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“Unsmiling staff, poor maintenance, ineffective management”
Review of Karma Royal Palms

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Karma Royal Palms
Ranked #2 of 15 Hotels in Benaulim
Certificate of Excellence
Reviewed March 26, 2014

Here are my issues in the recent stay in RGBC - Royal Palms during my stay with family & friends in march 2014
1. The reception staff asked us to wait for over 15 minutes since the bell boy was having dinner at 8 PM. We had been traveling for 12 hours already !! Even after that we argued and then they had to call someone else to help us with our luggage
2. This is strictly a 2-3 star hotel. They have 3 floors, no lifts, apartment style construction with no AC in the sitting / dining area, and poorly maintained window ACs in the bedrooms.
3. The pool is very clean, however the surrounding area was being renovated, there were no markings as to where we were supposed to change or the washroom was, and the change room was very dirty - it had s**t on the floor!
4. The maintenance people were repeatedly told that the powerpoint in our bedroom was not working, but they did not come until we made a written complaint to the GM
5. The common area was poorly lit, with the stair case having at least 2 fused lights. Again this was informed to the maintenance staff, but over the course of 4 days that we stayed, no action was taken.
6. Our friends child fell ill, and the parents wanted to order in. However, the room service people did not pick up the phone repeatedly, and when we called the reception, they just asked us to call back the room service later. Finally, we went out and bought the food from a nearby restaurant.

There are a few things positive, which is why the place is just poor, and not terrible
1. The pool is clean.
2. Some of the cleaning staff is smiling and helpful
3. It is cheap, and located next to a bustling market.
The beach is at least a 10-15 minutes walk, but is nice & clean too

The GM - Neha is probably not in complete control and does not appear to know what is going in the resort. Staff appears unmotivated and disinterested, and work supervision appears absent.
They wanted us to buy the time share of RGBC, but seeing the condition of this property, we politely declined.
Still, we had a good trip to goa inspite of the resort.

  • Stayed: March 2014, traveled with family
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Thank docgaurav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Resorts_India, General Manager at Karma Royal Palms, responded to this reviewResponded March 27, 2014

Dear Guest,

Thank you for staying with us on our promotional offer.
As we already spoke while you were here about all these issues, we have taken necessary corrective measures on the same to ensure this doesn't happen again.

Once again do accept my apologies for the experience you had. And as I mentioned to you this is unusual happening at our resort, as we mostly receive very positive feedback especially about the team and property maintenance.

We do hope you give us another opportunity to service you and ensure you have a great experience the next time you visit us.

Warm Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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486 - 492 of 764 reviews

Reviewed March 24, 2014

I had stayed in this resort for 5 days from 15th to 20th march 2014. I consider this as one of my best resort's stay in the recent past. In spite being a very big resort of sprawling complex, the maintenance is extremely good. I was amazed at the way the blue dressed staff, keep the whole area buzzing with their cleaning activities whether it be the swimming pool or the lawns & gardens or interior road and path ways or the cottages or any other activity.

We enjoyed the beautiful swimming pool and relaxed around it on many occasions. The resort is conveniently located on a busy road with all type of restaurants, shops and a super market. There is a taxi stand just outside the Entrance for our travel needs. But the fact remains, that the taxi fares are bit on the higher side, which is a common feature all over Goa resorts.

There is a very useful store with in the complex,the rates of which are reasonable from where we can buy our daily needs from news paper,milk, to all beverages(including alcoholic drinks), groceries etc..there is very well equipped gym and children's play area. The in house Air conditioned bar & restaurant is excellent for the service and the quality of food items. The rates are slightly higher when compared to the restaurants outside the resort. But I preferred to take the food in the in-house restaurant itself, as i could not compromise on the neatness and quality by going out.

The room service was great. Rooms were cleaned every day by replacing all the towels and other items in the bath room.The air conditioning and hot water facility was excellent.

The main Benaulim beach was just walking distance from the resort.

When I am to comment on the best of part of my stay in the resort, it is the excellent manners, pleasing attitude and smiling faces of all the staff starting from the Manager Mr. Migul, Ms.Merlin at the reception, Ms.Rayna at the stores to name a few and all the other staff whose names I do not remember. I was told very nicely about the general manger M/s Neha whom I missed to meet during my stay.

