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“Huntsville, AL”

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Quality Inn & Suites Huntsville
Ranked #27 of 53 Hotels in Huntsville
Marietta, GA, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Huntsville, AL”
Reviewed May 4, 2014

This Best Western Plus is clean, very comfortable and convenient to most everything in the Huntsville area. A lot of restaurants within walking distance and on a main street. The beds are wonderful and the tv offerings excellent. Breakfast is lacking somewhat with the offering of a rather questionable "omelet." However, the staff is excellent and always accommodating. Parking is free and all spaces are within reasonable distance from the main or side entrance. Would recommend this facility to anyone.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Gail C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW PLUS R, Manager at Quality Inn & Suites Huntsville, responded to this review, May 6, 2014
our hotel is all about clean, clean and more clean which is our #1 priority with our entire staff. dont know why you did not like our omelet which we rotate them with cheese omelet and western omelet. i will certainly check into that to see what had happened with our lovely omelet. glad that you liked everything else about our hotel.

thank you
dhaval
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184 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Raleigh, North Carolina
Level 6 Contributor
132 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed April 23, 2014

One of the first things I do when I enter a hotel room is pull back the shower curtain. Dirty showers with mildew are just an absolute no for me. I am a Best Western Gold Member and have been to several best westerns in the southeast, northeast, and heading into the Midwest. I have always been impressed and relieved at the cleanliness of the showers. The room here was nicely appointed and clean. As always the beds were very comfortable and I love the extra pillows. The hotel has a secure entrance, meaning you have to swipe your room key to get the sliding doors to open into the lobby. The location of the hotel is great. It is in a shopping center area on it's side of the street and one directly across the street. Lots of places to eat including the Mexican restaurant across the street (Rosa's? Rita's? Rosalita's?) with great food, great service, and great ambience. They do provide complimentary continental breakfast but that left something to be desired. The room faintly smelled of old cigarette smoke despite being a non-smoking room. We arrived too late and too tired to make this an issue but it is a trend I have experienced across many best westerns. It can be very irritating to someone that is sensitive to cigarette smoke.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank traveler958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW PLUS R, Manager at Quality Inn & Suites Huntsville, responded to this review, April 25, 2014
thank you for your review. sorry you had to see the dirty shower curtain in your room which is very rare because they are washed on regular basis. we are glad that you did like our brand new serta beds and the location off the hotel. hope to see you in the future
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Dayton, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 11, 2014

I am very concerned about cleanliness and bugs. But this hotel met all of my concerns. My husband and I stayed there for 8 nights because of a relative being in the hospital. The beds were comfortable and there was always hot water! The owners were very accommodating and gracious and the housekeeping staff were always helpful. I realize I am contradicting other reviews so maybe we had one of the renovated rooms.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank grammie16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW PLUS R, Manager at Quality Inn & Suites Huntsville, responded to this review, April 13, 2014
our staff will be very glad to hear good from the hard work. we have always told bugs when we see them outside where they belong, that this is not their house and they cannot stay with us never, so our knox pest control team makes sure bugs dont belong at our property and it never have and never will. thank you for your kinds wordsit sure does makes us proud off our entire team.
thank you.
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Fremont, OH, United States
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 19, 2014

I selected this hotel based on other guest reviews. Rooms are being renovated. The new rooms are excellent. Bed mattress--top notch. We did encounter problems. There was dried toothpaste on the sink counter and hair in the tub and on the sheets. A pretty high "ick" factor. We cleaned it up and were going to stay put. Multiple TV remotes did not work. We thought there might be kids staying above our room - lots of noise. We asked to moved. Carol, at the front desk was a delight. She resolved all our concerns. The second room was renovated. It was super clean. The TV remote still did not work. A replacement was found. The sound transfer between rooms was still a problem. We could hear guests talking and moving in other rooms. It is a good hotel. I would stay here again. Housekeeping needs to be improved.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Walter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW PLUS R, Manager at Quality Inn & Suites Huntsville, responded to this review, April 13, 2014
hey Mr. Walter thank you for your detailed review, we really do appreciate your feedback we are working with comcast on remote issure since best western has cleam remote requirements and cannot use comcast remotes. it makes us feel good that our renovations are over and guests like you are giving us positive feedback on recent renovations. we are always on the look out for kids running down the hallways which creates a lot off inconvenience for other guest and we have taken measures to prevent that off happening. we understand kids are kids and they are enjoying their kids years so we inform their parents upon check in to be considerate off others guests like theirself, but sometimes at the end off the day kids are still kids. sorry that may have caused you any inconvenience and hope to see you in the future. thank you very much MR. Walter.
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Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 17, 2014

The service and room was terrible. Shower not working properly, contents left on the carpet where missed. The beds bent inward as soon as you lay down. They are very worn out. Construction work of hammering walls were disruptive the next morning.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Brandon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW PLUS R, Manager at Quality Inn & Suites Huntsville, responded to this review, February 19, 2014
Mr. Brandon J. sorry to hear that your stay was not upto your standards. yes the mattress were in bad condition, but we have changed all the carpets in rooms and hallways and yes the mattresses have all been changed. we were doing some major renovations for past 3 weeks with all new bedding including mattress, new carpets, new lighting, new granite vanity tops and much more. finally we will be done with renovations as off 2/21/14, which we are very glad off. we are sorry about your stay but i can assure you that this will not be a problem from now on and can make up for it. plz let me know and i will help you anyway possible.
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Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 17, 2014

I have stayed here before and had no issues. However, this time was the worst stay. In the room there was a razor blade left over just sitting on the counter and my 3 year old could have found it before I and things would have had a horrible outcome. There were chips underneath the bed that housekeeping had missed. The chair was dirty it seems as if the room was half clean. Also when running the shower the tub was slow at draining and all the water accumulated. One of the maintenance people came up and just took out the whole stopper and said it was fixed. Sunday morning we hear banging on the walls because they are doing renovations that was not mentioned when we checked in. The hotel keys just stopped working as well and we had them re-keyed. The quality of the bed was poor as well which may be one reason they are renovating. Overall, I will not choose this place to stay again.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank k s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW PLUS R, Manager at Quality Inn & Suites Huntsville, responded to this review, February 19, 2014
first off all would like to apologize for not meeting your expectations. our mattress have been major complain from our guests like yourself and other and we took action and the old mattresss have been changed to all serta brand new mattress, which are top off the line and can assure my guests no one will problem with the new mattress in the future. also yes we were under a major renovations and it is set to be completed in couple days. i can assure you that we will not give you a chance to fail again. sorry once again and look forward for you to give us a another chance and prove that we wlll meet your expectations in the future.

thank you very much
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Uavalde, United States
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 10, 2014

Convenient to eateries and easy access to major routes. They have embarked on a major renovation of rooms, lobby, breakfast area, fitness center. Brand new beds, carpets, Marble/granite amenity area counters, Bathrooms.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Travis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW PLUS R, Manager at Quality Inn & Suites Huntsville, responded to this review, February 13, 2014
thank you very much and yes we cant wait till all off the renovations are done, and hope to see you in the future.
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Additional Information about Quality Inn & Suites Huntsville

Property: Quality Inn & Suites Huntsville
Address: 6200 Torok Cir, Huntsville, AL 35806 (Formerly BEST WESTERN PLUS Rocket City Inn & Suites)
Phone Number:
Location: United States > Alabama > Huntsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Huntsville
#20 Business Hotel in Huntsville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Huntsville 2.5*
Number of rooms: 62
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Also Known As:
Best Western Plus Rocket City Hotel Huntsville
Best Western Plus Rocket City Inn And Suites
Best Western Huntsville
Huntsville Best Western

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