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“My Stay at the Hoover Hampton Inn”

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Hampton Inn & Suites Birmingham-Hoover-Galleria
Ranked #2 of 9 Hotels in Hoover
Certificate of Excellence
Reviewed June 26, 2013

The facilities were excellent and accommodating. The staff was extremely helpful. The continental breakfast was satisfactory. Overall, the experience was excellent. The staff actually went beyond the call of duty to be helpful.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Hampton
1  Thank Catherine1 S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham-Hoover-Galleria, responded to this reviewResponded June 29, 2013

Thank you very much for your recent review of our hotel. We measure our performance via guest feedback and are always glad to learn that we met our guest expectations in service and product levels when we receive comments like yours. We look forward to your next stay with us.

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408 - 414 of 473 reviews

Reviewed June 26, 2013

This hotel exceeded my expectations. The location is safe and it was convenient to shopping and good restaurants. The lobby and the room were clean and beautifully decorated. The room was quiet, the linens were clean but they did not smell too strongly of detergent, the beds were very comfortable. After a full day of playing in a sports tournament, my son and his friend relaxed in the clean pool and whirlpool while I enjoyed the lovely adjacent deck. The breakfast buffet had plenty of healthy selections.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Hampton
Thank Cardinal517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham-Hoover-Galleria, responded to this reviewResponded June 29, 2013

Thank you for your recent review of our hotel. We appreciate guest feedback as it helps us measure our performance and find areas for improvement. We are glad you enjoyed your stay with us and look forward to seeing you agian in the future.

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Reviewed June 11, 2013

Very friendly and as always nice fresh clean room and the beds are so comfy. I enjoy the hot coffee and fresh breakfast with any choice of newspaper to read. The TV usally has a non biased channel of news on and the weather.

  • Stayed: June 2013, traveled solo
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Review collected in partnership with Hampton
1  Thank Kalinda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2013

I was very pleased upon entering the hotel, the staff was friendly and the hotel was very clean and welcoming- coffee available in the entry area as well as cookies. My room had a refrigerator and microwave and the bed over the top. I rested extremely well during my stay as the bed was very comfortable and the covers soft. The staff provided me with a list of nearby restaurants and their own reviews of what was nearby. The area is perfect - near plenty of shopping including the Galleria Mall. Even the morning breakfast which usually is fairly bland when included, was better than average. Overall, a very good stay and would certainly return.

  • Stayed: June 2013, traveled on business
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Thank MaryE3520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham-Hoover-Galleria, responded to this reviewResponded June 29, 2013

Thank you for your recent review of our hotel. We are glad you enjoyed your stay with us and appreciate the positive feedback. We work very hard to meet guest expectations and are always glad to learn we have achieved that goal. Thank you for your comments and we look forward to your next stay with us.

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A TripAdvisor Member
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Reviewed June 6, 2013

See earlier comments about fire alarm and lack of management presence. One manager appeared to be the only employee on site at 8:30 pm time frame when full hotel fire alarm began that took over 1 1/2 hours to resolve. Fire department response (appeared) to only come after a guest inquired of the manager. Manager did not give guests who were evacuated from rooms adequate assurance of his competence in handling the matter. He kept saying I don't know how to make this thing stop, it shouldn't be this hard to fix.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Hampton
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham-Hoover-Galleria, responded to this reviewResponded June 7, 2013

Thank you very much for your recent review of our hotel. We apologize for the fire alarm being activated by another guest and causing an inconvenience for everyone in the hotel. The front desk manager on duty should have handled the situation more professionally and that is something we have since addressed with our entire team. We apologize for the inconveniece but assure you that the situation has been rectified and we do hope that you will give us a try in the future.

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Reviewed June 5, 2013

Hotel is located in a good area with access to interstate and restaurants. The room reserved was not provided. Fire alarm was activated during stay and hotel staff was not able to deactivate the alarm leading one to believe that the training for emergency situations was inadequate. The breakfast provided was sub par compared to most Hampton Inns at which I have stayed.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Hampton
1  Thank Clifton A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham-Hoover-Galleria, responded to this reviewResponded June 7, 2013

Thank you for your recent review of our hotel. Another guest had set the fire alarm off and we apologize for the inconvenience that caused. In the case of an alarm sounding, a thorough serach has to be done before deactivating the alarm and that can sometimes take time. This is in no way an excuse for the alarm not being deactivated sooner and and we have implemented some changes to get employees thoroughly famialrized with these sorts on incidences. Again we appreciate your staying with us and hope you will give us a try again soon.

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Reviewed June 5, 2013

I selected Hampton because I have never had a bad experience that was not fixed/corrected on the spot to my exact satisfaction. I will select Hampton in all my future travel, regardless to the location. All the employees thkes a sincere interest in greeting all guests as well as ensuring their comfort .

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Hampton
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham-Hoover-Galleria, responded to this reviewResponded June 7, 2013

Thank you very muchf for your recent review of our location. Hampton Inn as a brand has always made customer service a priority and we appreciate your comments in regards to service. Thank you again and we look forward to your next visit to our hotel.

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Additional Information about Hampton Inn & Suites Birmingham-Hoover-Galleria

Address: 4520 Galleria Blvd, Hoover, AL 35244-5304
Phone Number:
Location: United States > Alabama > Hoover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Hoover
#3 Business Hotel in Hoover
#4 Romantic Hotel in Hoover
Price Range: $123 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Birmingham-Hoover-Galleria 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
Opening August 2007. ... more   less 
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Also Known As:
Hampton Inn And Suites Birmingham-Hoover-Galleria
Hampton Inn & Suites Birmingham-Hoover-Galleria Hotel Hoover
Hampton Inn Hoover
Hoover Hampton Inn

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