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“horrible promotion style”
Review of Karma Royal Palms

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Karma Royal Palms
Ranked #2 of 14 Hotels in Benaulim
Certificate of Excellence
jaipur
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“horrible promotion style”
Reviewed August 20, 2009

we reached on 15 th aug'09 evening at 7.30 pm,two days were fine ,on 16 th night we were in casino pride and after a long drive reached resort on 17 th morning,suddenly Mr.atul Sagar called up for promotional presentation,when we told him that we were out for full night he told us that he will ring in evening,after waiting we went to Colva Beach in the evening,at about 9.30 pm he called up again and told us to be ready for the presentation on 18 th afternoon at 3 pm,we told him that we had to go to see the Beaches of north Goa,he said we have to attend the presentation or else we have to pay the regular charges,after a long conversation and request he agreed to so in the morning at 10 .We were free from the presentation by 1pm and reache north Goa at 3 pm,and eventually able to visit only two beaches.
This person was very rude in talking and do not understand that the person visiting Goa was not going to sit at the room and wait for the call for the presentation,the visitor should be talked at the time of the checkin and the appropriate time of presentation should be discussed with him so that someone travelling thousands of Km should able to leisurely trip to Goa.
Rajeev,Jaipur

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rajeevjaipur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (223)
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English first
Delhi
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 21, 2009

After reading the reviews of Royal Palms on this site, we were so skeptical of staying in the resort to the extent that we even contemplated cancelling our airtickets and foregoing the amount deposited at Royal Palms. We were more concerned as we were traveling with an infant and senior citizens (parents).

To our delight, the stay proved to be very, very comfortable...thanx to Royal Palms. We echoed our concerns at the reception and we were duly taken care of, courtesy GM/VP - Marketing at Royal Palms who happened to overhear our concerns. We were given ground floor room with a lawn outside our room. The room was very comfortable, good ambience, good housekeeping. The events organized in the evening like karoke, etc. were delightful. The only problem was network connection...which proved to be more of welcome change for me (but a problem for my husband whoz connected 24x7).

All in all, we would recommend Royal Palms as a good place to stay. The rooms are good and all necessary utensils are available. The pool is nice and quite a happening place in the evening. The housekeeping and room service are good. All modes of transport are available near by like scooty, car, etc.

We shall surely consider Royal Palms on our next visit to Goa....

Thanx for a wonderful holiday!

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank AddictTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RGBC3, General Manager at Karma Royal Palms, responded to this review, June 27, 2009
Dear Madam,

Would like to thank you for nice feedback and motivating words which will help us in ensuring that all Guests feel like you.

It was my pleasure to have assisted you with a Ground floor room as you were travelling with an Infant.

We are looking forward to see you again at Royal Palms.

Regards
Anoop Suri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
himachal india
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 31, 2009

After reading so many bad reviews i was bit worried.but i was
pleasantly surprised after my T1 apartment was alloted.it was
well furnished one bed room apartment with a well equiped kitchen with all the necassry utensils .It was really as we were
travelling with our six year old daughter.they were having round
abt 180 apartments.swimming pool area was nice but need little
bit repair work.sun londgers were nice.they have new restaurent
just next door.i never been there but heard from other guests that
it was bit expensive.there are few good eating points just opposite royal palms.amal,meredian.Beach is just 1 km walking
distanceThere are so many good beach shacks.Best restaurent
in town is Fiplees opposite Maria hall.I am travelling to Goa from
last 5 years in every december.But it was the best relaxing holiday as there is no mobile network.u can just relax and enjoy
kingfisher and delecious goan food.Over all BENAULIM is the
best place in goa

  • Liked — cleniness
  • Disliked — to climb up to 3rd floor as they have no lift
  • Stayed December 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rakeshHimachalIndia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RGBC3, General Manager at Karma Royal Palms, responded to this review, June 28, 2009
Dear Sir,

We would like to thank you for your motivating fedback and looking forward to your next visit with us.

We were little disappointed to note that due to some missinformation you missed an oppurtunity of a Great Culinary experience at Our Restaurant La Trattoria (which presently closed for rennovations and will open up in September)

The prices are not Expensive as mentioned to you. But all travellers judge restaurants with there own Budgets, and may be the Guest who mentioned it must have found it expensive.

