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“Ridein to the Rocket City”

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Quality Inn & Suites Huntsville
Ranked #25 of 53 Hotels in Huntsville
Azle, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Ridein to the Rocket City”
Reviewed June 20, 2014

As part of our return trip from North Carolina on motorcycles, we made our way down to Huntsville Alabama. The riding group found the hotel very nice and accommodating to our small group of riders. The hotel was clean and the breakfast was fresh and very good.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank L H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW PLUS R, Manager at Quality Inn & Suites Huntsville, responded to this review, June 23, 2014
I hope you had a very nice motorcycle tour and it must be very interesting and thrilling. I have never had a long Harley bike ride so if you can please give me a small Harley ride I would really appreciate it aswell. best western is the major brand that also supports Harley motorcycle. thank you for staying with us and we are always on top when it comes to our guests and especially loyal guest like you. once again thank you and hope you take more motorcycle tours and come stay with us again

thank you
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183 reviews from our community

Traveler rating
    70
    58
    28
    15
    12
See reviews for
64
30
14
53
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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  • Any
English first
LOUISVILLE, United States
1 review
Reviewed June 2, 2014

Staff was rude, especially the Indian woman! she will embarass you in front of other guests and ask for your room number over and over again! Also, told us the pool would be ready and it wasn't! The maid on the third floor, on that weekend, was very nice however.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW PLUS R, Manager at Quality Inn & Suites Huntsville, responded to this review, June 23, 2014
mr james I would like to apologize on behalf off one off my staff which is not at all acceptable. I know how you feel and am really sorry and I have personally spoken with that person and she admitted it was her bad aswell and she apologized to me aswell. she had mentioned her having a really bad day but still that was not an excuse. mr. james if you would please give us another chance and I would personally make your breakfast for you and like always our guests is our #1 priority. once again I am really sorry that this even happened.
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Oakland
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 26, 2014

Very nice hotel! Samantha at the front desk greeted us with a smile and provided us with great service. Our room was spacious and clean. The location was perfect and there are several really good restaurants within walking distance.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Betty H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW PLUS R, Manager at Quality Inn & Suites Huntsville, responded to this review, May 29, 2014
hey Mrs. betty i am glad that your stay was upto your satisfaction which is what my entire staff is all about. taking care off the guests and to make them feel at home after long day off work or fun while in town. our location and especially our large rooms is what makes us stand out than other hotels in the area. thank you for staying with us and hope to see you in the future.
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Moody, United States
1 review
Reviewed May 9, 2014

The king bed was very uncomfortable and not enough pillows. The sides were sloped toward the floor. You had to sleep 18 inches off either side to keep from feeling like you were falling off. There were only 4 pillows on the bed and their size was about 12 inches by 18 inches. The pillow situation was very unpleasant. The pillows NEED to be much larger.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Cynthia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW PLUS R, Manager at Quality Inn & Suites Huntsville, responded to this review, May 20, 2014
hey cynthia l. i would like to apologize about your recent stay not quite your way. all off our mattress are brand new from serta which provides the best hotel mattress and are only 3 months old. we will contact serta to see if they can see any problem with that set and go from there. we have been getting good reviews on good bed set ever since they were changed. best western
requiers only 4 pillows on king bed and let me tell you this best western has 1 off the best pillows in hotel industry.
thank you very much for your time.
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Marietta, GA, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 4, 2014

This Best Western Plus is clean, very comfortable and convenient to most everything in the Huntsville area. A lot of restaurants within walking distance and on a main street. The beds are wonderful and the tv offerings excellent. Breakfast is lacking somewhat with the offering of a rather questionable "omelet." However, the staff is excellent and always accommodating. Parking is free and all spaces are within reasonable distance from the main or side entrance. Would recommend this facility to anyone.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Gail C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW PLUS R, Manager at Quality Inn & Suites Huntsville, responded to this review, May 6, 2014
our hotel is all about clean, clean and more clean which is our #1 priority with our entire staff. dont know why you did not like our omelet which we rotate them with cheese omelet and western omelet. i will certainly check into that to see what had happened with our lovely omelet. glad that you liked everything else about our hotel.

thank you
dhaval
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Raleigh, North Carolina
Level Contributor
132 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed April 23, 2014

One of the first things I do when I enter a hotel room is pull back the shower curtain. Dirty showers with mildew are just an absolute no for me. I am a Best Western Gold Member and have been to several best westerns in the southeast, northeast, and heading into the Midwest. I have always been impressed and relieved at the cleanliness of the showers. The room here was nicely appointed and clean. As always the beds were very comfortable and I love the extra pillows. The hotel has a secure entrance, meaning you have to swipe your room key to get the sliding doors to open into the lobby. The location of the hotel is great. It is in a shopping center area on it's side of the street and one directly across the street. Lots of places to eat including the Mexican restaurant across the street (Rosa's? Rita's? Rosalita's?) with great food, great service, and great ambience. They do provide complimentary continental breakfast but that left something to be desired. The room faintly smelled of old cigarette smoke despite being a non-smoking room. We arrived too late and too tired to make this an issue but it is a trend I have experienced across many best westerns. It can be very irritating to someone that is sensitive to cigarette smoke.

  • Stayed April 2014, traveled with family
    • Value
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Helpful?
1 Thank traveler958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW PLUS R, Manager at Quality Inn & Suites Huntsville, responded to this review, April 25, 2014
thank you for your review. sorry you had to see the dirty shower curtain in your room which is very rare because they are washed on regular basis. we are glad that you did like our brand new serta beds and the location off the hotel. hope to see you in the future
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Dayton, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 11, 2014

I am very concerned about cleanliness and bugs. But this hotel met all of my concerns. My husband and I stayed there for 8 nights because of a relative being in the hospital. The beds were comfortable and there was always hot water! The owners were very accommodating and gracious and the housekeeping staff were always helpful. I realize I am contradicting other reviews so maybe we had one of the renovated rooms.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank grammie16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW PLUS R, Manager at Quality Inn & Suites Huntsville, responded to this review, April 13, 2014
our staff will be very glad to hear good from the hard work. we have always told bugs when we see them outside where they belong, that this is not their house and they cannot stay with us never, so our knox pest control team makes sure bugs dont belong at our property and it never have and never will. thank you for your kinds wordsit sure does makes us proud off our entire team.
thank you.
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Additional Information about Quality Inn & Suites Huntsville

Property: Quality Inn & Suites Huntsville
Address: 6200 Torok Cir, Huntsville, AL 35806 (Formerly BEST WESTERN PLUS Rocket City Inn & Suites)
Phone Number:
Location: United States > Alabama > Huntsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Huntsville
#20 Business Hotel in Huntsville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Huntsville 2.5*
Number of rooms: 62
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Also Known As:
Best Western Plus Rocket City Inn And Suites
Best Western Plus Rocket City Hotel Huntsville
Best Western Huntsville
Huntsville Best Western

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