I wish to visit and stay in this resort for longer duration in the years to come.

Room Tip: Since they keep upgrading the cottages, pl. ask for a refurbished cottage. I stayed in ground floor...
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  • Stayed: March 2014, traveled as a couple
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4  Thank Gajarajan1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Resorts_India, General Manager at Karma Royal Palms, responded to this reviewResponded March 25, 2014

Dear Guest,
Thank you for taking the time and sharing your feedback on the resort.

When we receive such positive reviews, we know our job is done and it motivates us further.

Thank you for appreciating all the hard work the team puts in the resort upkeep. We do have an excellent team who strive to ensure all guests are happy and comfortable.

Am so glad to hear you were looked after well by the staff and you enjoyed our restaurant and other facilities.
I did miss meeting you this time but nevertheless am sure I will meet you next time for another great vacation at Royal Palms!
Hope to see you soon and wishing you many more memorable vacations ahead…

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Reviewed March 23, 2014

We stayed for 3nights .Good quiet place to be if you going with a large group of friends and family. Had nice indoor amenties if you don't wanna step out much. Value for money place. I would recommend it for people wanting to explore South Goa.

  • Stayed: March 2014, traveled with friends
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1  Thank Neelambari-WARTY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Resorts_India, General Manager at Karma Royal Palms, responded to this reviewResponded March 25, 2014

Dear Guest,

Thank you for choosing to stay at Royal Palms!

I am glad to hear you enjoyed our amenities and the resort activities.
We do try our best to ensure all our guests have a comfortable and enjoyable vacation.

Thanks for recommending our resort and we do hope to see you back here for another great vacation.
Best Wishes

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Reviewed March 23, 2014

We have recently returned from a ten day stay feeling very relaxed. The apartment was ideal with a double bedroom, shower room, toilet and wash basin next to it. The small lounge had a sink unit and there was a wall mounted television for anyone wishing to view local programs. The communal swimming pool was a short distance away although there was plenty of scope to book an apartment overlooking the pool itself. The reception staff were friendly as were the general employees who cleaned the room on a daily basis. Breakfast in The Trattoria Restaurant was adequate but the evening meal was not very imaginative. The service there only improved when the Manager returned from his leave. A case of not keeping an eye on who needed attention.
The Rooftop Restaurant directly adjacent to the resort was good value for money and we are there a few times. Benaulim beach was close enough to walk however, scooters and bicycles can certainly hired at low cost. One highlight of our stay was a taxi driver called Ashley Ratto. He operates a tourist registered taxi and we used him for a journey to Old Go a and other journeys.He is situated a short distance up the road towards the supermarkets on the crossroads.
The beach has some good shacks and we also enjoyed days using the subnets and eating and drinking at these places. Dominick comes to mind as one special place. If you have children this may be an ideal place to come as the sea is safe, warm and close by or the on site swimming pool lends itself to all ages. The only criticism I would mention is the response time to resolving certain requests. I had to ask twice for the shower filter to be cleaned and when asking for a late check out the call we were expecting to our room did not happen and we had to ask again on departure day. A minor irritation on what was a good relaxing holiday.

Room Tip: Ask for a room away from overlooking The Trattoria Restaurant owing to the air conditioning fans and...
See more room tips
  • Stayed: March 2014, traveled as a couple
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Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Resorts_India, General Manager at Karma Royal Palms, responded to this reviewResponded March 24, 2014

Dear Guest,
Thanks for taking the time and sharing your feedback on our resort and, Am sure a useful review for fellow travelers to know what’s outside the resort.

I am delighted to know you enjoyed the comfort of our accommodation and thanks for appreciating the staff; we are a warm and friendly team indeed!

Vis-à-vis our restaurant you would be happy to know we are adding a lot more flavors from across the Globe to our existing menu. I am sure next time you are here you will be spoilt for choice.

Yes we did have a minor turbulence in the restaurant when the manager had an accident and had to rest, the team was concerned about his well-being which reflected in their work perhaps for that short time.

Lastly do accept my apology for that minor irritant due to slight delay in service. We do try our best to be prompt and endeavor to keep improving on our services.

Hope to see you again and enjoy another memorable vacation with us!

Best Wishes!

