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“Average HIE”

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Holiday Inn Express Hotel and Suites
Ranked #2 of 3 Hotels in Irondale
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Average HIE”
Reviewed June 28, 2013 via mobile

Needed to stop for a quick nights rest while traveling. Lorraine was super nice and got us checked in quick and easy. Room was clean and temp was perfect. The only thing that kept the rating down was the bed quality...time for a change! Breakfast was what you'd expect from a HIE but no pancake machine like other HIE's.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sshcwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Holiday Inn Express Hotel and Suites, responded to this review, July 2, 2013
Thanks for taking the time to write a review about your recent stay at our hotel. I’m happy to read from your review that you enjoyed your stay at our hotel. I was especially glad to read that you has a speedy and efficient check-in. Our main concern is for all our guests to have a welcoming stay and I am thrilled that we were able to make your stay enjoyable. Thank you very much for your business and I do hope that next time you are in town, you stay with us again.
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131 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
South Carolina
Level Contributor
88 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed June 14, 2013

This is average for HIE with the staff ok, not even acknowledging priority club members upon check in. The room was good, but the sheets had sand or grit in them and uncomfortable, and the AC could not cool the room well enough, even set at 66. The food was not as good as other HIE with the lady very nice(Veronica).
What really floored us is that my wife heard a male of color posturing and stating in the vernacular" I know you let a few in for free last night and if they get in for free, then why shouldn't I? He kept on until the lady at the desk took his charge off. We know this due to his walking over to another worker and showing her the revised bill and both gave each other the OK? My wife saw the bill as
she was talking to this worker. The male appeared to be well off and fashionably dressed. My question is for how many and for how many nights?
The price we pay as priority club members has to be increased due to the rooms, utilities, linen, food and room care to cover the bottom line and make a profit. I resent this practice which seems to occur with regularity and will not subsidize these practices by ever staying there again.
My wife and I stay at least 25 times a year at HIE or Hampton Inns due to love of travel and have never seen anything this blatant.

Room Tip: Free if you or of color and are pushy.
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tex47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Holiday Inn Express Hotel and Suites, responded to this review, June 17, 2013
We appreciate you sharing your experience with us! Please know your comments are taken very seriously and will be acted upon immediately. I thank you for bringing this issue to my attention so that we can follow-up with our team and I do hope that if you are ever in town, you consider staying with us.
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Honolulu, Hawaii
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 3, 2013

The standard to expect from Holiday inn express with the average sized room and standard breakfast fare. The hotel was packed both nights we stayed here, but it did seem overly crowded except for the oarking lot.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank priority_club_trvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Holiday Inn Express Hotel and Suites, responded to this review, June 10, 2013
 We always enjoy hearing from our guests here at the Holiday Inn Express Hotel and Suites! Thank you for posting such a pleasant review.
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Denver
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 28, 2013

Beautiful place; pool looked very nice and clean although it was too cold for me to get in and it was evening; a/c unit was not one that you could get the fan to stay on constantly so was annoying; breakfast was at 6:30 and we had to be at airport very early so didn't get to eat, but looked wonderful. HOWEVER, the staff gave us to-go bags with muffins, fruit and water! That was unexpected and wonderful. Airport is only 5 minutes away. The horrible part is that they have I-20 blocked off (eastbound) and it took us forever and asking several people before we found it. That's not the hotel fault, but beware. They will be closing westbound lanes when eastbound is done.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MJBCOLORADO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Holiday Inn Express Hotel and Suites, responded to this review, May 29, 2013
 We are pleased to hear you enjoyed the to-go bags during your stay with us here at the Holiday Inn Express Hotel and Suites Irondale. We are sorry to hear about the problem with the road work and we hope it is completed soon. Please return often!
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Wetumpka, Alabama
Level Contributor
269 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed March 2, 2013

This hotel is in a great location to get to the airport for an early departure. So, my wife and I have stayed here on several previous occasions. It's always seemed nice, but this time it seemed extremely worn throughout the hallways and in the room. There was a funky smell in our room. The finishes in the entire place were worn out and damaged. This hotel is in need of some remodeling. In the morning, I was wanting a cup of coffee to go. But the morning cook said she couldn't start anything, because was training a new member that morning. I don't think one pot of coffee would have jeopardized the training.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank COBB64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel and Suites, responded to this review, March 18, 2013
Dear COBB64,

Thank you for taking the time to post a review of your recent stay. It is nice to hear that you are a regular visitor to the hotel. I am very sorry we fell below your expectations this particular day. I have taken note of your valuable comments and will share these with our management team for the purpose of bringing improvements needed. We would love for you to give us an opportunity to make up for your poor experience.

