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Review of Island Royale 601

6th Floor Gulf Front Corner Unit
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6th Floor Gulf Front Corner Unit
Balcony Access Flat Screen Television
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6th Floor Gulf Front Corner Unit
Balcony Access
Flat Screen Television
Open Floor Plan
Dining Space
Seating for 6
Kitchen with Bar Seating
All Small Appliances Provided
Granite Countertops
Gulf Front Balcony
Additional Seating
Balcony Access
Flat Screen Television
Private Master Bath
Guest Bedroom 1 Queen Size Bed
Flat Screen TV with Private Balcony Access
Private Guest Balcony
Wall Mounted TV and Storage
Indoor Pool
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Overview
Rental Home -
3 Bedrooms, 3 Bathrooms, Sleeps 6
Gulf Shores, Alabama

Reviews from our community

Poor - based on 1 review
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Reviews from our community

Y3391ZRma...
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“More Suncoast realtors than the condo itself”
Reviewed June 16, 2016 for a stay in June 2016
1
person found this review helpful

We rented 601 Island Royale through Suncoast Realtors in Gulf Shores. Won't make that mistake again. After an 8 hour drive, we arrived at the condo about 5:30 p.m. It was at least 90 degrees in the condo when we opened the door . The place was filthy. Dirty bed linens piled on top of every bed. Dirty towels on the floor in the bathrooms. Dirty dish towels on the kitchen counter. We immediately called Suncoast and their answer to our complaint was "we've got 200 guest trying to check in". Not my problem. We paid big bucks for the place for a week. We booked it in January and went in June. The rep from Suncoast said he would get someone out to clean it in about 30 minutes. Well that didn't happen. When we tried to call back they didn't even answer the phone. We finally got someone at the emergency number who tried to help us. Even he couldn't reach anyone at the main office. Finally after 6 or 7 phone calls someone shows up about 7:30 to clean the condo. A lady named Bridgette from Suncoast did try to help us. She said she had been off for 3 days and just found out about our complaint when she got back to work. She checked with us a couple of times and refunded our housekeeping charge. As far as the condo itself, I would give it no more than 3 stars. Furniture worn and looked old. Balcony furniture was rusted and not inviting at all. Kitchen not stocked very well. We go to Gulf Shores every summer but won't rent this condo or use Suncoast again.

Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Would you recommend this hotel to a friend?   No.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 20, 2016
We appreciate your feedback regarding your stay at Island Royale. This is a great complex, and the owner works hard to keep everything in great shape for their guests. The furnishings in the unit are kept up to date, and are very well maintained. The view from this penthouse unit is just amazing, and provides a great view of the island, and the Gulf of Mexico. I am so sorry to hear of the cleaning issues that you had. I am happy to see that we did get this taken care of for you, and that management called you to discuss your concerns.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Adults2
Children0
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