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The Westin Huntsville
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Reviews (511)
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All reviewsmovie theaterbridge streetseparate tuboutdoor mallstores and restaurantsbusiness hotelgreat shoppingomelet stationhotel is beautifulroom keyrooms are nicebed was very comfortableworkout roomoutdoor poollobby areaspace museumhousekeeping staff
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Reviewed February 10, 2014

My husand, dog, and I enjoyed a great night at the Westin Huntsville. Our room was large, clean, and well-appointed with everything we needed. The heavenly bed and pillows provided a great night's sleep and our dog's heavenly bed was soft as a cloud. The small bar was great for a quick drink and a nightcap later. The breakfast buffet was very good with fresh fruit, scrambled eggs, an omelet station, French toast, cereal, bisuits, muffins, bacon, sausage, etc. We self-parked in the huge open parking lot and that worked fine. The staff responded quickly to all requests and were exceptional. The outdoor mall is situated in the same complex as the hotel with some nice stores. The location on Bridge Street was ideal for getting to places in Huntsville.

Room Tip: We were on the 3rd floor and our room was fine. Our room key had to be inserted in the elevator slot to get to our floor.
  • Stayed: February 2014, traveled as a couple
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Thank DogRiverLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gosia S, Manager at The Westin Huntsville, responded to this reviewResponded February 11, 2014

We would like to thank you for your “Great Stay” review. It is wonderful to know that your family, including your dog had a relaxing and memorable stay. We will share your comments with our staff members so they can feel proud how their hard work had translated to another wonderful stay. We are looking forward to your next visit. Greetings from all of us!

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Reviewed February 6, 2014

Given the size of Huntsville as a city, The Westin is the premier hotel. The Westin is a great relatively new 4 star property. I rated it 5 stars because the staff is exceptional. Staff is very friendly and eager to assist you with your needs. They all are respectful and even call you by name. Rooms are clean and modern. Overall, I found property clean and tidy, especially in the common areas. Food is really good in terms of taste and preparation. But if you are looking for a "foodie" lovers experience, then you will have to travel downtown.

Location is a key factor. The hotel is nicely situated in an outdoor upscale multiplex lifestyle outdoor mall with some decent shops and restaurants. Parking can be a bit hairy as the Westin shares the lot with the movie theater and other stores.

The Westin caters to mostly business travelers as well as vacationing families. Outdoor pool is nice and clean.

We stayed here for 3 weeks August 2012 and had an overnight stay recently. I am pleased to see The Westin is still friendly and comfortable.

  • Stayed: October 2013, traveled on business
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Thank IMHO X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gosia S, Manager at The Westin Huntsville, responded to this reviewResponded February 11, 2014

Many thanks for your kind review and 5 starts. We are pleased to hear that you had a superb stay with us. Thank you for complimenting our dedicated staff members who strive to go above and beyond our guests’ needs. The location is indeed excellent with a movie theater next door, shops and restaurants. Thank you again for your kind words towards us. We are pleased to have another fan of our Westin Huntsville family.

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Reviewed January 25, 2014

This is a hotel that my wife and I have visited several times when we want to get away from the kids for the evening and be romantic but not leave town. The staff is always friendly, the location is great because of Bridge Street and it feels comfortable.

  • Stayed: December 2013, traveled as a couple
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1  Thank kfowlkes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gosia S, Manager at The Westin Huntsville, responded to this reviewResponded February 11, 2014

Thank you for choosing the Westin Huntsville to relax and get away for a moment from everyday duties. It is great to know that you found our hotel to take a moment just for yourselves and relax. We all need some quick relaxation from time to time, so I am pleased that our hotel suits you and your needs in that regard. Happy V-Day from all of us!

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Reviewed December 28, 2013

A fairly nice property but rooms were small. Parking is in a huge open parking lot at which you have to compete for nearby parking spots with theater goers. Of course you could always pay $18 per day for valet parking (good luck with that, we never saw a valet, so I suppose you'd walk into the lobby to the desk and ask for someone to park your car??). Had breakfast buffet at the restaurant.....it was okay. NO maid service on first day of stay...we returned to the property at about 9 PM to find our room just as we had left it at 10 AM. I called the desk and was offered to have someone clean our room at this time of night, I declined and asked for fresh towels which were promptly delivered by a housekeeper, who incidentally was the only person who apologized for the oversight even though she was the night housekeeper (that's right, the desk didn't apologize, just asked if we were on the mega green program? or if we had left something on our door....NOT!! Bottom line...nice property, not great, but nice, average restaurant at best, sub-standard service.

  • Stayed: December 2013, traveled with family
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2  Thank JeffKansas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lcozad, Manager at The Westin Huntsville, responded to this reviewResponded February 8, 2017

Thank you for your valuable feedback. We apologize for the these issues and have forward them to the appropriate managers for resolution.

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Reviewed December 28, 2013

We stayed here during the Thanksgiving weekend. We had three rooms to accommodate my husband and me and our grown sons and their wives. I have stayed at the Westin previously and was very happy with everything but we had some problems this time. Two of the three rooms were infested with lady bugs. The third room was so dusty there was a film on all the furniture. One of my sons and his wife were turned away for breakfast on Thanksgiving in the dining room. They were told to go to the Thanksgiving brunch, when all they really wanted was coffee and toast or something small. It was at least 1/2 hour before they were supposed to stay open. One morning I ordered a large pot of coffee from room service, they specifically asked me how many cups I wanted and I asked for two. They delivered a small pot and 1 cup so whatever, we used the paper cup that was in the the room. Upon checkout I noticed that they charged 13 dollars for the coffee and brought up the issue to the young woman at the desk. Well they called the manager to discuss my issue , he apologized for the ladybugs, the dust and the coffee and seemed to think he was making a concession by taking off the 13 charge for one cup of coffee. I do like the location and the beds but I think this hotel needs a lot of work on service. I think the part that bothers me the most is if you have a guest who is spending thousands of dollars to stay in your hotel, maybe you shouldn't question them so much when they complain about an incorrect room service charge. The rooms are also kind of noisy. The man across the hall was apparently renting porn because we could here it on and off for the last two days. Ugh!!

  • Stayed: November 2013, traveled with family
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Thank Karen1656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lcozad, Manager at The Westin Huntsville, responded to this reviewResponded February 8, 2017

Thank you for your valuable feedback. We apologize for the these issues and have forward them to the appropriate managers for resolution.

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