My husband and I stayed here on a Thursday, the 19th of July and left our car here because they have a park and fly program. We returned very late on Saturday evening the 28th. Our car was fine and they did not charge anything for us keeping it there. We called the hotel on the 28th around 11:45pm from the airport and the shuttle came to get us. The guy driving the van did not even get out to get our luggage and when we got back to the hotel from the airport he did not get out to help us with our luggage. He listened to loud music turning stations the whole way and seem to try and act like we were not there. This was really bad. We were very tired from our flights. I do not know his name but I do believe that he should be talked to by managment. This was not the way to treat a guest. This was the only really bad thing that happened. The only other thing is they are redoing the building so there might be some noise but it did not bother us either night. When we arrived back on the 28th we were very tired and hungry. The lady at the desk was exceptional. She checked us in fast and offered for the guy that drove the van to take us to any restaurant and he would return to get us. I did not want to use this guy again so we declined and I would have told her how awful he was but she was so very nice I did not have the heart. Anyway, she went in the back and came back with chips, peanut butter crackers, water, milk, bowls, spoons, cereal,and fruit to take to our room. How many places would have went to that much trouble. Thank you. The next morning we ate breakfast here but we had slept late and the time was almost up for breakfast but again the ladies that were doing breakfast had just started putting things up and stopped and put it back out and even asked if they could fix our waffles for us. Now how many people would have put that stuff back out for anyone. These ladies were so very nice. Our room was clean and quiet. It was in a newer wing. We used the pool on both days and it was clean and no one else was using it. Remember the park and fly and the convenience to the airport.
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- Also Known As:
- Hampton Inn Madison Hotel Madison
- Madison Hampton Inn