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“What a Pleasure!”

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Embassy Suites Huntsville by Hilton Hotel & Spa
Ranked #10 of 53 Hotels in Huntsville
Certificate of Excellence
GreenLeadersGold level
Pisgah Forest, United States
1 review
“What a Pleasure!”
Reviewed April 30, 2014

We were traveling for a demanding conference - expecting little sleep and a packed schedule. We were very impressed with how the staff handled a large number of people at check in and breakfast. Bed was amazing - and I am super picky! Well done Embassy Suites!

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kristie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Embassy_Suites_HSV, Guest Relations Manager at Embassy Suites Huntsville by Hilton Hotel & Spa, responded to this review, May 14, 2014
Dear Kristie B,

I am glad to hear that you enjoyed your stay and that our team was so helpful. Thank you for your review; I will share it with each department. Safe Travels and we hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,168 reviews from our community

Traveler rating
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    313
    128
    74
    49
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384
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439
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
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  • Dutch first
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English first
Grayson, United States
2 reviews
Reviewed April 24, 2014

We recently took a family trip for Alumni weekend and stayed at this facility. The rooms were very clean, and check-in check-out experience pleasant and efficient, the staff was very helpful, and the overall experience was very pleasant.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Carolyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Embassy_Suites_HSV, Guest Relations Manager at Embassy Suites Huntsville by Hilton Hotel & Spa, responded to this review, April 30, 2014
Dear Carolyn B,

Thank you for your recent review. I'm pleased to hear that you and your family enjoyed your stay. I will pass along your review to the managers. Thank you again and we hope to see you agian should you return to Huntsville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Dodge, Iowa
Level 4 Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 23, 2014

The Embassy suite Huntsville was ver comfortable. The staff is very professional. Tony Ward the manager was very nice and accommodating. Our reservation somehow got messed up and he fixed the problem. He had our problem in a professional way and that started out our visit on a high note. Eric at the front desk was also very nice always willing to help. He even walked me to my room because I had a lot of things in my hand, he unlocked my door which was very helpful. Ashley and victor and the front desk were also pleasant . Ms. Ashley gave me complimentary water as a Hilton Honors member. Last but not least Sharon (Jamaican) from housekeeping was very good. She takes her job seriously and our room lays had stock of towels, soap, etc. breakfast also had a good variety . Thanks once again for a good four days. You all were great!!!!!!!!

Room Tip: Ask for a high floor. Inspect room if it's not up to par have someone from housekeeping clean be...
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Green Features: Very clean, elevators are also kept clean. Room temperature was not too hot or cold
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank passport30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Embassy_Suites_HSV, Guest Relations Manager at Embassy Suites Huntsville by Hilton Hotel & Spa, responded to this review, April 30, 2014
Thank you for your recent review. I'm happy to hear that our team was so helpful during your stay. I will be sure to share your review with the managers of each department so that they know how well their staff is doing.

Thank you again and we look forward to your next stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 21, 2014

This hotel had the worst customer service ever - they booked us a double queen with a pull out and then told us once we got there all they had were kings. This did not work with us and had to get the GM who was on vacation on his cell to fix the problem after 2 calls. They gave us another room which was the one we had reserved. Please empower your people to do the right thing.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
4 Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Embassy_Suites_HSV, Front Office Manager at Embassy Suites Huntsville by Hilton Hotel & Spa, responded to this review, April 23, 2014
Thank you for your review. I apologize for any inconveniences with your room assignment during your recent trip. We strive to accommodate all reservations but occasionally cannot meet every room request. I am glad that they were able to correct the issue for you. We hope you will consider giving us a second chance if you return to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loganville, Georgia
Level 5 Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed April 18, 2014

Nice place to stay. In Huntsville on business. Only issue I have is having to pay for parking. This is not a hotel that warrants paying to park at. Free breakfast. I was upgraded to an executive room. It was huge. That was a nice perk.

I would stay again.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrokerBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Embassy_Suites_HSV, Guest Relations Manager at Embassy Suites Huntsville by Hilton Hotel & Spa, responded to this review, April 23, 2014
Dear BrokerBob,

Thank you for your recent stay and review. I am glad that you enjoyed your stay. Unfortunately, the city owns the parking lot and requires us to charge for parking. But I am glad that you were upgraded to one of our executive suites and I hope that you had the opportunity to try one of our custom, made-to-order omelets.

Thank you again and safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bardstown, KY, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 14, 2014

A wonderful experience! The hotel staff couldn't have been more helpful and courteous. We were celebrating our anniversary and truly enjoyed everything. The location is perfect for walking the historic district. We were also very happy with the shuttle service. We didn't have to drive and could enjoy looking at everything and also getting information from the drivers.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Mary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Embassy_Suites_HSV, Guest Relations Manager at Embassy Suites Huntsville by Hilton Hotel & Spa, responded to this review, April 18, 2014
Dear Mary P,

Thank you for your recent review. I'm so glad that we were able to help you celebrate your anniversary. I'm pleased to hear that you received wonderful service from all of our staff members. They truly do strive to go above and beyond to make each guest feel like Embassy Suites Huntsville is home away from home. I will be sure to share your comments with them. Thank you again and we look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 13, 2014 via mobile

My sons school had two lacrosse games this weekend and we stayed at this modern hotel. The new guy at the front desk (Patrick) was extremely hospitable and checked us in quickly and talked about the hotels amenities. The room was fresh, clean and very comfortable. The morning breakfast was excellent and (Rickey) was working hard busing tables and helped us out getting our group together. We would definitely stay here again and highly recommend this hotel.

Stayed April 2014, traveled with friends
Helpful?
Thank 67strauss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Embassy_Suites_HSV, Guest Relations Manager at Embassy Suites Huntsville by Hilton Hotel & Spa, responded to this review, April 18, 2014
Dear 67strauss,

Thank you so much for your recent review. Yes, Although Patrick is still a trainee he has been a great addition to the team. All of our team members strive to have every guest experience the Embassy Suites Experience and I will be sure to share your comments with them.

Thank you again and we look forward to the next time you visit Huntsville.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Huntsville by Hilton Hotel & Spa

Property: Embassy Suites Huntsville by Hilton Hotel & Spa
Address: 800 Monroe St SW, Huntsville, AL 35801-5576
Phone Number:
Location: United States > Alabama > Huntsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Huntsville
#5 Family Hotel in Huntsville
#6 Romantic Hotel in Huntsville
#15 Business Hotel in Huntsville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Huntsville by Hilton Hotel & Spa 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
Embassy Suites Huntsville- Hotel & Spa is connected to the Von Braun center via a Skybridge. Enjoy the convenience of being downtown near the Huntsville Museum of Art and Big Spring Park. Relax at Spa Botanica, our on-site spa or dine in our award-winning restaurant, Ruth's Chris. Book your stay now for a wonderful Huntsville, AL hotel experience. ... more   less 
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Also Known As:
Embassy Suites Huntsville Hotel Huntsville
Huntsville Embassy Suites

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