We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! You come to us for reviews — now you can book your hotel right here on TripAdvisor.

“Nice location, enjoyable stay.” 4 of 5 stars
Review of Quality Inn & Suites Huntsville

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Quality Inn & Suites Huntsville
Ranked #23 of 55 Hotels in Huntsville
Tampa, Florida
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice location, enjoyable stay.”
4 of 5 stars Reviewed August 19, 2012

The hotel is in a super convenient central location near lots of shopping, restaurants, and close enough to the highway to make getting around town very easy. The room was large with comfortable beds, a large flat-screen TV, and free WiFi. It also included a microwave and refrigerator which made having food on hand nice and easy. The staff was very friendly and helpful. The free breakfast in the morning had a decent selection including hot foods and pastries. Of course it wasn't gourmet quality, but it was definitely filling and decent. Our only complaint was that the room smelled a bit musty, but it was easily remedied once we turn the air conditioning on. If we come back to Huntsville we would certainly stay here again.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Rach0626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwrocketcity, Manager at Quality Inn & Suites Huntsville, responded to this review, December 14, 2012
Thank you so much for your feedback! Our staff is pleased to have been helpful in making your stay as nice as possible. We would like to apologize for the smell in your room and apologize for any inconvenience that it may have caused you. It is our goal to constantly improve our property in every way possible. It is because of feedback such as yours, we are able to do so and we thank you for your patronage.

Slash Patel and the Rocket City Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

175 reviews from our community

Traveler rating
    67
    55
    28
    14
    11
See reviews for
60
30
14
49
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
North Beach, Maryland
Level Contributor
39 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 30, 2012

This is pretty much what you expect from Best Western. Clean, friendly, efficient.
There is a complimentary breakfast but I'd suggest you don't count on it too much if you plan on a late lunch. :)
Room was very comfortable and free wi-fi internet access was very welcome.
All in all a pleasant experience and, if I was in the area again, I'd stay there.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Dube C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwrocketcity, Manager at Quality Inn & Suites Huntsville, responded to this review, December 14, 2012
Thank you so much for all of your feedback! As a part of the Best Western brand, we strive to not only meet their expectations but exceed them. Feedback from our patrons is the best way for us to ensure we are meeting our customers needs and to find ways to improve our property, We appreciate your business and look forward to your next stay!

Slash Patel and the Rocket City Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clarkston, Michigan
Level Contributor
84 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 30, 2012

I stayed at this hotel while on a business trip. The hotel was ok. There was a large rust spot on the floor of the bathtub, but other than that it was clean and reasonable. Close to many restaurants and Redstone Arsenal.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Jill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwrocketcity, Manager at Quality Inn & Suites Huntsville, responded to this review, December 14, 2012
Thank you for your feedback! We would like to thank you for bringing this issue to our attention and apologize for any inconvenience it may have caused you. Because of your feedback, we made this a priority and have greatly improved this issue. We would like for you to come and enjoy another stay with us the next time you are in Huntsville in hopes that we may exceed your expectations. Again we thank you for your business and apologize for any inconvenience.

Slash Patel and the Rocket City Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, Mississippi
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 26, 2012

Stayed here during son's visit to Space and Rocket Center and it was fabulous. Staff was friendly and everyone we ran into said hello and asked how everything was for us. A little concern like this goes a long ways on our stays. Breakfast was pretty good, although we didn't get to eat it everyday we were there. Close to the Rocket Center and lots of restaurants which was a plus since we are not familiar with the area. Front Desk staff was also very helpful in some recommendations. Overall our stay was comfortable and we will stay here next time we are in town.

Room Tip: all the rooms have fridge and microwave so bringing back leftovers from restaurants was great.
See more room tips
  • Stayed June 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank msu913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwrocketcity, Manager at Quality Inn & Suites Huntsville, responded to this review, December 14, 2012
We are so pleased that you and your son enjoyed your stay with us while experiencing space camp! Our staff looks forwards to accomodating all of our patrons needs during their stays here and are so happy they met yours. We look forward to seeing your family the next time you are in town! Thank you so much for your patronage and for your feedback!

Slash Patel and the Rocket City Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
50 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed May 7, 2012

Filthiest hotel room I have ever seen. Housekeeping was only doing minimal cleaning, The clock radio, the door, and several other surfaces had stains from food slopped on them. I would have changed rooms, but this was already my second room and it was late.

I was awakened twice during the night when someone attempted to enter my room (I thought it was just drunk hotel guests confused and had the wrong room number). It turned out that the negligent hotel staff had failed to note my room change, and they were attempting to give other people my room (fortunately I had the deadbolt engaged). This became clear the following day when a person unlocked my door and walked in with luggage in hand (didn't have the deadbolt engaged that time). He went away apologetic. The hotel management response was to visit my room moments later and accuse me of overstaying my reservation (which I certainly had not). Once the situation was understood, I received an "I'm sorry" and "I'm so embarrassed". No attempt otherwise was made by the hotel management to rectify or improve the situation - not even clean the filth from the room! Just an excuse that the housekeeper was causing them problems.

