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“Worth every penny” 4 of 5 bubbles
Review of Ocean Palms Goa

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Ocean Palms Goa
Ranked #5 of 110 Hotels in Calangute
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Worth every penny”
4 of 5 bubbles Reviewed November 17, 2013

I stayed in the palm suite and I must say the rooms are pretty good. I got what was advertised. For people complaining about Wi-Fi coverage, the problem is with the device i guess. the In-room food service is awesome. It is just a few minutes away from the beach, however it is not at a walk-able distance, you need to rent a vehicle. the staff is courteous and very helpful. The morning breakfast is loaded with options. I plan to visit this place soon...

Room Tip: Go for the pool facing rooms...
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  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lpere0801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanPalmsGoa, General Manager at Ocean Palms Goa, responded to this review, November 19, 2013
Dear Madam/Sir,

Namaste.

Thank you for your valuable feedback .

We are delighted you enjoyed your stay with us, liked the food and hospitality provided. We also thank you for taking time to write your review.

It would be an honor to be of service to you again upon your next visit as mentioned.

Looking forward to welcoming you again.

Warm Regards,

Anil Singh Rathore.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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588 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (193)
Date | Rating
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English first
Madurai, India
1 review
2 of 5 bubbles Reviewed November 10, 2013

Hi,
I booked room for 4days, Wifi is not working and always asking login and password, and house keeping not good, near my room guest miss his ipad, even i susposed to miss my Blackberry z10 but i got back from room boy, I kept my phone near pool and i came back after 15minuts that mobile gone from there, its my valuable things, and i got worried, complaint to reception, they said don't know, camera not working good. And i said them i gonna track with IM number then that room guy said yeah i have you mobile. they i got back, and i just checkout from there. buz very bad experience for me. beware with your valuable things.

Room Tip: they should take care about guest safety.
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  • Stayed November 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank kumarvij T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanPalmsGoa, General Manager at Ocean Palms Goa, responded to this review, November 11, 2013
Dear Sir,

Namaste.

Thank you for your feedback.

We would like to clarify the misundersanding of intention in reference to your mobile.

This was around 0330 and 0345 am when your mobile was found by our service steward from the restaurant when he cleared the poolside tables where you were seated earlier. Since our Lost & Found department was closed at the time the waiter kept it in the restaurant cash drawer to handover to them the following morning. This obviously should have been informed to our security and front office associates on duty which was overlooked. We stand corrected here and assure you that it was done without any negative intentions as he promptly handed over the same to your goodself when reception associates inquired with the restaurant associate servicing the pool side at the time.
We have taken corrective measures to ensure it does not occur again by having the said steward
dismissed as he did not adhere to standard operating procedures subsequently tarnishing our image.

Wifi when not used and left on automatically disconnects and does ask for Id. and password again however, we have been constantly trying to upgrade it. Regret for all the inconvenience caused .

For your information we did not get and enquiry for a lost ipad as no one claimed to have lost it.

We thank you again for your valuable feedback and hope that you give us another opportunity to be of service to you.

Warm Regards,

Anil Singh Rathore.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed October 21, 2013

The rooms were good and spacious. We were a family of 4 and we got the additional bed at extra cost. The Wifi did not work at all throughout the stay. Breakfast was good with lot of variety. Pool is small but it didn't bother us. Price of the room is on the higher side but the location was good. It is not really walkable from the Calangute beach specially if you have small children with you.

Room Tip: We did not get a Pool facing room, stayed in 114 room was spacious and bed was big.
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  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank RajniMS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanPalmsGoa, General Manager at Ocean Palms Goa, responded to this review, October 25, 2013
Dear Madam/Sir,

Namaste.

Thank you for your valuable feedback.

We are glad you had a pleasant stay with us. We do apologize for the WiFi and assure you that corrective measures have been taken to upgrade the same.

We hope to be of service to you again .

Warm Regards,

Anil Singh Rathore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 16, 2013 via mobile

It was a great Sunday break at the Coral Spa @ Ocean Palms Goa!! A very relaxing and soothing massage!! Was perfect!!
The aroma oil was very soothing and the spa services being offered are truly value for money!!

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Neekash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanPalmsGoa, General Manager at Ocean Palms Goa, responded to this review, October 24, 2013
Dear Madam,

Namaste.

Team Ocean Palms is very grateful for all your excellent reviews since the past year .

We are honored to have you visiting us repeatedly and take great pleasure to be of service to you, your wonderful family and well wishers always.

We also take this opportunity to wish you happiness and the very best in life .

Warm Regards,

Anil Singh Rathore.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, Cheshire
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 16, 2013

Me and partner stayed in the Ocean Palms hotel from 16 November 2012. On arrival the reception staff greeted us with a drink and we were asked to sit in reception until our room was ready. Rooms were spacious and we didn't have a balcony which really didn't bother us as we use the hotel as a base. Cleaned everyday and fridge re stocked. The breakfast was excellent - especially the "Live Eggs" and morning staff where always very friendly in fact all the staff couldn't do enough for you. Would highly recomment the Ocean Palms - its is very close to the beach road and shops and but off the main road so quite enough in its own surrounds.

