I stayed at this property one night in late December. I must say that the front desk girl that checked me in (Amy) was very accommodating. She gave great customer service and was very professional and friendly. Ken was also nice and helpful. Overall the hotel was fine, especially being newer. There was ample parking and the common areas and lobby were clean. I loved the fact that they had a variety of tv channels as well. My complaint lies with housekeeping. This was just a one night stay over during a vacation trip from Fl. I wanted to try the hotel because it was new. I've stayed at the Hyatt Place down the street as well as the Residence Inn which are also nice. I'm very particular about two things 1. room location (top floor facing parking) 2. room cleanliness. With the usual check in the room was pre-assigned. I asked which way the room was facing and was informed it faced the back. I promptly asked for a room facing the front. I was told that they only had two queens available and she asked would that be a problem since I booked a king. I said no, that was fine since it was only me. I went out to get my luggage since I never check in with my bags due to experience of changing rooms and having to drag luggage back and forth. After bringing my bags up I find out that the room with the two queens only has a very small round table with a straight back chair and barely enough room to fit anything (especially a laptop). So I called back downstairs and asked for a room with a desk. Amy told me that the only rooms with a desk were the kings and she didn't have anymore on that side of the hotel. Fine, what about another floor I asked and she checked to see if anything was available. She then told me since I was a Platinum member she would upgrade me to the king suite with the jacuzzi (which I knew I wouldn't use) on the same floor. She also said she'd bring the keys up so I wouldn't have to come down. Again, I thanked her for being so accommodating. While standing there waiting on the key I looked around the room and went into the bathroom. I was shocked by the amount of very visible hair on the floor around the sink area and behind the toilet near the wall. These were hairs that were at least 6 inchs so they shouldn't have been missed by housekeeping and they weren't from the same person, some were dark and others lighter. I could see at least 10 or 15. I was disgusted and when Amy came up with the key I showed her the hair and she also commented about the amount and said she'd leave a note for the housekeeping supervisor. That was fine cause I was moving to another room down the hall.
I took my luggage in and looked around the new room (especially the bathroom) to make sure everything LOOKED clean then went out to the car to get a few things. Noticed a new woman at the desk on my way out. Went back up and decided to turn down the comforter because I had planned on going to get something to eat and catch a movie down the street to relax after a 5 hr drive. When I pulled the comforter back the sheets seemed a bit too rumpled in the middle for the bed to have been freshly made. Pulled the top sheet back and looked closely in the middle of the very wrinkled fitted sheet and saw several small brownish hairs about a half inch to two thirds of an inch long. Then I pulled the sheets all the way down to the end of the bed and saw several more near the foot. I was totally grossed out and disgusted. Someone had simply pulled the sheets up and spread up the bed without changing the sheets. I immediately went down to the front desk and asked the new girl for some clean sheets. When I approached her she threw a phony smile in my direction and dryly asked if she could help me. I asked her if I could get some clean sheets. She asked me "what room are you in and what kind of bed"? There was someone walking by from housekeeping and she stopped her and asked her to bring me up a flat and fitted sheet for a king bed. I would think she would have asked what the problem was especially when I had only checked in an hour before. When the housekeeping girl from the lobby brought the sheets up she didn't ask if there was a problem or if I needed help or wanted her to change the bed. She simply handed me the sheets and I asked "what about the sheets I'm taking off". She said "leave them in a pile outside your door and I'll come back within the hour and get them". Needless to say, I went out to the movies after stripping the bed and making it up and left the sheets outside the door on the floor. I came back about 3 hrs later and the sheets were still there on the floor. I ate my dinner and went out to my car about 11 PM and the sheets were still on the floor in a pile where I'd left them 5 or 6 hours earlier. The hotel may be new, but the way the housekeepers seem to be going about their duties (or lack thereof) people will choose to spend their money elsewhere. I stay in very nice hotels 3/4 of the year for work and they're usually Marriott properties (Platinum Premier Member) and I'm used to clean accommodations. I don't expect everything to be perfect, but dirty hairy sheets? I don't think so. I for one will not spend my money at this establishment or any other to lie in another person's filth because housekeeping is too lazy to take an extra 15 min to put new sheets on a bed. If they're not changing the sheets, what else aren't they doing in the rooms?
- Official Description (provided by the hotel):
- Enjoy a visit at our 112 new appointed hotel in suburban Hoover, Alabama, close to Riverchase Galleria, one of the largest shopping malls in the Southeast. Enjoy a convenient yet quiet location in Riverchase, a planned business and condominium community on the I-65 corridor to Birmingham, close to corporate offices such as Baxter and Blue Cross Blue Shield. Golfers can choose from a variety of Birmingham courses including Oxmoor, a 54-hole championship caliber course on the Robert Trent Jones Trail. Bring the kids to Alabama Splash Adventures, a family-oriented theme park west of Birmingham. Visit Barber Motorsports, home of North American Porsche Driving School and Barber Vintage Motorcross Museum. All our rooms feature microwaves, refridgerators and coffee makers, WiFi, and flat-screen TVs with premium cable and HD. Refresh in the indoor swimming pool or enjoy a workout in the fitness center. We offer a full service restaurant and bar with daily specials. Need meeting space? we have over 3000 square feet of flexiable meeting space for accomodate any size group. ... more less
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- Also Known As:
- Holiday Inn Birmingham-Hoover Hotel Hoover