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“They cancelled our reservation two hours after we phoned to reconfirm it.”

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Comfort Inn & Suites
Ranked #3 of 5 Hotels in Leeds
Reviewed August 14, 2006

Three weeks before our trip we made reservations through the Choice Hotel web site. At ~16:00 hotel time on the day of arrival, we phoned the hotel directly and confirmed the reservation. They made a handwritten note that we saw on the reservation form when we got there. However, the hotel has a policy that it runs the credit card at 18:00. They claimed it was denied, so they cancelled us and gave away our room. Need I say more? Of course the hotel was full when we arrived about 23:00, nearly an hour ahead of when we said we would be there, and the card worked fine while we were standing there. To keep it short, the desk called the manager who spoke with my wife for a minute or so, and then he hung up on her. Wow, what customer service. I don't plan to stay with any of the Choice Hotels again.

  • Stayed: August 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3  Thank Hewhotravelstoomuch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 1951 Village Dr, Leeds, AL 35094-1133
Location: United States > Alabama > Leeds
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Leeds
Price Range: $83 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 45
Reservation Options:
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Also Known As:
Leeds Comfort Inn
Comfort Inn Leeds

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