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“Clean with EXCELLENT SERVICE”
Review of Citrus Goa

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Citrus Goa
Ranked #5 of 119 Hotels in Calangute
Certificate of Excellence
Reviewed July 28, 2013

We were visiting Goa in July 2013 and wanted a hotel very close to calangute/baga as we had some work in calangute itself. After a thorough and confusing search online ( we are TAJ loyalists), we decided on Citrus as it was part of a chain and we expected a certain standard of service. The hotel came as a pleasant surprise. We booked them through cleartrip.com and got reasonable rates given that it was a last minute booking.

The hotel is well made and very clean. The rooms spacious and excellently done up. The mini bar well stocked. Almost all rooms ( atleast what I could see) came with an attached balcony with a seating for two. A few rooms overlook the pool. The breakfast was a fairly large spread. The restaurant is right by the pool with seating options outside so that was fun. I must mention that the service by the staff almost came close to the service one gets at the Taj. Always a smile, well groomed and well uniformed the service stood out...everywhere, be it the restaurant staff or the housekeeping staff. If we had an issue , it was with a couple of guests who followed absolutely no etiquette especially in the pool. I must say that the hotel was quick to resolve the issue.

The hotel is walking distance from Calangute beach ( 5-7 mins walk). If you desire you can also walk to Baga - 25 mins. Else there is a bike/car rental shop/taxi stand just outside the hotel.

I only wish they's offer free wifi!

I'd definitely recommend the hotel.

  • Stayed: July 2013, traveled as a couple
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1  Thank DipikaMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RahulDMehta, General Manager at Citrus Goa, responded to this reviewResponded July 28, 2013

Dear Dipika,

Namaste!

My team & I would like to thank you for your great review of the hotel. We pride ourselves on our service levels and commitment & it is always a boost when discerning guests such as yourself feel that we are on the right track. It has been a pleasure hosting you.

Hoping to see you again soon at Citrus.

Warm Regards

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710 - 716 of 1,008 reviews

Reviewed July 24, 2013

We (I and my friends) visited Calangute in September 2012 and stayed at Citrus for 2 nights. Since, it was an off season, we got a good deal (INR 3500 for a double room). The hotel is beautifully designed with the room designs similar to those of Mediterranean villas. The passages are beautiful with a lot of greenery and a lovely swimming pool aroung the restaurant area.
Our room was brilliantly furnished with really nice interiors. The room and the bathroom were very neat and clean with all the stuff neatly placed.
Additional benefits: The breakfast buffet was lavish with plenty of options in snacks, juices and desserts. Eating right by the pool-side was brilliant. The hotel has a nice spa for a pampering stay. It also offers high speed wifi at a minimal fee of INR 100 for a couple of hours. The guests can also order DVDs from their collection which is not bad either.
All-in-all it was great experience and I would strongly recommend people to check this hotel out specially during the off-season.

  • Stayed: September 2012, traveled with friends
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Thank VivekSharma1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RahulDMehta, General Manager at Citrus Goa, responded to this reviewResponded July 28, 2013

Dear Mr Sharma,

Namaste!!

We are thrilled that you enjoyed your stay with us. Your kind words will go a long way in encouraging all of us here at Citrus Goa to go that extra mile to give our guests a memorable stay.

hoping to see you again soon.

warm regards

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Reviewed July 22, 2013

We stayed at the best hotels on baga many times but since last three visits stayed at citrus and will always prefer and recommend to stay at the same.
The location of the hotel is prime as it is located near to main market place, baga and calangut beach, britos, titos, casino palms and my fev La Shack, on bike max five mins run.
Service Is fast and importantly satisfactory. Staff of the hotel i.e from security to gardner, reception to kitchen is very courteous.
Ambience overall is very refreshing, property is very well maintained. What I really appreciate is cleanliness of the rooms and specially bathrooms.
There are some points where can improve is need to valet parking, and there should be more options for indoor games.
Overall :)

  • Stayed: July 2013
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Thank SnehalTushar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RahulDMehta, General Manager at Citrus Goa, responded to this reviewResponded July 22, 2013

Dear Mr Tushar,

Namaste!

We are delighted that you enjoyed your stay with us. It is our constant endeavor to make sure that ll our guests have a memorable stay with us.

Hoping to see you soon at Citrus Goa.

warm regards

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Reviewed July 11, 2013

We stayed in Citrus Goa for a week, during June 2013. Hotel is located close to Calangute beach and in the middle of the market. Our experience has been really very good staying at this hotel. Reception staff are good and helpful specially Deepak Sharma, Front Office Manager guided us whenever we needed and Rekha has been very helpful and always serviced with a smile. Restaurant is good and breakfast is awesome.

Be it the house keeping staff or the regular cleaners, everyone was friendly and greeted with a smile.