Room Tip: No need for Iron, hair dryer - all beauty product can be sourced from the supermarkets. Rooms over...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LauraJB23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanPalmsGoa, General Manager at Ocean Palms Goa, responded to this review, October 24, 2013
Dear Madam,

Namaste

Thank you very much for the excellent feedback.

We are delighted that you had good stay and appreciated our services and hospitality. We have displayed it in our associate dining room to encourage and stimulate them to keep our hospitality consistent towards guests satisfaction.

We hope to be of service to you again soon.

Warm Regards,

Anil Singh Rathore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed October 14, 2013

First Thing First - Given the price, I would not recommend this hotel, there are cheaper options arround with same quality.

Liked :
Food was great - Not very expensive.
Rooms were spacious - Had a double bed, Big Balcony, A Centre Table etc.
Location is very good - Walkable distance from the beach.

Average :
Breakfast was ok.

Did not Like :
Wifi Did not Work (Most of the time) - Did not work even after complaining a couple of times.
Beds - Not Comfortable - These were two single beds joined together to form a double bed. Very Uncomfortable since both the beds tend to move away.- Did not get rectified even after complaining. Seems pool facing rooms have these beds only. (May be to have a good pool facing view, you need to compromise on the sleep).
Beer Bottle was almost expired (about 11 months old, check the photo). - When in Goa, who checks expiry date of beer bottles? I checked because the taste was a bit different. Even though they clarified the expiry was 12 months, i did not expect to get old beer in Goa!!
Not a huge hotel/ resort if you expect this to be. Its pretty much small, with not much to do inside the hotel.

Overall - I would have liked this given the location if the price would have been about 60% of what I paid. I have seen many other hotels in Goa with better view/ rooms/ location at pretty less price during the same time.

Room Tip: Pool View is good, but beds are VERY UNCOMFORTABLE.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank rishi5354
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanPalmsGoa, General Manager at Ocean Palms Goa, responded to this review, October 24, 2013
Dear Sir,

Namaste.

Thank you for your valuable feedback .

We have duly noted all your points and thank you for appreciating our rooms , food and location.

We apologize for the wifi as Calangute being a coastal area does have connection problems especially due to the weather however, we are constantly trying to upgrade it.
We are also sorry for the twin beds and have made corrections as we did miss out on locking the beds together and adding on a mattress topper .

Our prices are simply based on occupancy levels as do the airlines so, you may be flying the same airline on lower/higher prices again purely based on seats sold on the day. We recommend all our valued customers to book in advance to avail special discounts. Our website has promotions displayed all through the year with various options to choose from.

We thank you again for taking the time and effort to forward us your valuable feedback.

Warm Regards,

Anil Singh Rathore.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed October 11, 2013 via mobile

Stayed here sept-oct this year. The staff were very friendly and the room we had was huge and very spacious. Well equipped and we had TWO balconies overlooking the pool. Had natural light coming through which was nice too! Everyday room service would bring fresh towels, make our beds and the room was cleaned nicely. Always fresh bottles of water too. Breakfast was ok. I wish they actually did a continental breakfast as they had advertise and had more of a selection then just Goan/asian food. But they had a chef to prepare eggs (any which way you liked) and sausages. Overall the hotel was nice to stay in and we went in non-peak season so the staff were extra attentive. Pool was nice. Gym and games room too. Taxi service was always on hand but they charge way too much compared to the taxis you can hail off the street. I would recommend this place and I would consider staying there again.

Stayed September 2013, traveled with friends
Helpful?
1 Thank Alwaysyasmine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanPalmsGoa, General Manager at Ocean Palms Goa, responded to this review, October 12, 2013
Dear Madam,

Namaste.

Thank you for your Valuable feedback.

We are glad you enjoyed your stay and appreciated our Product and Hospitality overall. Please be rest assured that our team are attentive to all our guests all through the year regardless of the season as " Guest is God" is our Mantra.
Your point on continental breakfast is highlighted and corrective actions to increase items is
being taken.

We have posted your feedback in our associate dining room for all to read thus enhancing soft skills and productivity .

Many thanks for taking the time to write this excellent review and awarding us full marks.

We look forward to being of service to you always.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ocean Palms Goa

Property: Ocean Palms Goa
Address: Opposite Holiday Street | Gauravaddo, Calangute 403515, India
Location: India > Goa > Calangute
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Calangute
#2 Spa Hotel in Calangute
#5 On the Beach Hotel in Calangute
#7 Romantic Hotel in Calangute
#7 Family Hotel in Calangute
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ocean Palms Goa 4*
Number of rooms: 56
Official Description (provided by the hotel):
With global warming being a key concern, significant investments are being made in green technologies to reduce carbon foot prints across the world. Ocean Palms Goa too is a part of the drive. A 4-star eco-friendly resort, it is located in Calangute. Ocean Palms offers an affordable quality to business and leisure travellers alike. Blending the intimacy of home with modern amenities, the facilities at this child friendly resort include well appointed air-conditioned rooms, conferencing facilities, a swimming pool, a lounge bar, multi-cuisine restaurant, spa, and fitness services. The resort is located in a quite area of the main road. So you can enjoy a peaceful stay; at the same time it is hop-skip-and-jump away from popular tourists spots. Ocean Palms gives guest the best of both worlds. ... more   less 
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Also Known As:
Ocean Palms Goa Hotel Calangute
Ocean Palms Goa Calangute

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