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Reviewed March 19, 2014

This is one of the 4 resort of RGBC in Goa. This is not as good as Haathimahal or Beach Club. The location of this resort is great. Its close to Kolva beach and other shopping area and also closer to Margao. Please ask for the pool facing rooms. The rooms are recently refurbished. Not all rooms in this resort are good. So ask for a better room while check in. The swimming pool is big and clean. Rental cars and bike are available just outside the main gate.

Room Tip: Ask for pool facing rooms on the ground floor
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  • Stayed: August 2013, traveled with family
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Thank Rayabagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Resorts_India, General Manager at Karma Royal Palms, responded to this reviewResponded March 21, 2014

Dear Guest,
Thank you for choosing to stay at Royal Palms!

The resort indeed does have a great location with a Taxi stand right outside, and multiple shops & little shacks spread all across. It is conveniently located if you want to go to main tourist beaches/sites like colva , benaulim etc

Just to update you we are now in the final phase of refurbishment and by the end of this year the remaining units will be upgraded , so next year when you are here you can enjoy staying in any of the refurbished units.

Hope to see you next year!

Best Wishes!

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Reviewed March 18, 2014

We booked this place for just one night (as we are from Goa itself), but could not get enough of the place... the next time we book it will be for a minimum of 2 nights. Had an amazing time with family and the facilities are so good, the pool is just irresistible. The only hitch is the resort does not include food in the package and you end up paying twice the stay only to have your meals. Room service is very expensive. But on the whole the place is lovely. My suggestion, have some more activities for the kids.

  • Stayed: March 2014, traveled with family
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Thank NatashaHQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Resorts_India, General Manager at Karma Royal Palms, responded to this reviewResponded March 21, 2014

Dear Guest,
Thank you for choosing to stay at Royal Palms!

I am so glad to hear that your short family holiday awesome and you had an amazing time enjoying our pool side.

We do F&B packages for groups (of minimum 20 people) if we have prior intimation. I do hope you enjoyed the meals anyway.

We will most certainly look at adding more activities for kids, we are happy to take any suggestions you may have.

Hope to see you back for a longer stay!

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Reviewed March 13, 2014

We had a good few days at the hotel. The best thing was the pool; it's large with plenty of loungers on which to relax. (I'd love them to turn the music down as I'd find that more enjoyable). The breakfast food was good but the service was slow and this needs improving. All in all we had a good stay and I'd recommend it as a nice place to stay.

  • Stayed: March 2014
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Thank AnnSholem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Resorts_India, General Manager at Karma Royal Palms, responded to this reviewResponded March 14, 2014

Dear Guest,

Greetings from Royal Palms!

Glad to know that you had a good stay with us and you especially enjoyed lounging around the pool side. We will look at ensuring the music is not loud so as to disturb the guests.

We are happy you enjoyed the food, with regard to service, yes we will certainly look at
improving our restaurant service and ensure it is prompt.

We look forward to having you back with us for your next vacation.

Warm Regards

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Additional Information about Karma Royal Palms

Address: Vasvado, Benaulim 403716, India
Location: India > Goa > South Goa District > Salcette > Benaulim
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Benaulim
#2 Spa Hotel in Benaulim
#4 Romantic Hotel in Benaulim
Price Range: $78 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Karma Royal Palms 3*
Number of rooms: 174
Official Description (provided by the hotel):
The Karma Royal Palms is a beautiful time share resort with a selection of studios, one and two bedroom apartments. Landscaped with lovely gardens that also feature the palm trees that give the resort its name, this resort is just a ten minute walk to Benaulim beach. The Karma Royal Palms offers you the whole range of holiday amenities to help you have that complete vacation that you deserve. The 24 hour reception, gymnasium and children's activity programme all contribute to making your holiday as comfortable as possible while giving you the opportunity to discover the joys of Goan culture. Margao city the commercial hub of South Goa is just a 10 minute drive away if you like bustling markets and a spot of bargaining. You can also liven up your holiday with water sports, excursions and trips all organized by the travel desk. ... more   less 
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Also Known As:
Royal Goan Beach Club At Royal Palms Hotel Benaulim
Royal Goan Beach Hotel
Royal Goan Beach Resort
Royal Goan Beach Benaulim
Karma Royal Palms Goa/Benaulim

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