We enjoyed our stay... But we ran into our first problem when we tried to check in. We booked our room through their website & arrived and was told we didnt have a room- although I got an email confirmation and was charged to my account. The people at the front desk told us to call hilton's number online and cancel our room, but it was passed 4pm and the man on the phone told us we couldn't. We tried to explain that the hotel told us to call them to cancel in order to book another room, but I'm guessing it never went through, even when they agreed. (Why was I calling Hilton, when I was AT Hilton?? Stupid) We waited an hour at the front desk to get this fixed and we ended up being late for a meeting. A few days later we called to get this fixed and we keep getting told the extra charge isnt showing up on their end. It's been 3 weeks, and I have emailed them info to show them the charges, and called and I never get called back after they say they will call me to go over it again.... Will I every get my $250 back?? Great hotel, but DON'T book online through their website....
- Official Description (provided by the hotel):
- Welcome to the Hilton Garden Inn Huntsville/Space Center hotel, conveniently located off Interstate 565 and less than one mile from the U.S. Space & Rocket Center, Huntsville Botanical Gardens, the University of Alabama-Huntsville and the main gate to Redstone Arsenal. Business travelers will enjoy our Huntsville hotel being close to Cummings Research Park as well as a variety of shopping and dining options at Bridge Street Town Center. Companies with offices near our hotel include Boeing, Telcordia, Lockheed Martin, Raytheon and Northrop Grumman. This hotel has two event rooms totaling 1,150 sq. ft. that can be divided for smaller functions. Hold a meeting for 10 potential clients in our Apollo Boardroom or a reception for 90 guests in our Saturn Room. Ask our banquet staff for catering suggestions. Select from 101 guest rooms and suites, featuring two queen-sized beds or one king-sized adjustable Garden Sleep System(R) bed. Each room is furnished with a TV, a microwave, coffeemaker, and refrigerator. Stay connected to family and colleagues via complimentary WiFi. Order evening room service or dine at the Great American Grill restaurant. Unwind with a drink from the Pavilion Lounge on the patio or a workout in the pool or fitness center. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn Huntsville/Space Hotel Huntsville
- Hilton Huntsville
- Huntsville Hilton