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“Newer Hotel with Cheap Towels in Downtown Huntsville” 4 of 5 bubbles
Review of SpringHill Suites Huntsville Downtown

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SpringHill Suites Huntsville Downtown
Ranked #11 of 53 Hotels in Huntsville
Certificate of Excellence
Ann Arbor, Michigan
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Newer Hotel with Cheap Towels in Downtown Huntsville”
4 of 5 bubbles Reviewed February 17, 2014

I just completed a two-night stay in snowy Huntsville, Alabama at the Marriott Springhill Suites downtown, and overall, it was pretty nice. The hotel appears to be a newly constructed building on the edge of downtown. It's located in a strange, open area of downtown, but it seemed safe, and was conveniently located for getting around town and to and from the airport.

The hotel has some nice amenities, including a fitness center, outdoor pool (which looked like a skating rink during my visit!), outdoor patio with fire pit, small bar area, snack / gift shop, ample parking, and a pretty decent breakfast.

The "suites" are well designed and plenty large, with a living room area including a comfortable sofa and kitchenette with mini-fridge and micro, and the sleeping area with desk, retractable glass half-wall and a rotating flat-screen TV in-between. The bathroom is conveniently split into two, with lavatory / sink and a separate stand-up shower and counter sink, each with sliding pocket doors.

Furnishings and design are modern and well done, with plenty of light. The HVAC comes from an in-wall, below-the-window unit, but is relatively quiet and is controlled by an electronic thermostat on the wall.

Everything is still in very good shape, and overall, the room was clean when I arrived (although a couple small pieces of trash hadn't been emptied from one of the trash cans). Two other small complaints here though - the bed was initially comfortable, but ended up being quite soft for my liking (I recognize this is completely a personal preference thing); and the towels were very small and quite thin - really cheap feeling for an otherwise nice room.

The staff were all very friendly, professional and helpful, and the check-in / - out process was smooth and quick.

So, overall, I would recommend this downtown Huntsville hotel - just hope they level-up a couple of the in-room amenities to match the rest of the quality of the hotel.

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Traveldogg18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy S, General Manager at SpringHill Suites Huntsville Downtown, responded to this review, February 26, 2014
Dear Kevin,

Thank you for taking the time to complete the online review and sharing your experiences with the us. You indicated in your response that the room linen was unsatisfactory. We do not make excuses, and we take these valued feedback responses and correct issues immediately. We have made this a top property and have replaced the bath linen throughout our property. Please accept our sincere apology for the inconvenience you have experienced. We take great pride in ensuring our guest's satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

Please be assured that we are taking immediate corrective steps to avoid such problems in the future. Please contact me directly when you are ready to make your next reservation and I will ensue your stay is perfect here at the SpringHill Suites Huntsville Downtown. This opportunity will provide us the feedback and training necessary to become the best in the industry.

Best,

Randy Shoe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

364 reviews from our community

Traveler rating
    219
    98
    32
    7
    8
See reviews for
102
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • Any
English first
Athens, Alabama
Level Contributor
5 reviews
3 hotel reviews
5 of 5 bubbles Reviewed February 16, 2014

Great location in the downtown area with free onsite parking (well lit and safe). Lobby, public areas, sleeping room and fitness center were all very clean, modern and well appointed. Nice outdoor fire pit with seating off the lobby. Front desk staff and housekeeping were cordial and accommodating. Our room was spacious with generous seating and plenty of work space including a mini fridge, microwave, coffee maker and safe. Beds (double/double) were both clean and very comfortable. The split bathroom included a large vanity and excellent shower. Easy access to I565 and the Parkway. Would recommend to fellow travelers needing affordable accommodations in the heart of downtown Huntsville.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ocline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy S, General Manager at SpringHill Suites Huntsville Downtown, responded to this review, February 17, 2014
Dear Ocline,

Thank you for taking the time to complete the TripAdvisor review. We are delighted that your stay with the SpringHill Suites Huntsville Downtown was enjoyable and a (5) out of (5).

