We stayed at the Osborne between 8th and 23th February.
The hotel is well located - just a few minutes walk from the main road with the famous Babutes on the corner. The hotel sent some boys to the bus to collect our luggage and again to get to the bus when we left. It's around a 15 minute walk from the hotel. down Holiday Street, to the beach.
When we arrived we were shown to Room D7 - on the top floor of D Block. The 7 flights of stairs to get to our room just wouldn't have done for two weeks because of medical issues so we asked to move to a room on a lower floor. The hotel were very helpful and agreed to move us as soon as another room became available. This transpired to be a few days later when we moved to B1 - on the ground floor of B Block. As we had paid more for an upgraded room both rooms had air-conditioning. We have added some photos of both rooms.
The accommodation was as to be expected of a 2 star hotel in India. Functional; not particularly clean and generally in need of money being spent on it. As is also usual the electrical wiring looked quite scary. Our rooms had a large bedroom, a large kitchen (with fridge/mini-bar) and a "wet room". The bed was large and very firm. The sheets weren't white (they never are) but clean and changed every day. Unfortunately our second room was right next to the breakfast service area meaning that we had early morning noise. Also rooms around the pool/bar areas are going to suffer from other holiday makers not wanting to go to bed. A room away from those areas is suggested.
The food at the Osborne was again typical for India 2 star hotels. The included breakfast consisted of toast (as much as you could eat) with butter and jam/marmalade). There was then a whole range of other things you could have cooked fresh for an added cost. Two poached eggs on toast cost 90 rupees (90p) They had a "special" when we were there for 150 rupees (about £1.50) which consisted of two eggs (cooked as you wished) bacon or sausage (spicy goan sausages); baked beans, mushrooms and tomatoes with toast. We only ate at the hotel once in the evening (the first BBQ night of our holiday). They had run out of what I really wanted and then overcooked the King Prawns that I ordered. It wasn't really what you might expect of a BBQ. Just a meal (cooked on a BBQ, delivered to your table. There was no opportunity to go back for more. Drinks were a reasonable price and pretty much in line with most bars and restaurants in the area.
We found all of the waiting staff to be friendly and helpful. They enjoyed a good chat and we never felt they were just doing it in the hope of a tip.. The staff in reception on the other hand we found to be uncommunicative and unhelpful. For instance the fridge/mini-bar in our first room wasn't stocked until the evening that we changed room. We never use the mini-bar but were asked to sign for having consumed the entire contents from our first room. We refused and took the matter up with the hotels reception. When we asked if that bill had been cancelled we got a very non-committal shrug of the shoulders. At the end of our holiday we again checked with reception to ensure that we didn't have a bill against our room. We were assured that we didn't. However when we were queuing at the airport for our flight home our Rep. received a call from the hotel to say that we hadn't paid the bill for our Mini-Bar. We explained the situation to the Rep. and she agreed to sort it. Whether this was an administrative error or a deliberate attempt to get us to pay for something we didn't have we'll never know. Our advice would be to pay for things as you go and not to sign for anything.
Overall it's about what you expect of this class of hotel in Goa but there are better. We have just booked to go back to Goa in November but this time we'll be staying at the Santana in Candolim.
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- Also Known As:
- Osborne Hotel Calangute
- Osborne Hotel Goa
- Osborne Resort Goa Calangute