The Restaurant is Priced econmically and is atleast 20%-30% cheaper then equivalent Fine dinning restaurants in similar category Hotels. (cant compare with roadside Joints in the Village) The restaurant in Season has special theme nights which are different every night with special Music and some times Live Bads and Dances. LIke Kebabs & Curries , Vegetarian Specials, Barbeques, Oriental Nite etc. we are sure next time when you are here you will experience the best in Food & Bevearges at La Trattoria.

Regards
Anoop Suri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
typical south Indian
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 22, 2009

A great place to stay and enjoy a relaxing week if you can live without the mobile and the laptop. The rooms are neat, well maintained, the staff is very friendly and accommodative. The resort arranges for various activities to keep you and the kids busy if you can drag yourself away from the television. If you don't want to cook, then the restaurant serves you good and tasty food. The menu varies each day and thus you can get to taste different styles. Though May is supposed to be the hottest, the air conditioning in the rooms are more than adequate to fight out the heat. The kids can get some free tips on swimming from the hotel staff who help out the 'freshers'The resort is also at striking distance from 2 very good beaches, Kolva and Benaulim. You can get to have a chill out in the shacks like Pedro's and also get to indulge in water sports.
The only negatives- check in time is late 4pm and if you cannot live without the mobile connectivity- then you will be a fish out of water. The resort also makes to you a compulsory presentation on their time share but do not insist that you buy.

Stayed May 2009, traveled with family
Helpful?
3 Thank ppr67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anoopsuri, General Manager at Karma Royal Palms, responded to this review, May 23, 2009
Dear Sir,

Thanks for your Good Comments on Tripadvisor, We are happy to note that you had a nice holiday with us which was booked on a promotional Program.

Our Check In Time for regular members is 2 PM and They dont have to attend a presentation thats only for the Guests coming on Promotional programs.

We are looking forward to see you again at Our resort in near future.

Regards
Anoop Suri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 10, 2009

The RGBC is a great getaway for a family. The stay is generally a seven day package and this resort is given on promotional offers. While it is definitely not five star stuff still the rooms are decent and have a small kitchenette which is great for a family having small kids who can't eat at the beachside shacks. The pool too is fairly okay. The resort is about one kilometer from the beach. So it is advisable to hire a two wheeler or a car because the walk may be long one in the sun.
Overall it is a good experience especially if the expectations are not sky high.

  • Stayed February 2009, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank rajesh1502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 5, 2009

We have been in April 2009 at this so called Royal Palms Resort...which we got a Promotional Offer from one of the Club in Bangalore....It was a 3 Nights 4 days package. Intitially first 2 days went out fine at the resort..bt the problem we faced from the 1st day is like U HAVE TO SWITCH OF YOUR MOBILE as you dont get any Signals....Problem started on the 3rd day when they called us for a Seminor for 3 hours in that scortching heat tht is from 3 PM onwards
Problem with these people is they keep their seminor somewhere in the city and it takes min 3 hrs to go and come back and the those 3 hrs is entirely lost on our aspect. They wont tell you where they are taking and they will call every 2 minutes to pressurise you, even if you have a kid or u suffereing from sickness or wht ever....

We had a pretty bad experiance..on this issue....and i want to share it with you guys so that you take better care if at all you visit this resort.....

We were 2 couple with 2 kids (2 yrs & 5 yrs). Mr.Mansoor so called Manager called us and informed us that we should attend this seminor at 3 PM.. Assuming that it will be held in their own premises, we went down making our kids sleep...at 3.30 PM as kids were sleeping, our wife's said that they wont attend seminor as they have to take care of kids....So me and my colleauge went to them thinking that we will attend the seminor.....

But Ms.Amanda who takes care of this, was persisting that this seminar is for Couples and both have to come or else our pormotional offer will not be applicable... We had a heated argument with her and Mr.Mansoor as both were not in a position to listen wht we were telling to them...

They were very shrude too....We were telling them that we cant get our wifes as kids are sleeping and we cant wake them up now....bt they didnt agree and One Ms..Smitha was so arragant that she started yelling that its not a charitable trust and we are not giving any free offers...and u have to attend this seminar without fail...

