Don’t trust your written confirmation from this hotel! A reservation means nothing to the hotel manager who not only did not honor our confirmed reservation for a non-smoking room, but made no effort at finding a solution. At 10:00PM in a town sold out due to a lacrosse tournament nearby, we were simply asked “do you want the smoking room or not?” The manager showed no empathy for the situation the hotel caused by over booking their rooms and was even a little smug. Once we returned from the trip, we even voiced our concern and treatment with Hilton’s customer service department and received no satisfaction. So the hotel management makes an error in over booking their hotel and we paid the price. Don’t let this happen to you. The Marriott Suites across the street is brand new and their staff was very friendly.
- Official Description (provided by the hotel):
- Embassy Suites Huntsville- Hotel & Spa is connected to the Von Braun center via a Skybridge. Enjoy the convenience of being downtown near the Huntsville Museum of Art and Big Spring Park. Relax at Spa Botanica, our on-site spa or dine in our award-winning restaurant, Ruth's Chris. Book your stay now for a wonderful Huntsville, AL hotel experience. ... more less
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- Also Known As:
- Embassy Suites Huntsville Hotel Huntsville
- Huntsville Embassy Suites