As someone who uses TripAdvisor extensively when I travel, I have high expectations of the top-rated hotel or restaurant in any city. I was surprised to see a Sleep Inn rated so high, but I've learned over the years to trust the rankings. This particular trip, I was highly disappointed.
First, let me be clear that this hotel isn't bad. My room was clean. The service was fine. The wireless Internet is free. I slept okay. The breakfast spread was a normal hotel breakfast spread - bagels, pastries, waffle-maker, eggs, bacon, and biscuits. All-in-all, everything was at least average.
But that's all it was. There was nothing that stood out or made this hotel "special." When I travel, I hope to sleep in a bed more comfortable/luxurious than my bed at home. This one certainly was not. Even simple things, liking having Splenda available for the coffee were overlooked. There also wasn't any coffee or water available throughout the day, which several other chains offer.
My biggest complaint is the fitness center, or lack thereof. It's listed as an amenity, but should hardly be considered one. There were only three exercise machines: a treadmill, a stationary bike, and an elliptical machine. No weights of any kind! I started on the treadmill but it was broken. I then moved to the elliptical machine, but it was broken as well. At this point, I was frustrated and didn't try the bike.
So that this doesn't seem all negative, I will say that I appreciated the value this hotel offered. Compared to other hotels in the area, it was significantly cheaper. But if I ever travel through Huntsville again, I'll look somewhere else.
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