After leaving, I left feedback at the Best Western site. I finally got an email from the general manager. It was a form letter, the manager didn't even feel that it was worth a few seconds of his time to address anything specific. His apology was simply his standard line:
"I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you."

Not exceeding my expectations??? The man is utterly clueless. He offered a small Best Western gift card, not even equal to a single night stay. I refused - based upon this stay, I am concerned about the quality of management at any Best Western.

My horrible stay at this hotel was only surpassed by the general manager's incompetent response and lack of concern.

In case you are wondering why I didn't leave and stay elsewhere initially... if the room hadn't been prepaid, I would have left without ever staying in this hotel.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank SGillinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwrocketcity, Manager at Quality Inn & Suites Huntsville, responded to this review, December 14, 2012
We would like to apologize for your last stay at our hotel. As we are under new management, things have drastically changed for the better and hope you would consider giving us another chance the next time you are in town. Thank you very much for your feedback as we can always learn and improve our property from our customers!

Slash Patel and the Rocket City Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sevierville, Tennessee
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed April 26, 2012

This Best Western appears to be relatively new and is fairly nice. The rooms are pretty standard for Best Western. I didn't find any reason to complain about mine. It's nice that it has a big flat screen television and the windows open all the way, which I like. Also, the hotel is in a great location because it's near the space center and there is a remarkable commercial district around it. There are all kinds of restaurants, shops and other businesses within walking distance.

What's the bottom line? Unless you're really unlucky, this won't be the best hotel you ever stay at. Unless you're very lucky, it also won't be the worst. It's a nice, affordable option close to a lot of things in Huntsville.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank dofmars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwrocketcity, Manager at Quality Inn & Suites Huntsville, responded to this review, December 14, 2012
Thank you so much for all of your feedback! We strive to take all of your comments to heart and use them to improve. As we are under new management, we hope you will allow us to show you all of our improvements the next time you are in town. Again we thank you for your feedback and patronage!

Slash Patel and the Rocket City Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rocklin
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 22, 2012

I came at midnight and was taken to my room and the first room had a huge stain on the blanket. Asked for another room and that one had stains too! I was so exhausted I had no choice but to sleep there. I had nightmares throughout thinking bugs were crawling on me. I was not offered a discount. I checked out and rolled my bag across the way to the place across the street and it was awesome in comparison.

  • Stayed May 2011, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank lj W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwrocketcity, General Manager at Quality Inn & Suites Huntsville, responded to this review, April 24, 2012
Traveling Guest,

Although we do strive to exceed guest expectations in every aspect of our services to you, we were unable to do that and would like to apologize for the inconvenience you experienced. Every feedback is important to us and it helps us to improve on our service level for important guests such as yourself. Once again, I do apologize in hopes that we will see you again and provide a better experience on your next visit.

Thank you
Kru Patel and the Rocket City Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Huntsville hotels
1.7 mi away
Sleep Inn & Suites Huntsville
Sleep Inn & Suites Huntsville
#14 of 55 in Huntsville
4.5 of 5 stars 244 reviews
0.1 mi away
Comfort Suites Huntsville
Comfort Suites Huntsville
#21 of 55 in Huntsville
4.5 of 5 stars 126 reviews
1.7 mi away
Comfort Inn Huntsville
Comfort Inn Huntsville
#19 of 55 in Huntsville
4.5 of 5 stars 99 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
Hampton Inn Huntsville
Hampton Inn Huntsville
#4 of 55 in Huntsville
4.5 of 5 stars 461 reviews
3.3 mi away
Econo Lodge Inn & Suites
Econo Lodge Inn & Suites
#40 of 55 in Huntsville
3.0 of 5 stars 32 reviews
8.9 mi away
Microtel Inn & Suites by Wyndham Huntsville
Show Prices
Show Prices
Show Prices

Been to Quality Inn & Suites Huntsville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn & Suites Huntsville

Property: Quality Inn & Suites Huntsville
Address: 6200 Torok Cir, Huntsville, AL 35806-1783 (Formerly BEST WESTERN PLUS Rocket City Inn & Suites)
Phone Number:
Location: United States > Alabama > Huntsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Huntsville
#20 Business Hotel in Huntsville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Huntsville 2.5*
Number of rooms: 62
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Travelocity, Hotwire, Hotels.com, Choice Hotels, Priceline and Orbitz so you can book your Quality Inn & Suites Huntsville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Rocket City Inn And Suites
Best Western Plus Rocket City Hotel Huntsville
Best Western Huntsville
Huntsville Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing