The first night we were there: checking in was normal (curtious staff), room was clean, and the hotel was relatively quiet. However when we went to bed we kept hearing an annoying tapping sound going on and off at random intervals. We thought it was a neighbor knocking but soon found out it was the fan in the bathroomwhich apparemtly wasnt working well. We didnt want to complain and didnt think it was a big deal but it continue throughout the night waking us and our 10 month old. The next morning we told the front desk and they were very nice and went ahead and moved us to a nearby room.... the second night, however was a night mare, unfortunately :( all evening the hotel was loud but wasnt that noticable during ACCEPTABLE hours. But the closer to midnight it got, the louder the noise got. Our neighbors were apparently having a "hotel party" not caring about the fact that people (inckuding a baby) were trying to sleep! They were banging on the walls, knocking LOUDLY, screaming, and carrying on to the point we had to complain. When my fiance went to the desk (we on thecirst floor right downthe hall from the desk) the clerk was obviously aware of the noise and told us he would take care of it. Much to our dismay, not only had he NOT said anything to them, butthenoise continued for about another 30 minutes before my fiance went to complain again. They finally left the room, only yo head out to the pzrking lot where the decided to start reving their motorcycles loudly for another 30 minutes. For HOURS this went on throughout the evening and not once did a mznzger do anything to please the vistors who were clearly bothered by this. I underxtand in the hotel business thst you cant pick your customers but ifeel you can do more to make sure people are happy when they leave! They continued coming into the hotel at alll hours of the morning, loud, waking everyone up, and just being flat out rude. The staffdid nothing to rectify the situation, nor did they try to solve it. My family has used this hotel frequently and often for the past 6 months and has never had a bad stay until now. Date stayed: april 5-7 2013
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- Also Known As:
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- Microtel Inn And Suites Huntsville