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Best,
Randy Shoe
randy.shoe@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed February 12, 2014

We headed into Huntsville for the DaVinci exhibit and needed a place to stay. This hotel was great. The rooms and lobby were clean. We were on the 5th floor and the sunset view from the room was a nice treat. Johnny checked us in quickly and efficiently. The wi-fi worked with no problems as did our room keys! Every staff person we ran into from Johnny to the guy delivering additional towels and blankets to the woman keeping up with the breakfast bar was happy, made eye contact, smiled, and greeted us appropriately.
Only small kids should stay on the pull out sofa bed - the springs in the thin mattress are quite uncomfortable. The road noise through the closed window, even on the 5th floor, was loud. Worked as 'white noise' for me but others may be bothered by it. The grout in the shower could use a deep cleaning - starting to turn black in places. Glad for the extra towels - the shower dumps a lot of water on the bathroom floor.
Breakfast was delicious, the oatmeal bar was perfect and I liked being able to add my favorite toppings. The kids favorite was spreading Nutella on some super sized strawberries. Everyone enjoyed the potatoes. Breakfast was rounded out with pasteries, cereal, scrambled eggs, bagels,bacon,apples, bananas, cantaloupe, cheese and ham slices, toast, waffles, yogurt, greek yogurt, milk, coffee, tea, and 3 or 4 juices.
Overall I would most certainly stay here again!

Green Features: If you can re-use your towels, please hang them up!
  • Stayed February 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AtlantaClaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy S, General Manager at SpringHill Suites Huntsville Downtown, responded to this review, February 13, 2014
Dear AtlantaClaire,

Thank you for taking the time to provide us feedback on your recent experience. We are delighted that your stay with the SpringHill Suites Huntsville Downtown was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

We want to ensue your stay is perfect here at the SpringHill Suites Huntsville Downtown. These areas of opportunity that you have indicated will provide us the feedback and training necessary to become the best in the industry.

If you would like to discuss your experience further, please feel free to contact me directly. Once again, we hope you will allow us an opportunity to provide you with exceptional services in the future.

Best,
Randy Shoe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
446 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed February 6, 2014

good location if you want to stay in the downtown location
the hotel is very clean and new
the rooms are the new Springhill suites design and have nice furnishings
I would recommend but a little pricey

  • Stayed February 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank billreedred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy S, General Manager at SpringHill Suites Huntsville Downtown, responded to this review, February 17, 2014
Thank you for taking the time to complete the TripAdvisor review. We are delighted that your stay with the SpringHill Suites Huntsville Downtown was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Best,

Randy Shoe
randy.shoe@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed December 31, 2013

We had reservation for two nights at this hotel for December 28th and 29th. When we arrived at 3:00 p.m. to check in we were informed that the hotel did not have rooms, when we told them we had a reservation they informed us that our room was not available, but would be ready in about 30 minutes. We waited for more than an hour and still no room was ready. Needless to say we went to another hotel and had no problem locating a room even without a reservation. The staff was very unprofessional and did not offer any explanation as to why the rooms were not cleaned and ready after the assigned check-in time. I will not recommend this hotel or stay here in the future.

  • Stayed December 2013, traveled with family
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank ERLO2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
2 reviews
5 of 5 bubbles Reviewed December 24, 2013

Everyone here was amazing. My stay could not have been better. Customer service, cleanliness, and breakfast were all over the top. I will definitely stay here when visiting Huntsville from now on!!!!!

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rollingstone0203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 23, 2013 via mobile

Nice hotel- rooms are lovely! Sleek and modern. Staff is extremely welcoming. Only downside- not really close to many restaurants. I think the area is going through a renaissance, so maybe there will be in the near future.

  • Stayed November 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank eartone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Huntsville Downtown

Property: SpringHill Suites Huntsville Downtown
Address: 745 Constellation Place Drive SW, Huntsville, AL 35801
Phone Number:
Location: United States > Alabama > Huntsville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Huntsville
#6 Business Hotel in Huntsville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Huntsville Downtown 3*
Number of rooms: 149
Reservation Options:
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Also Known As:
Springhill Suites Huntsville Downtown Hotel Huntsville

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