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“Brilliant hotel and staff”
Review of Ocean Palms Goa

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Ocean Palms Goa
Ranked #7 of 116 Hotels in Calangute
Certificate of Excellence
Reviewed December 16, 2013

We stayed here for the second year running because we find the ALL the staff VERY welcoming and helpful especially the reception staff and Sheetal in particular. You cannot fault their readiness to help and they are ALWAYS friendly and welcoming. The room we had was amazing with 2 balconies, exceptionally clean and had the most comfortable beds we've ever had in a hotel. The dining room staff are also very efficient and it is well organised and has a very good range of dishes to choose from. Nikas was extremely helpful and we thoroughly enjoyed the Masala chai he organised for us! Well done to all at Ocean Palms - We look forward to returning again next year

  • Stayed: November 2013, traveled with family
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Thank kittykat909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanPalmsGoa, General Manager at Ocean Palms Goa, responded to this reviewResponded December 20, 2013

Dear Madam,

Namaste and compliments of the season.

Thank you for your excellent feedback and rating.

We were more than happy to welcome you again and to know that our services second time around have been highly appreciated. Sheetal and Vikas are grateful for your acknowledgement of their names and so are the rest of us, the team.

We have displayed your review in our associate dining room for all to read thus encouraging them towards having more satisfied guests. It is also great to hear of your next visit , next year again and assure you of our best services at all times.

Wishing you happiness always.

Warm Regards,

Anil Singh Rathore.

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392 - 398 of 617 reviews

Reviewed December 15, 2013

this was my first trip to Goa. this was an awesome experience of beaches over there...pleasent atmosphere, night life...wowwwww... about Hotel...ewellent behaviour of staff...well natured, well cultured team....awesome food... we'll surely stay in the same hotel in our next trip to goa.

  • Stayed: December 2013, traveled as a couple
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Thank Nikhil_Aggarwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanPalmsGoa, General Manager at Ocean Palms Goa, responded to this reviewResponded December 20, 2013

Dear Mr Nikhil Agarwal,

Namaste.

Thank you very much for your valuable feedback.

We are delighted you enjoyed your stay in Goa and in our Hotel. We also thank you for appreciating our food and hospitality and awarding us an excellent rating.

We look forward to being of service to you again soon.

Warm Regards,

Anil Singh Rathore.

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Reviewed December 14, 2013

I stayed in this hotel for 5 days in a Palm Suite with my parents and this was the worst experience I had in 15 years of tourism. Firstly the rooms of the hotel are not up to the standards of a 4-star rated hotel (I can assure you the upper level 2 star hotel will have rooms like this). There was no proper Wifi coverage in my room, no AC in second room of Palm Suite (leaves person sweating at night). The view from the room was pathetic, as the hotel according to the manager was full, but they were taking bookings on makemytrip n other websites. The variety of food in buffet breakfast was very limited. I would request the manager of this hotel to stay in some other 4 star hotel for one day and compare it to this.

I arrived at 6am in the morning, my parents had already arrived one day before, and the first thing I heard as I entered the hotel was payment for this day of stay. This is the hospitality I was given upon arrival, forget a welcome drink. I had to check out one day before my parents had to leave, so I got a call from the receptionist to leave the hotel at sharp 11am, or else I will be charged for extra person despite the fact that the room was still booked for my parents that night.

Some GOOD POINTS: Location is good, overall infrastructure and cleanliness is good (except the room are not up to this standard).

Over all a HORRIBLE experience. Keywords: TOO EXPENSIVE rather go for some other hotel at this rate, INHOSPITABLE staff - especially the receptionists. Need a serious SELF-INTROSPECTION.

Room Tip: Not value for money Staff is unfriendly Location is good
See more room tips
  • Stayed: December 2013, traveled with family
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3  Thank Sanchit_Singh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanPalmsGoa, General Manager at Ocean Palms Goa, responded to this reviewResponded December 19, 2013

Dear Mr Sanchit Singh,

Namaste.

Thank you for your feedback.

Just so that you are aware your parents had been allotted a suite however, they requested to see another one which they preferred and the following day you joined them. Please also note our suites do not have air-conditioners in the sitting room and this is mentioned on our reservation correspondence when making the booking by default so that factual information is provided to all guests prior to arrival. All bedrooms are provided with air-conditioners and are sufficient to cool both rooms. Further, at the time of the reservation you were informed of the rate for third adult.

Your parents did mention of your arrival the following day. As a normal hotel practice all payments towards accommodation are usually paid in advance or prior to check in. Since the booking was only paid for on double occupancy you were requested for the balance amount on arrival. As you desired to negotiate the rate further, you requested to pay the same later, which was agreed to.