Later i spoke to one Ms.Suzzaine over the phone who was so called Manager, she was adamant and told us that if we dont go to seminar, then we may have to pay the normal fare which was coming up to Rs.11000/- extra for 3 days...for each couple.....

Later we decided to go to their seminar at 5 PM.....when we woke our kids and came down with all bags..there were nobody at their room...when we approached them after 5 min, Mr.Mansoor is telling that now the time is over and we cant take you people to seminar...and We can enjoy our holiday......

But my question is what was the need for all this....When we had approached that we will come except our wifes....and i didnt like the way those 3 personnels acted on this issue....especially Ms.Amanda and Mr.Mansoor. I feel these people should be given some training on Customer Service and Hospitality Services.......So my sinciere request to all is....PLEASE DONT VISIT THIS PLACE ..IF ITS A PROMOTIONAL OFFER.....

Stayed April 2009, traveled with family
Helpful?
2 Thank Kaundinya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karnataka
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 5, 2009

We arrived at the resort on Apr 30th on a promotional offer thru BITS cLUB,Bangalore.As we enjoyed the 3 day visit a pain and torchure started on the last day.The staff here (Mansoor,Amenda,Smitha) forced our family to attend a presentation.They were not co-operative.Donno were on the earth these people know what the customer service is.We agreed for their terms and conditions.In the terms and conditions they had mentioned to attend the presentation,but,never mentioned the place of presentation to be held.We were under the impression that this event would be held in the same place where were were residing.They had no sense of mentioning the place of the presentation to be held in the terms and conditions and started pressurising to take us to a different place for the same.They say that when we have agreed for attending a presentation,it is imaterial whether it is in the same resort or somewhere else.Smitha was so rude in telling us that they are not running a charity trust and this sentence has deeply hurted us and neither we are staying there free of cost. The other 2 thinks that they themselves are the owners of the resort.

Our kids were taking a nap in the afternoon and these so called staff started calling every 2 min and they wanted all of us to attend the presentation (including the kids).This sounded rediculus to us and we had a fight with the staff.Though we came down to attend without our childrens.They had no soft corner for our kids and asked us to wake them up to attend the presentation.What foolish these people are?Finally,we had to wakeup our childrens and came down,the staff says" It is of no use to go at this time as the presentation is finished".Just to have this they tourchered for almost 2 hrs.Our evening was lost amd the kids were in no mood to go out as they had no sleep in that sun heat.Our last day holiday was a horrible experience.

As we have come from the same industry.we knew what the promotional offer is all about and that they will make you take the membership (even if you are not interested).I recommend travelers not to come to this resort on a promotional offer.Even if you come,maybe you need to be extra careful.The drivers outside the resort are co-operative compared to the inside staff.

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gazza009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Karma Royal Palms

Property: Karma Royal Palms
Address: Vasvado, Benaulim 403716, India
Location: India > Goa > South Goa District > Salcette > Benaulim
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Benaulim
#4 Romantic Hotel in Benaulim
Price Range (Based on Average Rates): $
Hotel Class:3 star — Karma Royal Palms 3*
Number of rooms: 174
Official Description (provided by the hotel):
The Karma Royal Palms is a beautiful time share resort with a selection of studios, one and two bedroom apartments. Landscaped with lovely gardens that also feature the palm trees that give the resort its name, this resort is just a ten minute walk to Benaulim beach. The Karma Royal Palms offers you the whole range of holiday amenities to help you have that complete vacation that you deserve. The 24 hour reception, gymnasium and children's activity programme all contribute to making your holiday as comfortable as possible while giving you the opportunity to discover the joys of Goan culture. Margao city the commercial hub of South Goa is just a 10 minute drive away if you like bustling markets and a spot of bargaining. You can also liven up your holiday with water sports, excursions and trips all organized by the travel desk. ... more   less 
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Also Known As:
Royal Goan Beach Club At Royal Palms Hotel Benaulim
Royal Goan Beach Hotel
Royal Goan Beach Resort
Royal Goan Beach Benaulim
Karma Royal Palms Goa/Benaulim

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