Traveled to Madison on a couple of different occasions. Each time, the clerk was very friendly and courteous. Our first trip, honestly, was to get only a box for some craft cupcakes my wife had sewn. The clerk was more than happy to assist us and gave us two boxes! [for free, btw]. The following week, on a Friday, my wife and I stopped by to get a dessert for after our lunch 'date'. I love chocolate and picked out one of their double chocolate cupcakes. My wife ordered one of their gluten-free cupcakes. Both were very good, moist, and had to be eaten with a fork. I do agree with other posters that there is about 2X the icing needed for these cupcakes. They are very good even without all of the sugar! We both ate 'around' all of the icing, and even threw some of the icing away. Hopefully, next time, we can order cupcakes w/ 1/2 icing, or something similar.