Our rates are uniform and we do not negotiate the same at the counter. We did explain to you even on your day of check out the rate policy, since you persisted, we discounted the same to try and satisfy your requirement.

We do apologize if you were asked to check out while your parents were still staying over in the hotel. We have taken corrective action.

We do give paramount importance to our guests and look forward to being of service to you again.

Thank you.

Anil Singh Rathore.

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Reviewed December 9, 2013

This was our first visit to Goa with family. Had a Comfortable stay, the rooms were clean and well maintained and the Staff were good and service oriented. It is located close restaurants, Calangute and Baga beach. Tucked away inside, away from main road which makes it more peaceful.

I would recommend this place especially for families.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with this hotel
1  Thank satishbangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanPalmsGoa, General Manager at Ocean Palms Goa, responded to this reviewResponded December 11, 2013

Dear Sir,

Namaste.

Thank you for your valuable feedback .

We are glad you enjoyed your stay, liked our product, services and hospitality. We also thank you for recommending our hotel to other families and friends.

We have posted your review in our associate dining room for all to read thus enhancing productivity.

We hope to be of service to you again soon.

Warm Regards,

Anil Singh Rathore.

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Reviewed December 9, 2013

Hotel was clean and rooms were cleaned daily, beds very comfortable. Great reception staff very friendly and helpful. Lovely breakfast and great service at breakfast, good choice of indian, continental foods as well as fruit and fruit juices. Pool area clean and we'll maintained towels available, they even let us take them to the beach every day. Beach not too far good location for shopping and taxis to neighbouring attractions. Thoroughly enjoyed our stay here and would not hesitate to go back. Thanks Ocean Palms for a lovely time.

  • Stayed: November 2013, traveled with friends
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2  Thank Lenawilks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanPalmsGoa, General Manager at Ocean Palms Goa, responded to this reviewResponded December 11, 2013

Dear Madam/Sir,

Namaste.

Thank you for your valuable feedback.

We are glad you enjoyed your stay , appreciated our food and hospitality on the whole. We also thank you for taking the time to pen down this review and award us an excellent rating.

We have posted the same in our associate dining room for all to read thus enhancing productivity.

We hope to be of service to you again soon.

Warm Regards,

Anil Singh Rathore.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2013

Extremely unhelpful at reception, dirty room, dirty pool area, nonexistent housekeeping service, poor quality spa, Decent location however a 15 minute walk to the beach. I honestly cannot understand the positive reviews. Much better in Goa for much cheaper.

  • Stayed: December 2013, traveled as a couple
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Thank Alistair1199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2013

We chose this resort for a short weekend break after having heard of it from friends who stayed there earlier. The location is quite good, as it was central to the busy bags area and a relaxed 10 minute walk to the beach. The room, though towards the back of the hotel, was spacious, bright and clean. We loved the silence of the area, as it has a village surrounding it. The pool was nice and services from all staff were efficient and polite. highly recommended.

  • Stayed: November 2013, traveled as a couple
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Thank kaldhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanPalmsGoa, General Manager at Ocean Palms Goa, responded to this reviewResponded December 6, 2013

Dear Madam/Sir,

Namaste.

Thank you very much for your valuable feedback.

We are delighted you had a pleasant stay and highly appreciated our product, services and Hospitality. Your review has been posted in our associate dining room for all to read thus bringing about a stimulant/encouragement .

We look forward to being of service to you again and take this opportunity to wish you the very best in life.

Warm Regards,

Anil Singh Rathore.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ocean Palms Goa

Address: Opposite Holiday Street | Gauravaddo, Calangute 403515, India
Location: India > Goa > North Goa District > Calangute
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Calangute
#2 Luxury Hotel in Calangute
#5 On the Beach Hotel in Calangute
#7 Family Hotel in Calangute
#7 Romantic Hotel in Calangute
Price Range: $63 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Palms Goa 4*
Number of rooms: 56
Official Description (provided by the hotel):
With global warming being a key concern, significant investments are being made in green technologies to reduce carbon foot prints across the world. Ocean Palms Goa too is a part of the drive. A 4-star eco-friendly resort, it is located in Calangute. Ocean Palms offers an affordable quality to business and leisure travellers alike. Blending the intimacy of home with modern amenities, the facilities at this child friendly resort include well appointed air-conditioned rooms, conferencing facilities, a swimming pool, a lounge bar, multi-cuisine restaurant, spa, and fitness services. The resort is located in a quite area of the main road. So you can enjoy a peaceful stay; at the same time it is hop-skip-and-jump away from popular tourists spots. Ocean Palms gives guest the best of both worlds. ... more   less 
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Also Known As:
Ocean Palms Goa Hotel Calangute
Ocean Palms Goa Calangute

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