  • Stayed: June 2013, traveled with family
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Thank JK-Neelam-Ishaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RahulDMehta, General Manager at Citrus Goa, responded to this reviewResponded July 12, 2013

Dear Guest,

Namaste!

Thank you for your kind words of appreciation. Your wishes have been passed on to Deepak & Rekha.
Hoping to see you soon.

Warm Regards

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Reviewed July 10, 2013

Stayed with family from 10th to 13th May. Located about 5mins walk from Calangute beach, the property is well planned & maintained. Main market(Tintau), bus & taxi stand & popular hang-outs like "Souza Lobo", "Infanteria", "House of Lloyds" etc within walkable distance. Rooms are spacious enough with a small balcony & basic amenities like minibar, room-safe, wifi, etc. Pool, with sufficient loungers & deck-chairs is clean & doesn`t overlook rooms. Poolside open bar, though attractive in the evening, could be better stocked!
What we liked best (besides the food, ofcourse) is the warmth & affection of the staff in all departments: Room-service, restaurant, reception & housekeeping.They were all very polite, informative & unintrusive. They also have a small enclosed atrium in the centre of the room area with a lawn & pool table for children to play safely, even unattended.
The food standards are good & though not "gourmet" is excellent value-for-money. The buffet-breakfast is certainly recommended, with its Indian & Continental spread including varied cold-cuts & freshly baked muffins, pastries, donuts & souffle. All-in-all a very pleasant stay, would definitely be back!
Desirables: Parking, rooms with better view

Room Tip: Go for higher floors for the sheer openness.
See more room tips
  • Stayed: May 2013, traveled with family
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Thank in-the-face-Arvind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RahulDMehta, General Manager at Citrus Goa, responded to this reviewResponded July 10, 2013

Dear Guest,

Namaste!

It has indeed been a pleasure reading your thoughts on our hotel. We are proud that you feel that you would want to visit us again due to the hospitality experinced.
Thank you for an great feedback.

hoping to see you soon.

Warm Regards

Report response as inappropriate
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Reviewed July 5, 2013

We stayed at citrus in the month of June. Citrus is really adorable and experience is better than what comes across on the internet. Their staff is really good, we liked the attentiveness and credibility of Mr Deepak and Ms. Rekha at the reception. Even chef Sumant at the restaurant was very attentive. Coming to rooms and other facilities, everything was just perfect. We certainly would choose citrus goa for our next Goa holiday.

Room Tip: Ours was a second floor room and was very quiet.
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  • Stayed: June 2013, traveled with family
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Thank Neelamkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RahulDMehta, General Manager at Citrus Goa, responded to this reviewResponded July 7, 2013

Dear Mr Ishaan,

Namaste!
Every time we read a review in which the guest has enjoyed himself at our hotel it gives us a boost to deliver that much better to all our customers. We are indeed fortunate that you had a great stay at goa and enjoyed your vacation.
Hoping to see you soon at Citrus again in the future.

warm regards

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Reviewed July 5, 2013

I checked in on 4th April 2013 at Citrus Calangute and stayed there till 8th. A very nice hotel.
Few things I liked about the hotel:
1) Situated at the heart of Calangute. Beach is just about 8 minutes
2) Rooms are spacious, small private balcony.
3) Very nice and cooperative staff starting from the security guy to the housekeeping to the office staff. Everybody so nice, polite and always happy to help.
4) The restaurant is wonderful; very nice and tasty food and wonderfully decorated, albeit a bit costly.
5) Location is at the heart of the market so shopping and roaming around is very easy.
6) Cleanliness is extremely good.
7) The lobby at the center with the rooms surrounding it (behind the pool) is really a nice place to sit and relax.


What I did not like:
1) The bathroom did not have a bathtub.
2) Parking is a problem here.

Overall, it was a very nice and pleasant stay at this hotel.
I would recommend this hotel to anyone who intends to stay in Calangute.

Room Tip: Rooms behind the pool are secluded and peaceful.
See more room tips
  • Stayed: April 2013, traveled with family
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Thank subhasisgupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RahulDMehta, General Manager at Citrus Goa, responded to this reviewResponded July 5, 2013

Dear Mr Gupta,

Namaste!

We are delighted that you found the hotel a great place to stay in & relax. You are absolutely correct regarding the place as we are located bang in the center of Calangute, in close proximity to all the happening spots in North Goa.
Please do feel free to Contact me for any requirements of yours when next visiting Goa.

Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citrus Goa

Address: Umtavaddo | near Calangute-Baga circle, near Mira Hotel, Calangute 403516, India
Location: India > Goa > North Goa District > Calangute
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Calangute
#6 Family Hotel in Calangute
#9 Romantic Hotel in Calangute
Price Range: $78 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Citrus Goa 3.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Citrus Goa Hotel Calangute
Citrus Goa Calangute

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