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“Staff won me over!” 5 of 5 stars
Review of Hilton Garden Inn Huntsville/Space Center

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Hilton Garden Inn Huntsville/Space Center
Ranked #3 of 55 Hotels in Huntsville
Certificate of Excellence
Murfreesboro, Tennessee
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Staff won me over!”
5 of 5 stars Reviewed September 11, 2012

I frequent Hilton's and like HGI because they are consistently above average: beds are some of the most comfortable hotel beds you will find and it is convenient having restaurant and bar on property. What stands out with this HGI was the wonderful smile and welcome when I walked in the lobby! Koran was at the front desk with a thousand watt smile true southern hospitality. She checked me in promptly and even found me an upgraded room (I am a Hilton Honors frequent traveler). Room (actually a suite) is one of the nicest I have ever stayed in at HGI. Lighting in room is excellent, hotel has 32" flat panel TV's in living area and bedroom. TV's have over 50 channels available. Microwave and small refrigerator are in room. Highly recommend this hotel. Ask for room number ending in 16 for a suite like this one.

Room Tip: Rooms ending in "16" are nice suites. These are on the back of the hotel facing away from...
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dave D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra L, Manager at Hilton Garden Inn Huntsville/Space Center, responded to this review, November 16, 2012
Thank you for taking time out of your busy schedule to let us know about your stay. Our staff reads all comments and loves knowing they gave good customer service to our guests.

Sincerely
Debra L Luke, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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461 reviews from our community

Traveler rating
    272
    115
    44
    17
    13
See reviews for
141
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
NY
Level Contributor
110 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed August 31, 2012

You can actually see the rockets of the Space Center from the parking lot, which is cool. The property itself is consistent with most HGI's - new, quality, friendly, clean, efficient, and effective. Absolutely nothing wrong.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mooshai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra L, Manager at Hilton Garden Inn Huntsville/Space Center, responded to this review, November 16, 2012
Thank you for taking time out of your busy schedule to let us know about your stay. Our staff reads all comments and loves knowing they gave good customer service to our guests.

Sincerely
Debra L Luke, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Level Contributor
232 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed August 18, 2012

We stay in Hilton brand hotels frequently and this one was not disappointing. The front desk staff were particularly friendly. The hotel was very clean. The housekeeping staff wrote a nice thank you note for the tip we left. Generally a pleasant experience. :)

Room Tip: I guess I'd ask for a view of the space center next time instead of a view of the neighboring ex...
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BrananMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra L, Manager at Hilton Garden Inn Huntsville/Space Center, responded to this review, November 16, 2012
Thank you for taking time out of your busy schedule to let us know about your stay. Our staff reads all comments and loves knowing they gave good customer service to our guests.

Sincerely
Debra L Luke, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
147 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed August 18, 2012

This is my 3rd or 4th stay at the HGI on Governors Drive. The hotel remains in great shape, clean and without noticeable wear. The breakfast area is excellent - the fruit is especially fresh & the selection is great on all items. All of the staff was exceptionally friendly and cordial. I have stayed in 3 hotels in the Huntsville area & this is my favorite.

Tip: If you like a darker room ask for an odd numbered room to avoid the side that faces the other hotel parking lot & it's bright lights.

Room Tip: Rooms on the odd side are darker at night.
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank sammowhammo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murfreesboro
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 15, 2012

Our stay here was the first day of our vacation. We were planning on visiting the Space Center the next day before going on to Fl for a week. At about 3:00am, the fire alarm went off, very very loudly in our room. My kids woke up screaming at the top of their lungs. We went outside where someone had told us that this event had happened the night before also. When the fire trucks came and we were all allowed back in, the alarm was still going off. The night desk worker said it would be going off at least for another 15 minutes until the maintenance man got there to change the sensors. The fire trucks came at least two more times that we know of. My kids were begging me to sleep in the car because of all the commotion. We ended up having to check out at about 4:30 and going to another hotel. My kids nerves were shot though and could not go to sleep. It took at least 3-4 days of our vacation for their nerves to settle down and for them to be able to sleep without being afraid the alarm would wake them up. This was our second time staying at this hotel overall, but, we will not stay here again. We were given a refund on the room but that doesn't cover how the rest of our trip was affected. If this had happened the night before, they should have made sure it would not happen again.

Stayed July 2012, traveled with family
Helpful?
2 Thank Laura1220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheyenne, Wyoming
Level Contributor
86 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed June 21, 2012

All of the staff tried very hard to make our stay as relaxing as possible. Our trip had issues and they tried to do whatever they could to help keep us going.

Unusual and much appreciated.

  • Stayed June 2012
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank akrsouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eastaboga
Level Contributor
84 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed May 29, 2012

The room was clean and well appointed. The hotel staff was friendly. They upgraded our room to a suite because our original room had not been cleaned by hotel staff yet (odd, since we checked in after 7:00 pm)----we were given a key and entered the room to discover a crumpled bed, full trash cans, etc. They were very apologetic and took immediate action to make sure we were satisfied. It was an oversight on their part, but in no way reflects negatively on my opionion of the stay. Things like this happen from time to time---they handled the situation very well and promptly, so no worries! It is literally within a stone's throw of the Huntsville Space Center. Overall, I was pleased with the stay.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Kristy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Huntsville/Space Center

Property: Hilton Garden Inn Huntsville/Space Center
Address: 4801 Governors House Dr SW, Huntsville, AL 35805-3104
Phone Number:
Location: United States > Alabama > Huntsville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Huntsville
#10 Business Hotel in Huntsville
#12 Family Hotel in Huntsville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Huntsville/Space Center 3*
Number of rooms: 101
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Huntsville/Space Center hotel, conveniently located off Interstate 565 and less than one mile from the U.S. Space & Rocket Center, Huntsville Botanical Gardens, the University of Alabama-Huntsville and the main gate to Redstone Arsenal. Business travelers will enjoy our Huntsville hotel being close to Cummings Research Park as well as a variety of shopping and dining options at Bridge Street Town Center. Companies with offices near our hotel include Boeing, Telcordia, Lockheed Martin, Raytheon and Northrop Grumman. This hotel has two event rooms totaling 1,150 sq. ft. that can be divided for smaller functions. Hold a meeting for 10 potential clients in our Apollo Boardroom or a reception for 90 guests in our Saturn Room. Ask our banquet staff for catering suggestions. Select from 101 guest rooms and suites, featuring two queen-sized beds or one king-sized adjustable Garden Sleep System(R) bed. Each room is furnished with a TV, a microwave, coffeemaker, and refrigerator. Stay connected to family and colleagues via complimentary WiFi. Order evening room service or dine at the Great American Grill restaurant. Unwind with a drink from the Pavilion Lounge on the patio or a workout in the pool or fitness center. ... more   less 
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Also Known As:
Hilton Garden Inn Huntsville/Space Hotel Huntsville
Hilton Huntsville
Huntsville Hilton

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