help us resolve the situation but they required the hotel to confirm that there were no rooms available and that their attempts to find alternative accommodation was fruitless. Despite much prompting and failed promises from the hotel that they would confirm the situation with our booking agent we gave up on them trying to help us and we called other hotels ourselves. After two attempts, we managed to find a hotel with two rooms (albeit at a significantly higher cost than our original booking) and by 10pm we finally were able to enjoy our New Year's Eve.

The management at this hotel showed no compassion for the situation that they had placed us in and their avoidance/lack of communication made the situation all the more frustrating.

  • Stayed December 2013, traveled with friends
    • Service
Helpful?
3 Thank radioactive04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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16 reviews from our community

Traveler rating
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    11
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Pune, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 23, 2013

its 3 star hotel with balcony room , perfect for stay in Goa if you are looking for hotel in calangute beach , the calangute beach is just walking distance from the hotel , perfect for family and couple , if you are looking for quite room , you are here .

Room Tip: super deluxe room with balcony
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank capricon1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaaInnCalangute, Manager at Plazaa Inn, responded to this review, April 27, 2017
Thank you very much for reviewing us. Look forward to serve you again.
Regards
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Plazaa Inn

Property: Plazaa Inn
Address: Calangute Main Circle | Next to Shanta Durga Temple, Porba Vaddo, Calangute 403516, India
Location: India > Goa > North Goa District > Calangute
Amenities:
Beach Business Center with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #158 of 206 B&Bs / Inns in Calangute
Price Range (Based on Average Rates): $
Hotel Class:3 star — Plazaa Inn 3*
Number of rooms: 28
Official Description (provided by the hotel):
Centrally Located called Calangute Zero Family friendly vegetarian hotel with swimming pool parking and all AC rooms to suit various budget Friendly Resourceful and helpful Management. ... more   less 
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Also Known As:
Plazaa Inn Goa/Calangute

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