My husband and I stayed at Express Inn for two nights. We drove five hours from Mobile to get there. It was convenient for us because it is close to his National Guard unit, and he had to work all day there for two days. The hotel was moderately clean considering the price we paid I did not complain about the small things, such as dirty carpets, dirty baseboards, etc. The wifi was decent. Although the hotel was obviously not filled to capacity, they gave us a room right next to the ice machine, and we had to hear the loud noises from it all through the night and into the early hours of the morning.
The first night, a car alarm kept going off about three times, around 11 o'clock at night, Each time my husband would get up and check to make sure it was not our car being broken into. After the third time, the hotel staff had the nerve to call our room and disturb us AGAIN to ask if it is our car. When we said no, they actually asked US to go out there and get the cars tag number in THE MIDDLE OF THE NIGHT! Can you believe that? I still can't.
After the second night, I went to the front desk to see if I could get a later check out, considering I am not from the area and I had no where to go until my husband was released from duty. After ringing the bell and waiting several minutes, the associate finally came out who had obviously been sleeping in the back, to let me know that, No, I need to be out by 12. I would understand if the hotel wasn't a ghost town and hardly any one even there, I guess because it kinda sucks. The pool is tiny and only has 2 chairs. The bed was very firm and noisy when you move, and I woke up with a back ache after the second night (and I never have back issues) The hotel is right on the main highway and it is very loud during all hours.
Although the price is good, I was very disappointed in the customer service. The "continental breakfast" includes cereal and no milk, coffee, and store brand muffins. On top of that, there is a sign that says DO NOT TAKE FOOD BACK TO YOUR ROOM. I was hoping to find a decently priced motel to stay at every time I go to Harselle, but I will not be going back to this hotel. If your thinking about staying at Express Inn, you might want to keep looking if you want to be treated with respect you deserve.
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