We visited Huntsville this past weekend as part of a Cub Scout pack visiting the Space Camp. We ended up bringing the whole family of 6, so opted to stay in the nearby Marriott instead of cramming into the bunks with the other 100 scouts and their dads. We were pretty disappointed, since our experience with Marriott is usually very top notch. This hotel was not very clean, outdated, and the service level was mediocre, especially for a Saturday night.
We checked in around 5:30 in the afternoon, and as we made our way to the room on the fourth floor, were surprised to see all of the dirty dishes still in the hallway from that morning's breakfast room service. After checking in, we went down the street for dinner, and then came back to the hotel so the kids could swim in the indoor pool. The pool area was not clean at all, dimly lit, and there were towels and other items left behind by previous guests all around, so it seemed that the place had not been tidied up for some time. The hot tub water was mirky and there were towels sunk to the bottom of it. The stand for clean towels was empty. and the pool bathrooms did not appear to have been cleaned for some time.
Afterwards, we joined some friends at Porter's, the onsite restaurant. It was dead except for our friends, but yet it took a very long time to get service. Once the food was ordered, it took a long time to cook, and was not very good.
Otherwise, the hotel looked and felt outdated - carpet, wallpaper etc. The beds in the room were a little on the worn out side, as were the sheets and pillows.
I hate to complain, as we are big fans of the Marriott properties. This one unfortunately was a combination of poor cleanliness, mediocre service, and a stark need for renovation.
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- Also Known As:
- Marriott Huntsville Hotel Huntsville