Thank you for your feedback and for staying with us.

Sincerely,

Connie D
Case Manager
IHGCare
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Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 5, 2013 via mobile

This is a very nice, clean hotel located on top of a very steep hill. Check in was very smooth and room was very nice. The warm breakfast was very good. The only negative I can say about this hotel is that it seemed we heard every person in the hotel taking their shower. Our room was located on the second floor near the elevator so we also heard every time the elevator was activated. I'm sure rooms away from the elevator did not experience this. Overall I would recommend this hotel to any traveler.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greeneyedlady125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaySmrtIrndale, General Manager at Holiday Inn Express Hotel and Suites, responded to this review, February 20, 2013
Thank you Greeneyedlady125 for taking the time to review our property.... feedback is key! It is because of guest like yourself taking the time that we are made aware of where we need to make changes.
Our team was glad to hear that you were happy with our accommodations and hope that this means that next time you area you will consider us your home-away-from home. We are always strive to meet our guest expectations and take every opportunity to make the necessary changes that are required to make our hotel the best stay in your book. Again we sincerely appreciate your comments and open our arms to welcome you to your Irondale Home!
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Level Contributor
3 reviews
Reviewed January 7, 2013 via mobile

This place was very clean. Friendly staff. It hidden away a little but right off interstate but was quiet. Plenty of parking. Room where big but no fridge or microwave in room. Very good price can't beat it.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mjefcoat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaySmrtIrndale, General Manager at Holiday Inn Express Hotel and Suites, responded to this review, January 9, 2013
Thank you for your feedback. We are so happy that you had a great stay with us. Thank you for taking the time to let us know about your stay. It is because of guest such as yourself that we know of our opportunities and also what we are doing right. Thanks again and we hope to see you again soon.
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Additional Information about Holiday Inn Express Hotel and Suites

Property: Holiday Inn Express Hotel and Suites
Address: 811 Old Grants Mill Rd, Irondale, AL 35210-1233
Phone Number:
Location: United States > Alabama > Irondale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Irondale
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Stay Smart at the Holiday Inn Express Hotel & Suites Birmingham East-Irondale, where you'll find comfort and luxury meeting side by side. The Holiday Inn Express is located I-20 at exit 133 by I-459 exit 27. Our hotel is here to provide you with a refreshing atmosphere! We offer a free Express Start breakfast featuring at least two hot items daily! Don't forget to try our delicious cinnamon rolls! Our well-appointed guest rooms feature our new Stay Smart bedding with triple sheeting. Each of our suites has a pullout sleeper sofa, microwave and mini-fridge. Each room has a curved shower rod and Kohler Stay Smart shower head. We offer services such as: free airport shuttle service from 5 AM to 11PM, free high-speed Internet access, on-site fitness and business centers, outdoor swimming pool and spacious meeting rooms. Irondale is the ideal destination for the corporate traveler with Birmingham Airport, Honda of Alabama, UAB, Imaging Business Machine and Trinity Hospital all right in our backyard! Need a fun and convenient get-away with out being in the middle of the hustle and bustle of downtown? Be sure to visit the Irondale Café, Barbers Motor Sports, Talladega Super Speedway, BJCC, Birmingham Civil Rights Institute, Bass Pro Shop and Vulcan Park while in Birmingham! The Holiday Inn Express Hotel & Suites is a favorite for business travelers and families who are visiting the Birmingham area. Let us prove to be your favorite too! ... more   less 
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Also Known As:
Holiday Inn Express Hotel Irondale
Holiday Inn Irondale
Irondale Holiday Inn

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