I agree W/ an EARLIER GUEST about SAGGING Mattresses. CleanBUT SHOWER heads allow only a tickel.Phone lines to desk never worked or WERE ALLOWED to work.Every day given staine (BROWN & YELLOW) face towels(.Front desk appeared t be Polite behine MY back. They stated to SW CUST SERV that I lied about face towels.Picked HOTEL based upon star & award rating.MGR -Michael Patel never spoke w/me REFUSED to address the ELEVEN ISSUES we experienced weekend of family wedding in town.No HBO AS ADVERTISED.Angel,Front Desk insulted me in lobby after I wished to file complaints of our treatment.Nite front desk stated I would be given a credit by morning front desk stated no credit would be given due to us booking thru Southwest site which uses orbitz. If I knew this booking was done thru orbitz I WOULD NEVER HAD made RESERV.orbitz does not back up customers. Experienced this years ago.I ran into Mgr in elevator and he denied being mgr. we met him upon check in (I guess we all look alike to him.Didn't remember we had met him.)I knew from that point my issues would never be addressed or settled.I WILL NEVER STAY AT A BEST WESTERN AGAIN or book thru southwest hotels again!We paid /$176 EASTER WKEND. I should have stayed at LaQuinta, Quality Inn,Comfort Suites,Staybridges, etc down the street and saved over $100 with better amenties abd service.The hostess in breakfast rm great service.Towel racks broken. Be carefull hotel advertised mini suites but room was only a 2bed reg rm with minif frig and plain plastic bathroom.Nothing PLUS!Will return to laQuinta more room for your money and always 2 separate rooms.Ask to see your actual rm before signing anything.I hope travlers take my advice & save there money & go someplace else. Traveler right-when using air/fan in room FOUL SMELL comes into room (described as urine smell) found trash & receipts from previous guest under bed never vaccumed I guess?Anytime I had problems w/stay @ other hotels - no problem with given refund/credit or correcting the problem.Cust serv w/SW would not allow me to file complaint to take it to another level higher than cust serv agent.RYANS restuarant & WEDDING BEST PART OF TRIP!I I am awaiting a call back fromthe Omega hotel group,256.325.0782 who is in charge of this particular property.Will update if I a allowed too?
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- Also Known As:
- Best Western Plus Rocket City Inn And Suites
- Best Western Plus Rocket City Hotel Huntsville
- Best Western Huntsville
- Huntsville Best Western