My family is currently staying at the hotel located behind this restaurant. I read the reviews (which were all positive) and was eager to give it a try. My husband loves barbecue and I was excited about having camp stew. He and I both were in for a huge disappointment. His sandwich was soggy from the sauce (which tasted like it came from a bottle) and the meat was not bad but nothing special. I had yet to try my camp stew and was going to pass my husband's food off as a one time fluke. When I got around to trying my stew, it was horrible. It had no distinct taste. All I could really make out was an overwhelming taste of tomatoes. I paid over $8 for a quart of this stew so you can imagine how disappointing it was to find it tasteless. I called the restaurant back and asked if I could bring it back and get something else. I was told by the person that answered the phone that she didn't think they did that but she would let me speak to the person in charge. A woman identified herself as Tiffany and told me that Hook's did not take back food just because a customer didn't like it. She said I had to have a real reason for them to accept it back for a refund and/or replace it. I remember thinking, "Wow, she really said that." I told her I did have a real problem. My food is nasty. She told me that was not an excuse. What ever happened to customer service standards? I'm not saying the customer should always be right. But, when you are told that your food is substandard, you response is, "that's not a good excuse?" I will never go back there for anything and I will tell everyone I know that if they go to Hook's and find the food not to their liking....DON'T ask for your money back or a replacement item because Hook's doesn't do that. Tasteless food is not a good reason in their book. I thought the south was known for southern hospitality. Someone needs to remind this place of that. Don't waste your time.
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